We performed a comparison between Calabrio WFM and Genesys PureConnect based on real PeerSpot user reviews.
Find out what your peers are saying about Genesys, Five9, NICE and others in Workforce Engagement Management."The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules."
"Can integrate with a lot of gateways in voice."
"Being able to "publish" or rerun the schedule for only one agent would be ideal."
"Give agents the ability to cancel approved requests for time off. Vacation plans do actually change in the real world."
"Customer support can sometimes be delayed."
Earn 20 points
Calabrio WFM is ranked 7th in Workforce Engagement Management while Genesys PureConnect is ranked 3rd in Workforce Engagement Management with 1 review. Calabrio WFM is rated 7.8, while Genesys PureConnect is rated 9.0. The top reviewer of Calabrio WFM writes "The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area". On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Calabrio WFM is most compared with Genesys Cloud CX, Verint Open CCaaS, NICE CXone and Aspect Workforce Optimization, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber and Kamailio SIP Server.
See our list of best Workforce Engagement Management vendors.
We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
