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Cherwell Service Management vs IFS Cloud Platform comparison

Ivanti and IFS are both solutions in the Help Desk Software category. Ivanti is ranked #25, while IFS is ranked #11 with an average rating of 7.8. Ivanti holds a 0.7% mindshare in HDS, compared to IFS’s 1.8% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.
Cherwell Service Management
Read 6 Cherwell Service Management reviews
  • 643 Views
  • 250 Comparison Views
80% willing to recommend
IFS Cloud Platform
Read 30 IFS Cloud Platform reviews
  • 573 Views
  • 371 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Cherwell Service Management compete in enterprise solutions. IFS Cloud Platform has an advantage in overall satisfaction and functionality, while Cherwell Service Management excels in specialized features.

Features: IFS Cloud Platform offers robust enterprise resource planning, asset management, and comprehensive business management solutions. Cherwell Service Management provides exceptional IT service management, customizable workflows, and a strong service catalog for incident and problem management.

Room for Improvement: IFS Cloud Platform could enhance its user interface for ease of learning and improve its complex integration capabilities. It might also benefit from more tailored industry-specific modules. Cherwell Service Management could improve its reporting features, expand integration capabilities with third-party systems, and offer a more modern user interface.

Ease of Deployment and Customer Service: IFS Cloud Platform has a flexible deployment model suited for complex implementations. Cherwell Service Management supports quicker deployments for IT service management needs. Both offer customer service, with Cherwell noted for responsiveness and efficiency.

Pricing and ROI: IFS Cloud Platform has a higher initial setup cost but offers substantial long-term ROI due to its expansive capabilities. Cherwell Service Management provides a more accessible pricing structure, offering a quicker ROI, especially beneficial for small to medium enterprises seeking specialized solutions.

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To learn more, read our detailed Cherwell Service Management vs. IFS Cloud Platform Report (Updated: April 2025).
Buyer's Guide
Cherwell Service Management vs. IFS Cloud Platform
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cherwell Service Management
Ranking in Help Desk Software
25th
Ranking in IT Service Management (ITSM)
27th
Average Rating
7.2
Reviews Sentiment
7.1
Number of Reviews
6
Ranking in other categories
No ranking in other categories
IFS Cloud Platform
Ranking in Help Desk Software
11th
Ranking in IT Service Management (ITSM)
10th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
30
Ranking in other categories
CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), License Management (3rd)
 

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of Cherwell Service Management is 0.7%, down from 0.9% compared to the previous year. The mindshare of IFS Cloud Platform is 1.8%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

Thobile Moeketsi - PeerSpot reviewer
Having everything in one location has significantly improved our efficiency and reporting
We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.
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Brendan Fisher - PeerSpot reviewer
Robust, customizable, and modern
IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All our activities are carried out in the one place."
"The most valuable features are problem management and change management."
"The dashboard is very useful to get a quick overview of current tasks."
"The dashboard and the reporting functionality are the solution's most valuable features."
"Clear processes with transparent responsibilities led to more efficiencies within the teams."
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."
"The most valuable features of IFS Applications are their intuitiveness and ease of use. The navigations are also straightforward, which makes it easy to train users. The feedback I always receive is that it is very user-friendly."
"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."
"The platform is reliable and stable."
"The product is quite flexible."
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"We could quickly understand what was going on and what the customer wanted to do."
"Individual user profiles that can be configured as templates to minimize data entry."
"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."
More IFS Cloud Platform pros
 

Cons

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."
"Access is only available if we're on VPN."
"The stability, specifically in the on-premises deployment model, could be improved."
"Application service mapping, GRC, SecOps, and things like that need improvement."
"The solution needs to improve its documentation and user-friendliness."
"Customization needs to be improved."
"The support provided by IFS Applications has room for improvement. I'm based in Poland, and when my company had an issue, finding people from IFS to give my company the support it needed was difficult."
"There are certain digital features that need to be incorporated, such as IOP."
"Technical support could be improved."
"The solution's reporting tools still require improvement."
"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
More IFS Cloud Platform cons
 

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."
"We pay for a license to use the solution, which is not very expensive."
"It is better to buy implementation services from IFS than from partners"
"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."
"Licensing is on an annual basis, with no additional costs."
"There are varying license levels that you can purchase."
"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."
"There's an additional yearly cost for support."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
More IFS Cloud Platform pricing and cost advice
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Top Industries

By visitors reading reviews
Educational Organization
61%
Computer Software Company
8%
Government
5%
Healthcare Company
3%
Computer Software Company
20%
Manufacturing Company
10%
Energy/Utilities Company
7%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
See all answers
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
See all answers
What needs improvement with IFS Applications?
I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...
See all answers
 

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Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
Cherwell Service Management reportDownload Cherwell Service Management product report
Buyer's Guide
IFS Cloud Platform
April 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
 

Also Known As

No data available
IFS Applications, Assyst, IFS Cloud
 

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.
Ivanti

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS
 

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Buyer's Guide
Cherwell Service Management vs. IFS Cloud Platform
April 2025
Free Report: Cherwell Service Management vs. IFS Cloud Platform
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