Cherwell Service Management vs IFS Cloud Platform comparison

Ivanti and IFS are both solutions in the Help Desk Software category. Ivanti is ranked #26, while IFS is ranked #12 with an average rating of 8.0. Ivanti holds a 0.8% mindshare in HDS, compared to IFS’s 1.7% mindshare. Additionally, 80% of Ivanti users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

Cherwell Service Management

Read 6 Cherwell Service Management reviews

469 Views
47 Comparison Views

80% willing to recommend

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

548 Views
63 Comparison Views

87% willing to recommend

Cherwell Service Management

IFS Cloud Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Cherwell Service Management compete in enterprise solutions. IFS Cloud Platform has an advantage in overall satisfaction and functionality, while Cherwell Service Management excels in specialized features.

Features: IFS Cloud Platform offers robust enterprise resource planning, asset management, and comprehensive business management solutions. Cherwell Service Management provides exceptional IT service management, customizable workflows, and a strong service catalog for incident and problem management.

Room for Improvement: IFS Cloud Platform could enhance its user interface for ease of learning and improve its complex integration capabilities. It might also benefit from more tailored industry-specific modules. Cherwell Service Management could improve its reporting features, expand integration capabilities with third-party systems, and offer a more modern user interface.

Ease of Deployment and Customer Service: IFS Cloud Platform has a flexible deployment model suited for complex implementations. Cherwell Service Management supports quicker deployments for IT service management needs. Both offer customer service, with Cherwell noted for responsiveness and efficiency.

Pricing and ROI: IFS Cloud Platform has a higher initial setup cost but offers substantial long-term ROI due to its expansive capabilities. Cherwell Service Management provides a more accessible pricing structure, offering a quicker ROI, especially beneficial for small to medium enterprises seeking specialized solutions.

To learn more, read our detailed Cherwell Service Management vs. IFS Cloud Platform Report (Updated: May 2025).

Buyer's Guide

Cherwell Service Management vs. IFS Cloud Platform

May 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cherwell Service Management

Ranking in Help Desk Software

26th

Ranking in IT Service Management (ITSM)

27th

Average Rating

7.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in Help Desk Software

12th

Ranking in IT Service Management (ITSM)

11th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (9th), IT Asset Management (10th), License Management (2nd)

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of Cherwell Service Management is 0.8%, up from 0.8% compared to the previous year. The mindshare of IFS Cloud Platform is 1.7%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Thobile Moeketsi

Senior Manager at Sasria SOC Ltd.

Having everything in one location has significantly improved our efficiency and reporting

We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it uses our Windows login, we still have to be on VPN. The product should be able to log tickets directly from system to system. We haven't got there yet and I'm not sure it's possible but it would determine the product's capability to integrate with other systems.

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboard and the reporting functionality are the solution's most valuable features."

"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

"The most valuable features are problem management and change management."

"All our activities are carried out in the one place."

"Clear processes with transparent responsibilities led to more efficiencies within the teams."

"The dashboard is very useful to get a quick overview of current tasks."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"What I like about IFS Applications is that it's easier to use and implement than SAP. I also like that the IFS Applications team is more flexible than the SAP team."

"The most valuable feature is the distribution module."

"We could quickly understand what was going on and what the customer wanted to do."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

More IFS Cloud Platform pros

Cons

"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

"Application service mapping, GRC, SecOps, and things like that need improvement."

"Access is only available if we're on VPN."

"The stability, specifically in the on-premises deployment model, could be improved."

"Technical support could be improved."

"The CRM was shaky and although this improves in Apps 10, there is room for improvement."

"There are some stability issues."

"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."

"Documentation-wise, they need more."

"I have seen that one of the areas that my company has identified for improvement might be the rental management capabilities within the solution."

"Aspects of HR and payroll could be better."

"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."

More IFS Cloud Platform cons

Pricing and Cost Advice

"For an ITIL user, the cost is probably about 50 bucks a month."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"We pay for a license to use the solution, which is not very expensive."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"There are varying license levels that you can purchase."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"Pricing is an area that could be improved. They could be more competitive."

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

45%

Computer Software Company

12%

Financial Services Firm

Energy/Utilities Company

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

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ServiceNow vs IFS Cloud Platform

Compared 6% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

May 2025

Download Cherwell Service Management product report

Buyer's Guide

IFS Cloud Platform

June 2025

Download IFS Cloud Platform product report

Also Known As

No data available

IFS Applications, Assyst, IFS Cloud

Overview

Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

Ivanti

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Ausenco, Highlights for Children, B/E Aerospace

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

Cherwell Service Management vs. IFS Cloud Platform

May 2025

Free Report: Cherwell Service Management vs. IFS Cloud Platform

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