Calabrio ONE vs Sendbird comparison

Calabrio and Sendbird are both solutions in the AI Customer Experience Personalization category. Calabrio is ranked #10, while Sendbird is ranked #2 with an average rating of 8.1. Calabrio holds a 1.9% mindshare in ACEP, compared to Sendbird’s 2.2% mindshare. Additionally, 81% of Calabrio users are willing to recommend the solution, compared to 87% of Sendbird users who would recommend it.

Calabrio ONE

Read 32 Calabrio ONE reviews

622 Views
174 Comparison Views

81% willing to recommend

Sendbird

Read 7 Sendbird reviews

731 Views
168 Comparison Views

87% willing to recommend

Calabrio ONE

Sendbird

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Calabrio ONE and Sendbird based on real PeerSpot user reviews.

Find out in this report how the two AI Customer Experience Personalization solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Calabrio ONE vs. Sendbird Report (Updated: December 2025).

Buyer's Guide

Calabrio ONE vs. Sendbird

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Calabrio ONE

Ranking in AI Customer Experience Personalization

10th

Average Rating

7.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Workforce Engagement Management (4th), AI Scheduling & Coordination (9th)

Sendbird

Ranking in AI Customer Experience Personalization

2nd

Average Rating

8.2

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

Help Desk Software (11th), Enterprise Social Software (7th), AI Customer Support (2nd)

Mindshare comparison

As of January 2026, in the AI Customer Experience Personalization category, the mindshare of Calabrio ONE is 1.9%, down from 2.4% compared to the previous year. The mindshare of Sendbird is 2.2%. It is calculated based on PeerSpot user engagement data.

AI Customer Experience Personalization Market Share Distribution
Product	Market Share (%)
Sendbird	2.2%
Calabrio ONE	1.9%
Other	95.9%

AI Customer Experience Personalization

Featured Reviews

Gaye Stone

Customer Service Analyst/Scheduler at Tucson Electric Power

The Copy Schedule Activities reduces time spent for changing activities. Agents are not able to cancel an approved request in the Time Off Request area.

I cannot speak about the difference for the QM software. My main use is of the WFM software. A few of the features were "nice to have" features, but version 9.3 had some "deficiencies". The main problem was not being able to run scenarios in a pseudo scheduling area, so the way Calabrio is now, agents can possibly see test scenarios. Another problem is the Time Off Request area. Agents are not able to cancel an approved request through this area. The sorting/filtering could be improved upon greatly. We are scheduled to upgrade to version 10.0, which will resolve many of the issues we do not like about the current version that we are using. Update: We are still on version 9.3 and looking forward to upgrading.

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Pranay Koley

Junior Software Developer at Weavers Web Solutions Private Limited

Facilitates user communication with rich features

In our company, we are using Sendbird for building a chat feature within our salon application. I am using the Flutter framework to implement the chat feature, which facilitates communication between users and businesses, specifically salon shops There are many useful features with Sendbird. I…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Copy Schedule Activities has been a favorite tool. It reduces time spent when I need to make changes which are identical to multiple agents' schedules."

"The most valuable feature for us, besides chat, was file transfer, as we used it for sending files and images in chats."

"Sendbird is very flexible, and they have made great strides towards optimization."

"Sendbird is reliable and generally crash-free."

"Sendbird provides many features for real-time messaging, such as receipt ID and typing indicators."

"The Sendbird developer portal provides each step, including methods, making it easy to implement."

"There are many useful features with Sendbird."

"The backend system was managed by Sendbird, eliminating the need for caching systems or local storage on user devices."

"Features similar to WhatsApp, such as online and offline statuses, message reactions, and replies, add significant value."

Cons

"Give agents the ability to cancel approved requests for time off. Vacation plans do actually change in the real world."

"Being able to "publish" or rerun the schedule for only one agent would be ideal."

"I thought that there should be the audio and the video call functionality as well."

"Their pricing is very high compared to competitors, which is a concern for us."

"At times, there are unexpected behaviors where the documentation suggests something different from how the SDK actually behaves, requiring us to create workarounds."

"The documentation for integrating with the Flutter framework is lacking detailed information."

"A major issue was the requirement for a separate connection to Sendbird, resulting in a delay when initiating the chat."

"More analytics tools could be integrated into Sendbird."

"The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused frustration."

"Impersonating a user or using a template user to send messages for development purposes would be very useful."

Pricing and Cost Advice

Information not available

"There is a starter plan for $399 per month, and a pro plan for $799 dollars."

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Top Industries

By visitors reading reviews

Insurance Company

15%

Financial Services Firm

12%

Energy/Utilities Company

10%

Retailer

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	29

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	4

Questions from the Community

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What is your experience regarding pricing and costs for Sendbird?

Testing Sendbird is challenging due to the trial limitations of only one hundred users. The subscription cost is quite high, which prevents us from subscribing before the project completion and use...

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What needs improvement with Sendbird?

The documentation for integrating with the Flutter framework is lacking detailed information. Initially, I struggled to connect users and manage tokens for active and offline sessions, which caused...

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What is your primary use case for Sendbird?

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Comparisons

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Compared 32% of the time

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Compared 21% of the time

Verint Open CCaaS vs Calabrio ONE

Compared 20% of the time

NICE CXone vs Calabrio ONE

Compared 18% of the time

Alvaria Workforce Management vs Calabrio ONE

Compared 10% of the time

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Compared 26% of the time

Jamf School vs Sendbird

Compared 19% of the time

Vinculum Solutions VIN PIM Product Information Management vs Sendbird

Compared 18% of the time

Zendesk vs Sendbird

Compared 12% of the time

ServiceNow vs Sendbird

Compared 7% of the time

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Product Reports

Buyer's Guide

Workforce Engagement Management

January 2026

Download Calabrio ONE product report

Buyer's Guide

Enterprise Social Software

January 2026

Download Sendbird product report

Also Known As

Calabrio

Sendbird Calls, Sendbird Desk

Overview

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer.

Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.

Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.

Calabrio

Sendbird offers scalable, API-driven chat features tailored for real-time messaging, supporting ease of integration and robust developer tools.

Sendbird is known for its scalability in managing extensive chat groups and API-based operations, complemented by an effective developer portal. It offers real-time messaging with features like file transfer, receipt IDs, typing indicators, and message reactions, all enhancing communication. The platform optimizes reliability through metadata and online/offline messaging capabilities. However, users experience challenges with SDK connection delays, URL thumbnail generation, and message display, particularly during version transitions. Concerns about pricing, support, and documentation quality, as well as the absence of audio/video calls and analytics tools, are mentioned.

What are Sendbird's most noteworthy features?

API-Based Approach: Offers seamless integration for various app functionalities.
Real-Time Messaging: Facilitates file transfer, typing indicators, and message reactions.
Scalability: Supports large chat groups with robust management capabilities.
Developer Portal: Provides comprehensive tools for customization and optimization.

What should users expect in terms of benefits and ROI?

Efficiency in Communication: Chat room management enhances user interaction.
Reliability: Provides optimized messaging capabilities even with high user loads.
Scalability: Grows with business needs, handling expansive communication requirements.
Versatile Applications: Supports sector-specific implementations like healthcare and travel.

Sendbird is implemented across industries for chat functionality. In travel, it connects users with flight attendants; in business, it facilitates customer interactions. Healthcare utilizes it for patient-doctor consultations. Social media and real-time applications employ it for chats and video calls, optimizing communication in mobile apps and enhancing user and business interactions in salon applications.

Sendbird

Sample Customers

Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.

Information Not Available

Buyer's Guide

Calabrio ONE vs. Sendbird

December 2025

Free Report: Calabrio ONE vs. Sendbird

Find out what your peers are saying about Calabrio ONE vs. Sendbird and other solutions. Updated: December 2025.

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