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Cherwell Service Management vs Clarity SM comparison

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Buyer's Guide
Cherwell Service Management vs. Clarity SM
May 2022
Find out what your peers are saying about Cherwell Service Management vs. Clarity SM and other solutions. Updated: May 2022.
596,970 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Its integration features, orchestration features, and discovery tools are the most valuable. It is also pretty stable, and it can be as scalable as you want.""The most valuable features are problem management and change management."

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"The UI is very user-friendly.""Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.""The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.""Self-service interface means people can check their own tickets.""Time sheets are a powerful tool.""The initial setup is pretty straightforward."

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Cons
"Application service mapping, GRC, SecOps, and things like that need improvement.""Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you can't continue shopping or see your overall cost."

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"Report solutions are a little short.""Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience.""It doesn't yet have the ability to integrate with other products.""Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share.""There are some issues regarding the knowledge base and the configuration manager."

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Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."
  • More Cherwell Service Management Pricing and Cost Advice →

  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • More Clarity SM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer: 
    The most valuable features are problem management and change management.
    Top Answer: 
    Areas for improvement would be the service catalog and customer catalog, which is not very user-friendly. The shopping cart experience is also terrible - you submit and go straight to the cart, you… more »
    Top Answer: 
    My primary use of this is in a hospital environment to manage both clinical and non-clinical incidents. We also have a few integrations with third parties, for example, to track the levels in ink… more »
    Top Answer: 
    The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of… more »
    Top Answer: 
    There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM.
    Top Answer: 
    So far, the only complaint from customers has been Clarity's user experience. Unfortunately, clarity's UX cannot compare with most modern enterprise service desk solutions. In the last couple of years… more »
    Ranking
    28th
    out of 56 in Help Desk Software
    Views
    1,530
    Comparisons
    1,122
    Reviews
    2
    Average Words per Review
    380
    Rating
    7.0
    13th
    out of 56 in Help Desk Software
    Views
    1,538
    Comparisons
    1,048
    Reviews
    5
    Average Words per Review
    631
    Rating
    7.2
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    Learn More
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Offer
    Learn more about Cherwell Service Management
    Learn more about Clarity SM
    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company19%
    Comms Service Provider14%
    Government9%
    Insurance Company6%
    REVIEWERS
    Healthcare Company27%
    Financial Services Firm23%
    Government7%
    Comms Service Provider4%
    VISITORS READING REVIEWS
    Computer Software Company33%
    Comms Service Provider14%
    Government7%
    Healthcare Company5%
    Company Size
    No Data Available
    REVIEWERS
    Small Business20%
    Midsize Enterprise15%
    Large Enterprise66%
    Buyer's Guide
    Cherwell Service Management vs. Clarity SM
    May 2022
    Find out what your peers are saying about Cherwell Service Management vs. Clarity SM and other solutions. Updated: May 2022.
    596,970 professionals have used our research since 2012.

    Cherwell Service Management is ranked 28th in Help Desk Software with 2 reviews while Clarity SM is ranked 13th in Help Desk Software with 6 reviews. Cherwell Service Management is rated 7.0, while Clarity SM is rated 7.2. The top reviewer of Cherwell Service Management writes "A scalable solution with good discovery, integration, and orchestration features, but application service mapping, GRC, and SecOps need improvement". On the other hand, the top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". Cherwell Service Management is most compared with ServiceNow, BMC Helix ITSM, Ivanti Service Desk , JIRA Service Management and HEAT Service Management, whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, SCSM, BMC Helix ITSM and Freshservice. See our Cherwell Service Management vs. Clarity SM report.

    See our list of best Help Desk Software vendors and best IT Service Management (ITSM) vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.