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Caspio vs OutSystems vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of October 2025, in the Rapid Application Development Software category, the mindshare of Caspio is 0.5%, up from 0.4% compared to the previous year. The mindshare of OutSystems is 6.5%, down from 7.6% compared to the previous year. The mindshare of ServiceNow is 9.8%, down from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software Market Share Distribution
ProductMarket Share (%)
ServiceNow9.8%
OutSystems6.5%
Caspio0.5%
Other83.2%
Rapid Application Development Software
 

Featured Reviews

Timothy Soares - PeerSpot reviewer
It's a good solution for those with limited coding experience
The visualization of the data pages could be improved. You have to a lot of tweaking to make the visualization stand out. It's basic, but there are a lot of options. So you really have to do a lot of customizing on that part. They could add some templates that are more attractive than the basic ones. It would be helpful if you could start with something that's already built rather than working on standard templates from scratch.
Sukrut Joshi - PeerSpot reviewer
Enables users to develop applications quickly and has a responsive and helpful technical support team
The time to market is quite good. We can quickly develop an application using the tool. OutSystems is developed using .NET and Java. We can easily find technical resources who have worked on .NET and Java and leverage their previous knowledge to develop OutSystems applications. It can also be used for application development. If an end-user does not want to use the solution after two to three years, OutSystems sends the source code and the applications to the end-user. There is no dependency. It’s one of the major factors I found quite good in OutSystems.
Nikhil Gohil - PeerSpot reviewer
Enables effective incident management and seamless workflow automation with valuable mobile accessibility
I haven't thought deeply about improvements for ServiceNow or what might be missing right now. There are so many modules and features in ServiceNow that I haven't explored them all, so it's hard to say what might be missing or should be improved. I suggest making the cost more affordable for smaller companies.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Caspio was user-friendly compared to other solutions. As someone who doesn't know a lot about coding, I found it easy to create a web application on this platform."
"It is a stable solution, and the initial setup is straightforward."
"The tool makes the development process easier."
"The most valuable features of OutSystems are the user-friendly platform. The drag-and-drop feature is great. I have used other rapid application development tools before, but they were not as advanced as OutSystems. With the previous tools, I had to manually build certain features, but OutSystems does it automatically."
"Our previous solution had other overheads such as release management, version management, code management, monitoring, etc., all of which are built-in with OutSystems."
"The integration capabilities have benefited my customers by providing many connectors out of the box, allowing for the integration of external applications or business applications."
"I really like the one-click publish feature in OutSystems. In other development tools/languages, it's not as easy. I also like how easily I can manage all my projects in one place."
"The solution is all-encompassing and very easy to use with its drag-and-drop feature."
"The solution helps to build mobile and web applications on SOAP and REST. You can integrate it with backend systems by submitting a code."
"It can scale well if you are managing IT assets."
"ServiceNow has been implemented to streamline team workflows across different departments in our company. Users, including traveling leaders, were able to approve requests and authorize additional rights through the mobile platform."
"I don't have to look through a whole bunch of other incidents that aren't relevant to me. It's very useful in that sense."
"The impact of ServiceNow's self-service portal on IT staff dependency levels has shown a dramatic improvement."
"It enables us to meet SLAs, track issues across the environment, and report those issues."
"Flexibility is the most valuable feature of ServiceNow, that is, being able to modify it to do what we need it to do."
"I have found the workflows and integration the most valuable in this solution."
"Easy to integrate with third-party applications."
 

Cons

"The visualization of the data pages could be improved. You have to a lot of tweaking to make the visualization stand out. It's basic, but there are a lot of options. So you really have to do a lot of customizing on that part. They could add some templates that are more attractive than the basic ones. It would be helpful if you could start with something that's already built rather than working on standard templates from scratch."
"The cons involve delays in project timelines primarily due to the time taken in requirements refinement and challenges faced when adding new features, making it somewhat complex to manage and maintain applications as they grow in scale."
"The initial setup of OutSystems is not easy. It is a very heavy application that requires a lot of hardware and software resources."
"While I can't speak to the market impact, as a developer, I've seen significant reductions in development time across different versions of our applications. One area for improvement would be the UI controls in Service Studio. Sometimes, controls don't appear in the IDE, requiring us to check them in the web browser instead. Overall, our experience with OutSystems has been positive, though improvements in UI development would be welcomed."
"In OutSystems, cloud management is an area of concern where improvements are required."
"The solution is costly."
"I think OutSystems needs to improve in many areas. First, sometimes Service Studio becomes really slow and even hangs for long periods. Also, if I have not published my module in some time, and some kind of Service Studio exception occurs, I lose my work."
"The new version could be improved."
"It is hard to find the logic in OutSystems. From an improvement perspective, I want to be able to properly use logic in OutSystems."
"We do a lot of relatively advanced stuff for the size that we are, but ServiceNow itself is so big and to some extent, there is a significant amount of complexity that you have, a big learning curve I would say, in order to really get on board."
"The solution is lacking in the mobile application area that could be improved."
"HR Service Management is one module that needs a lot of improvement because it's a pretty new module. It was introduced in the last two years. It's becoming more mature day by day, but there is a lot of scope for improvement in that module."
"In an upcoming release, there should be more administration tools."
"ServiceNow doesn't cater to the Middle Eastern market."
"ServiceNow's customization is not too agile in those cases; it takes a little bit of time."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"ServiceNow might need to improve its capabilities to integrate with third-party tools."
 

Pricing and Cost Advice

Information not available
"It is still very expensive, so small companies can’t generally afford it... Still, the time saving on development and delivery is worth the value."
"I would rate it five to six out of ten."
"The product is expensive and I would rate its pricing a seven out of ten. You need to pay a yearly subscription to use the product."
"For a single application, it's too expensive."
"I believe they are very strict with their pricing platforms, or the pricing policies, and it changes."
"It is not an expensive product, especially if you have access to more features and deal with more projects."
"As for licensing costs, I'm not directly involved in that aspect."
"OutSystems is an expensive product. My company has to make monthly payments towards the licensing costs attached to the solution."
"The price is okay for us. It's reasonable."
"In Tunisia, the companies find the licensing costs to be expensive."
"The pricing is reasonable and affordable, making it suitable for businesses ranging from small to large scale."
"The first impact for the customer is that it is expensive, but do not forget that it is a solution that includes infrastructure; a single cost, easy to justify."
"There are licensing fees."
"It has a higher cost compared to local/regional solutions."
"Getting the solution up and running is expensive."
"We are happy with the pricing."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
8%
Government
7%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
10%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise7
Large Enterprise29
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise36
Large Enterprise163
 

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into t...
What industries do you think OutSystems is most useful for?
I cannot really name an industry in which OutSystems cannot be beneficial. Who does not want to make top-notch applic...
How did you decide which OutSystems edition was the best one for you?
We started using OutSystems fairly recently, so we are still on the free version of it. My company is still testing ...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
What is your experience regarding pricing and costs for ServiceNow?
Regarding the price of ServiceNow, I am not certain because our management team takes care of all pricing details, bu...
 

Comparisons

 

Overview

 

Sample Customers

Florida Department of Health, AdvanceKentucky, Japan Center for International Exchange (JCIE), Philips, Comcast, Coca Cola, HP, Whirlpool, Verizon, Lenovo, Yale University
Randstad, Warner Brothers, HP, Intel, ING, Banco Popular, Thrivent Financial, Bacardi, Kent State University, Bacardi, FICO, ING, Vodafone, AbbVie, Estafeta, Siemens, Vopak
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software. Updated: September 2025.
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