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Cherwell Service Management vs Clarity SM comparison

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Buyer's Guide
Cherwell Service Management vs. Clarity SM
July 2022
Find out what your peers are saying about Cherwell Service Management vs. Clarity SM and other solutions. Updated: July 2022.
610,336 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable features are problem management and change management.""Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want."

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"Self-service interface means people can check their own tickets.""The UI is very user-friendly.""The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.""The initial setup is pretty straightforward.""Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

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Cons
"Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost.""Application service mapping, GRC, SecOps, and things like that need improvement."

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"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share.""Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience.""There are some issues regarding the knowledge base and the configuration manager.""It doesn't yet have the ability to integrate with other products."

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Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."
  • More Cherwell Service Management Pricing and Cost Advice →

  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • More Clarity SM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.
    Top Answer:For an ITIL user, the cost is probably about 50 bucks a month.
    Top Answer:Application service mapping, GRC, SecOps, and things like that need improvement.
    Top Answer:Self-service interface means people can check their own tickets.
    Top Answer:I'm not so involved on the commercial side of things but I believe the cost could be improved. I'm not sure if it's a currency exchange rate issue but we are in Africa so it's quite expensive.
    Top Answer:We would love to see it integrating with other products like Splunk for log collection, integration to SMS facilities. It requires some effort for developers to get some of the things working because… more »
    Ranking
    28th
    out of 56 in Help Desk Software
    Views
    1,542
    Comparisons
    1,105
    Reviews
    2
    Average Words per Review
    380
    Rating
    7.0
    14th
    out of 56 in Help Desk Software
    Views
    1,453
    Comparisons
    990
    Reviews
    5
    Average Words per Review
    627
    Rating
    7.2
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    Learn More
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Offer
    Learn more about Cherwell Service Management
    Learn more about Clarity SM
    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider11%
    Government10%
    Educational Organization6%
    REVIEWERS
    Healthcare Company27%
    Financial Services Firm23%
    Government7%
    Comms Service Provider4%
    VISITORS READING REVIEWS
    Computer Software Company35%
    Comms Service Provider9%
    Government7%
    Healthcare Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise11%
    Large Enterprise72%
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise66%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise12%
    Large Enterprise65%
    Buyer's Guide
    Cherwell Service Management vs. Clarity SM
    July 2022
    Find out what your peers are saying about Cherwell Service Management vs. Clarity SM and other solutions. Updated: July 2022.
    610,336 professionals have used our research since 2012.

    Cherwell Service Management is ranked 28th in Help Desk Software with 2 reviews while Clarity SM is ranked 14th in Help Desk Software with 5 reviews. Cherwell Service Management is rated 7.0, while Clarity SM is rated 7.2. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, Ivanti Service Desk , JIRA Service Management and SCSM, whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, SCSM, BMC Helix ITSM and Freshservice. See our Cherwell Service Management vs. Clarity SM report.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.