Cherwell Service Management vs IFS Cloud Platform comparison

Ivanti and IFS are both solutions in the Help Desk Software category. Ivanti is ranked #28, while IFS is ranked #20 with an average rating of 6.5. Ivanti holds a 1.7% mindshare in HDS, compared to IFS’s 1.7% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

1,086 Views
923 Comparison Views

80% willing to recommend

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

6,199 Views
992 Comparison Views

87% willing to recommend

Cherwell Service Management

IFS Cloud Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Cherwell Service Management compete in enterprise solutions. IFS Cloud Platform has an advantage in overall satisfaction and functionality, while Cherwell Service Management excels in specialized features.

Features: IFS Cloud Platform offers robust enterprise resource planning, asset management, and comprehensive business management solutions. Cherwell Service Management provides exceptional IT service management, customizable workflows, and a strong service catalog for incident and problem management.

Room for Improvement: IFS Cloud Platform could enhance its user interface for ease of learning and improve its complex integration capabilities. It might also benefit from more tailored industry-specific modules. Cherwell Service Management could improve its reporting features, expand integration capabilities with third-party systems, and offer a more modern user interface.

Ease of Deployment and Customer Service: IFS Cloud Platform has a flexible deployment model suited for complex implementations. Cherwell Service Management supports quicker deployments for IT service management needs. Both offer customer service, with Cherwell noted for responsiveness and efficiency.

Pricing and ROI: IFS Cloud Platform has a higher initial setup cost but offers substantial long-term ROI due to its expansive capabilities. Cherwell Service Management provides a more accessible pricing structure, offering a quicker ROI, especially beneficial for small to medium enterprises seeking specialized solutions.

To learn more, read our detailed Cherwell Service Management vs. IFS Cloud Platform Report (Updated: March 2026).

Buyer's Guide

Cherwell Service Management vs. IFS Cloud Platform

March 2026

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Helped 885,264 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in Help Desk Software

20th

Ranking in IT Service Management (ITSM)

20th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (34th), Customer Experience Management (10th), Field Service Management (2nd), ERP (21st), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (13th), License Management (3rd)

Mindshare comparison

As of March 2026, in the Help Desk Software category, the mindshare of Cherwell Service Management is 1.7%, up from 0.5% compared to the previous year. The mindshare of IFS Cloud Platform is 1.7%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
IFS Cloud Platform	1.7%
Cherwell Service Management	1.7%
Other	96.6%

Help Desk Software

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

Read full review

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"The dashboard and the reporting functionality are the solution's most valuable features."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"The best feature is the ability to create functional dashboards, where the IT manager can interact with its data through the dashboard using the drill down feature."

"Its integration features, orchestration features, and discovery tools are the most valuable."

"The dashboard is very useful to get a quick overview of current tasks."

"Implementing CSM has made us very efficient and we're now able to plan changes and the steps required for implementation."

"We use the solution every day and quite extensively."

More Cherwell Service Management pros

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"Our ROI is 4.5 times our investment in 18 months."

"The solution overall is very versatile and flexible, especially compared to other products."

"The most valuable feature is the distribution module."

"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."

"We could quickly understand what was going on and what the customer wanted to do."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

More IFS Cloud Platform pros

Cons

"We need to be on VPN in order to set up and access the solution, and that has created some challenges."

"The support from the actual manufacturer is poor."

"Access is only available if we're on VPN."

"They need to improve their mobile interface, as well as features regarding the extension of the mobile access to the end user."

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Application service mapping, GRC, SecOps, and things like that need improvement."

"The solution could be more user-friendly."

"Agile delivery should be supported."

More Cherwell Service Management cons

"There should be some improvements in the predefined templates in IFS Applications."

"The solution's reporting tools still require improvement."

"We have had an issue that we don't get proper after-sale service when we get technical glitches."

"There are certain digital features that need to be incorporated, such as IOP."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"Documentation-wise, they need more."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"We would like to see AI-driven CSI functions built into the tool that would allow us to quickly tie our improvement goals to metrics and activities, so Assyst will suggest the next steps to help us get closer to our goals."

More IFS Cloud Platform cons

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"It is better to buy implementation services from IFS than from partners"

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"We pay for a license to use the solution, which is not very expensive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"There are varying license levels that you can purchase."

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"Licensing is on an annual basis, with no additional costs."

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

11%

Healthcare Company

10%

Energy/Utilities Company

10%

Computer Software Company

12%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Cherwell Service Management product report

Buyer's Guide

IFS Cloud Platform

March 2026

Download IFS Cloud Platform product report

Also Known As

No data available

IFS Applications, Assyst, IFS Cloud

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

Cherwell Service Management vs. IFS Cloud Platform

March 2026

Free Report: Cherwell Service Management vs. IFS Cloud Platform

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