Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while NEC UNIVERGE UC&C Contact Center is ranked 9th in Contact Center Infrastructure. Cisco Contact Center Enterprise is rated 9.0, while NEC UNIVERGE UC&C Contact Center is rated 0.0. The top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9, whereas NEC UNIVERGE UC&C Contact Center is most compared with .
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