CA Process Automation vs PagerDuty Operations Cloud comparison

Why PeerSpot?

Broadcom and PagerDuty are both solutions in the Process Automation category. Broadcom is ranked #37, while PagerDuty is ranked #3 with an average rating of 8.6. Broadcom holds a 1.0% mindshare in PA, compared to PagerDuty’s 0.7% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 99% of PagerDuty users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

1,527 Views
1,527 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 101 PagerDuty Operations Cloud reviews

10,937 Views
1,203 Comparison Views

99% willing to recommend

CA Process Automation

PagerDuty Operations Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and CA Process Automation are contenders in IT operations management. CA Process Automation appears superior due to its feature set, while PagerDuty offers benefits in pricing and support.

Features: PagerDuty Operations Cloud shines with real-time incident response, integrations, and automated alerts enhancing IT operations management. CA Process Automation provides comprehensive workflow automation, extensive customization, and scalability, making it a great choice for complex processes.

Room for Improvement: PagerDuty Operations Cloud could improve by enhancing customization options, offering more comprehensive workflow capabilities, and increasing scalability. CA Process Automation might improve in simplifying its complex implementation, enhancing user interface, and offering a more intuitive support system.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud has an intuitive setup and effective customer support for swift adoption. CA Process Automation requires a more intricate deployment process that can slow down adoption, but it offers a detailed support structure for complex configurations.

Pricing and ROI: PagerDuty Operations Cloud features a straightforward pricing model with rapid ROI, especially suitable for incident management. CA Process Automation, though requiring higher up-front costs, offers a high ROI through its robust automation capabilities, suiting organizations focused on long-term operational efficiency.

To learn more, read our detailed CA Process Automation vs. PagerDuty Operations Cloud Report (Updated: September 2026).

Buyer's Guide

CA Process Automation vs. PagerDuty Operations Cloud

September 2026

Download the complete report

Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

37th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in Process Automation

3rd

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

101

Ranking in other categories

IT Alerting and Incident Management (1st), AIOps (3rd), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Mindshare comparison

As of October 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	0.7%
CA Process Automation	1.0%
Other	98.3%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

Read full review

reviewer2879727

Cloud Dev Ops Engineer at a tech vendor with 10,001+ employees

Unified incident response has reduced alert noise and improves on-call focus and coordination

PagerDuty Operations Cloud could improve its noise reduction by making deduplication and suppression more automated instead of manually tuned, and the service dependency graph could be more intuitive with cleaner visuals and easier-to-understand root cause tracing during major incidents. Automation could go further with smarter runbook triggers and AI-driven suggestions to help find root causes, which could save a lot of time for engineers who are struggling to understand what is actually happening. These AI capabilities could lower the time by maybe 50–60%. Analytics and reporting could be more flexible, allowing custom dashboards and filters and team-level MTTA and MTTR breakdowns, so that it is segregated based on teams and it is much easier to have custom dashboards for the teams to understand more. Alert storms were a recurring frustration for the on-call team, and escalation overrides and service dependency graphs can get a bit confusing in larger environments. More customizable analytics and smarter automation would make the platform even easier, more flexible and more powerful for the team to understand. PagerDuty Operations Cloud could improve its analytics flexibility with customized dashboards and AI capabilities to be more trained and more reliable. Service dependency mapping can also feel cluttered in big environments, making it harder to trace upstream and downstream impacts during bigger incidents. We implemented PagerDuty Operations Cloud's AI to help with alert grouping and early incident insights, but accuracy was not consistent enough to rely on during critical events. It occasionally grouped unrelated alerts or missed correlations, which limited the operational efficiency gains we expected. The on-call team still depended heavily on manual triage because AI suggestions were not always aligned with the real root cause. Overall, AI added some value but it has not yet reached the reliability needed to significantly improve the incident response efficiency. It needs more training or more work.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."

"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."

"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."

"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."

More CA Process Automation pros

"PagerDuty Operations Cloud is the best tool available, and I can confidently say it is the best tool for all aspects, not just incident management or escalation, but for all analytical functions as well."

"It is one of the most critical things you can do in your infrastructure, and it is a no-brainer, just do it."

"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"

"PagerDuty Operations Cloud was really an important key for us to maintain the product and ensure that we were always connected with our customers while continuing our lives outside of work."

"PagerDuty Operations Cloud is one of the important aspects in our organization which we use widely for incident response and quick incident resolution."

"The product easily integrates with other solutions."

"We have seen a positive return on investment from PagerDuty Operations Cloud through improved operational efficiencies, faster incident response, and reduced downtime."

"Afterwards, we didn't want to get rid of it."

More PagerDuty Operations Cloud pros

Cons

"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."

"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."

"Although it's drag-and-drop, there's a little bit of a learning curve to use it correctly."

"OCR capability should be added as a feature."

"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."

"It’s very complex, which is one of the disadvantages."

"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."

"Somehow the product group within CA left the product dry from some regular expression functionality."

More CA Process Automation cons

"The assigning and editing of the escalation policies could be improved."

"The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly."

"I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows."

"The initial setup and configuration can be complex, especially for teams managing multiple services, escalation policies, and integrations."

"Open alerts should properly respond to SMS resolution beyond the initial alert."

"In terms of witnessing an ROI, no one has really done that level of due diligence."

"It always needs more integrated applications, especially if you are not a software developer."

"Smartphone App can be flaky sometimes."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The price is very high."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

More PagerDuty Operations Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

915,341 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

19%

Manufacturing Company

18%

Construction Company

15%

Financial Services Firm

11%

Outsourcing Company

11%

Financial Services Firm

11%

Performing Arts

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	32
Midsize Enterprise	25
Large Enterprise	79

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for PagerDuty?

I am not current on what the current pricing is for PagerDuty Operations Cloud, but I assume it is per seat and per responder.

See all answers

What needs improvement with PagerDuty?

The users would complain that they always had a hard time maintaining their schedules, their escalations, and installing the app. I got a lot of complaints from the people that responded to pages r...

See all answers

What is your primary use case for PagerDuty?

The usual use cases for PagerDuty Operations Cloud include incident management. I ran the infrastructure teams and SRE, so the primary use case was incident management and spinning up RCAs, trackin...

See all answers

Comparisons

OpenText Operations Orchestration vs CA Process Automation

Compared 19% of the time

BMC TrueSight Orchestration vs CA Process Automation

Compared 18% of the time

Kognitos vs CA Process Automation

Compared 11% of the time

ServiceNow Orchestration vs CA Process Automation

Compared 8% of the time

Pega Platform vs CA Process Automation

Compared 8% of the time

More CA Process Automation Competitors

xMatters vs PagerDuty Operations Cloud

Compared 7% of the time

Opsgenie vs PagerDuty Operations Cloud

Compared 7% of the time

Splunk On-Call vs PagerDuty Operations Cloud

Compared 6% of the time

BigPanda vs PagerDuty Operations Cloud

Compared 6% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 5% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

CA Process Automation

October 2026

Download CA Process Automation product report

Buyer's Guide

PagerDuty Operations Cloud

September 2026

Download PagerDuty Operations Cloud product report

Also Known As

CA IT Process Automation Manager

No data available

Overview

CA Process Automation is an advanced tool designed to streamline workflows, automate repetitive tasks, and improve operational efficiency across organizations. It is tailored for businesses seeking robust automation capabilities.

CA Process Automation enables companies to optimize their workflows by automating processes and integrating with existing systems, reducing manual efforts and improving response times. Its robust architecture supports complex workflows and offers extensive customization, allowing businesses to scale their automation efforts efficiently. This tool is ideal for optimizing productivity by minimizing errors and ensuring consistent process execution.

What are the essential features of CA Process Automation?

Scalability: Easily accommodates business growth with high flexibility and support for complex processes.
Integration: Seamlessly connects with various systems and applications to enhance connectivity.
Customization: Tailors processes to specific business needs, allowing unique workflow implementations.
Automation Design: Intuitive interface for designing automated processes without extensive coding knowledge.
Monitoring: Provides real-time tracking and reporting to ensure processes run smoothly and effectively.

What benefits or ROI should users consider in reviews?

Efficiency Gains: Assess improvements in workflow execution speed and reduced manual workload.
Cost Reduction: Look for savings achieved through automation and decreased error rates.
Flexibility: Evaluate the adaptability of automation efforts to meet changing business demands.
Improved Accuracy: Determine enhancements in process consistency and reduced human error.

In financial services, CA Process Automation can optimize transaction processing and compliance workflows. Healthcare industries utilize it to streamline administrative tasks like patient data management. In manufacturing, it enhances supply chain operations by automating inventory control and quality checks, leading to more efficient production cycles.

Broadcom

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Sample Customers

Unum, HCL Technologies, Logicalis

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

CA Process Automation vs. PagerDuty Operations Cloud

September 2026

Free Report: CA Process Automation vs. PagerDuty Operations Cloud

Find out what your peers are saying about CA Process Automation vs. PagerDuty Operations Cloud and other solutions. Updated: September 2026.

DOWNLOAD NOW

915,341 professionals have used our research since 2012.

See our CA Process Automation vs. PagerDuty Operations Cloud report.

See our list of best Process Automation vendors.

We monitor all Process Automation reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.