OpenText Operations Bridge and Centreon are part of the IT operations management category, each offering unique strengths for monitoring and managing complex IT infrastructures. Centreon appears to have an edge due to its open-source nature, adaptability, and cost-effectiveness, which are significant advantages, particularly for smaller businesses.
Features: OpenText Operations Bridge is known for its extensive integration capabilities, strong data centralization, and efficient event correlation. Centreon is praised for its adaptability and ease in creating and using dashboards. Its open-source foundation lowers costs while allowing for plugin flexibility, making it highly customizable.
Room for Improvement: OpenText Operations Bridge could improve its high resource demand and complex licensing model, as well as its reliance on older technologies. A simpler installation process and better integration with other products are needed. Centreon could enhance API functionality, monitoring granularity, and support for cloud and AI-enabled solutions. Users also suggest better alerting capabilities and expanded plugin support.
Ease of Deployment and Customer Service: Both OpenText Operations Bridge and Centreon can be deployed on-premises or in hybrid cloud environments. OpenText Operations Bridge is resource-intensive and challenging to set up, whereas Centreon's deployment is simpler. Customer service for OpenText Operations Bridge faces quality and responsiveness issues, with delays reported, while Centreon's open-source nature benefits from community-driven solutions despite some criticisms.
Pricing and ROI: OpenText Operations Bridge involves high setup and licensing costs with a complex pricing model, influenced by the number of modules and devices used. ROI is apparent when integrated well, though initial costs might be prohibitive for smaller entities. Centreon, with its open-source approach, offers a low-cost entry with optional paid modules for added functionality, presenting a budget-friendly option for small companies and adaptable packages for larger deployments.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
OpenText goes out to bring the right people to answer any inquiries I have.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Centreon is a much more straightforward and stable tool compared to Icinga.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
Splunk is more business-friendly due to its prettier interface.
Centreon's pricing is not very expensive.
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
This integration ensures that when monitoring systems alert and subsequently resolve, tickets are automatically created and closed.
Centreon is an all-in-one IT monitoring solution that is a network, system, applicative supervision, and monitoring tool. It is free and open source, and one of the most flexible and powerful monitoring softwares on the market.
Centreon Features
Centreon has many valuable key features. Some of the most useful ones include:
Centreon Benefits
There are several benefits to implementing Centreon. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by Centreon users.
PeerSpot user Thor M., CEO at a tech services company, says, "The single-pane view provides us a view of all of our network infrastructure, and it is one of the most important tools that we use to see the status of our customers' networks. It provides a nice benefit when it comes to helping align IT operations with business objectives. The top-down views, dashboards, and business context reporting are things that are nice to have because you want to be able to show the customer that everything is working, that problems have been addressed, and that you're providing value.”
Thomas C., Managing Director, Canada at Eva, comments, “The most valuable feature of the solution is the flexibility, the ability to integrate all kinds of equipment. As long as something has an IP you can monitor it. What we try to achieve all the time is not only saying a company's system is available, but to give additional data on the performance of the equipment. So the flexibility is what matters the most to us, where we can script everything. Centreon has a lot of Plugin Packs, meaning they support, by design, a lot of devices. And on top of that, we have the ability to add our own scripts and do whatever we want and display the data as we want in the central dashboards.”
Marcilio L., President at ITS Solucoes, expresses, "The dashboards are valuable because they ease troubleshooting and viewing. It becomes easier to locate the source of a problem... The dashboards make it easier to communicate with our clients. They don't want to see the alert console, they want to see a beautiful dashboard representing their network and their business and to watch it in case something is wrong in their environment."
Florent Q., Network Engineer at a computer software company, mentions, "The most valuable feature is that we can manually configure everything we need. After it comes inside the interface of Centreon, you can display it. Because the interface is quite user-friendly, you can manually configure the configuration very deeply, which is very pleasant and useful because you can monitor and see everything on your service list, dashboard, or MAP. The most useful feature for me is that you can create your own plugin and monitoring query."
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