CA Process Automation vs PagerDuty Operations Cloud comparison

Broadcom and PagerDuty are both solutions in the Process Automation category. Broadcom is ranked #37, while PagerDuty is ranked #5 with an average rating of 8.5. Broadcom holds a 1.0% mindshare in PA, compared to PagerDuty’s 0.6% mindshare. Additionally, 100% of Broadcom users are willing to recommend the solution, compared to 99% of PagerDuty users who would recommend it.

CA Process Automation

Read 12 CA Process Automation reviews

1,148 Views
1,148 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 92 PagerDuty Operations Cloud reviews

8,539 Views
769 Comparison Views

99% willing to recommend

CA Process Automation

PagerDuty Operations Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and CA Process Automation are contenders in IT operations management. CA Process Automation appears superior due to its feature set, while PagerDuty offers benefits in pricing and support.

Features: PagerDuty Operations Cloud shines with real-time incident response, integrations, and automated alerts enhancing IT operations management. CA Process Automation provides comprehensive workflow automation, extensive customization, and scalability, making it a great choice for complex processes.

Room for Improvement: PagerDuty Operations Cloud could improve by enhancing customization options, offering more comprehensive workflow capabilities, and increasing scalability. CA Process Automation might improve in simplifying its complex implementation, enhancing user interface, and offering a more intuitive support system.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud has an intuitive setup and effective customer support for swift adoption. CA Process Automation requires a more intricate deployment process that can slow down adoption, but it offers a detailed support structure for complex configurations.

Pricing and ROI: PagerDuty Operations Cloud features a straightforward pricing model with rapid ROI, especially suitable for incident management. CA Process Automation, though requiring higher up-front costs, offers a high ROI through its robust automation capabilities, suiting organizations focused on long-term operational efficiency.

To learn more, read our detailed CA Process Automation vs. PagerDuty Operations Cloud Report (Updated: June 2026).

Buyer's Guide

CA Process Automation vs. PagerDuty Operations Cloud

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Process Automation

Ranking in Process Automation

37th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in Process Automation

5th

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (1st), AIOps (4th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Mindshare comparison

As of July 2026, in the Process Automation category, the mindshare of CA Process Automation is 1.0%, up from 0.3% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	0.6%
CA Process Automation	1.0%
Other	98.4%

Process Automation

Featured Reviews

Sandeep Jha

Automation Solutions Developer at HCL Technologies

Added value to the delivery of services and the customer experience

We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests. Built-in operators available for most integrations. Easy to manage. Attended/unattended…

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Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"They were good, they helped us a lot from the beginning, from installation through the whole process, and not just their support, but also their professional services are top notch."

"It is easy to debug and troubleshoot."

"This tool is used in my organization for automating IT infrastructure related incidents or service requests."

"PAM has the ability to integrate and build solutions that work well in CA's suite of service management products and those that are outside of service management."

"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."

"CA Process Automation manager is a very powerful production tool."

"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."

"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."

More CA Process Automation pros

"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

"All of our on-call hand-offs are now fully automated with the scheduling system inside PagerDuty."

"PagerDuty integrates well with many other monitoring applications, it provides us with a centralized view of what can be configured in terms of escalations, and who's on call."

"Without PagerDuty Operations Cloud, we used other tools including CloudWatch alerting, but that did not help to resolve the issue; however, with PagerDuty Operations Cloud, I think it pointed the exact root cause, including which service is failing, based on PagerDuty Operations Cloud scripting."

"I see PagerDuty Operations Cloud as a very good incident management and on-call platform, mostly used by large-scale organizations because it comes with premium pricing, but it is very reliable with alerting and on-call scheduling, triggering incidents, escalation policies, rules, and runbooks."

"PagerDuty Operations Cloud handles this process perfectly, and we do not miss any alerts because of this system."

"PagerDuty's notification process is the most valuable feature."

"PagerDuty has allowed us to identify issues and incidents within the infrastructure that we wouldn't have noticed otherwise."

More PagerDuty Operations Cloud pros

Cons

"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."

"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."

"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."

"I'd like to see additional form functionality and having Python as an available common script language."

"These configurations can be changed only through the installation wizard. There's no way to update such information in the administration interface, which is, in my opinion, very bad."

"Make some of the features more open source that way developers can have more flexibility."

"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."

"OCR capability should be added as a feature."

More CA Process Automation cons

"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."

"I would suggest that the calling service could be adjusted since if a system goes down, the user receives continuous calls, which can be overwhelming."

"It always needs more integrated applications, especially if you are not a software developer."

"Initially it was a nightmare. There were a lot of bugs and we were getting a lot of alerts, and it was a very messy period."

"PagerDuty Operations Cloud needs improvements because sometimes integrations are not very seamless and misbehave."

"Customer support can be improved. At times, we get a delay in response."

"PagerDuty's webhooks need some improvement."

"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."

"There are a lot of automation savings from any process which is repeatable."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"There is a license needed to use PagerDuty."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"The pricing may be about $1,000 per user."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

18%

Manufacturing Company

16%

Financial Services Firm

16%

Performing Arts

Financial Services Firm

12%

Performing Arts

12%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	22
Large Enterprise	72

Questions from the Community

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Earn 20 points

What is your experience regarding pricing and costs for PagerDuty?

My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.

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What needs improvement with PagerDuty?

While PagerDuty Operations Cloud is strong overall, there are a few areas for improvement. The initial setup and configuration can be complex, especially for teams managing multiple services, escal...

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What is your primary use case for PagerDuty?

My main use case for PagerDuty Operations Cloud is to manage critical alerts and incidents across our production systems. It helps our team route alerts to the right people, manage on-call schedule...

See all answers

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Product Reports

Buyer's Guide

CA Process Automation

June 2026

Download CA Process Automation product report

Buyer's Guide

PagerDuty Operations Cloud

June 2026

Download PagerDuty Operations Cloud product report

Also Known As

CA IT Process Automation Manager

No data available

Overview

CA Process Automation is an advanced tool designed to streamline workflows, automate repetitive tasks, and improve operational efficiency across organizations. It is tailored for businesses seeking robust automation capabilities.

CA Process Automation enables companies to optimize their workflows by automating processes and integrating with existing systems, reducing manual efforts and improving response times. Its robust architecture supports complex workflows and offers extensive customization, allowing businesses to scale their automation efforts efficiently. This tool is ideal for optimizing productivity by minimizing errors and ensuring consistent process execution.

What are the essential features of CA Process Automation?

Scalability: Easily accommodates business growth with high flexibility and support for complex processes.
Integration: Seamlessly connects with various systems and applications to enhance connectivity.
Customization: Tailors processes to specific business needs, allowing unique workflow implementations.
Automation Design: Intuitive interface for designing automated processes without extensive coding knowledge.
Monitoring: Provides real-time tracking and reporting to ensure processes run smoothly and effectively.

What benefits or ROI should users consider in reviews?

Efficiency Gains: Assess improvements in workflow execution speed and reduced manual workload.
Cost Reduction: Look for savings achieved through automation and decreased error rates.
Flexibility: Evaluate the adaptability of automation efforts to meet changing business demands.
Improved Accuracy: Determine enhancements in process consistency and reduced human error.

In financial services, CA Process Automation can optimize transaction processing and compliance workflows. Healthcare industries utilize it to streamline administrative tasks like patient data management. In manufacturing, it enhances supply chain operations by automating inventory control and quality checks, leading to more efficient production cycles.

Broadcom

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Sample Customers

Unum, HCL Technologies, Logicalis

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

CA Process Automation vs. PagerDuty Operations Cloud

June 2026

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