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Broadcom Clarity vs ServiceNow Strategic Portfolio Management comparison

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Buyer's Guide
Broadcom Clarity vs. ServiceNow Strategic Portfolio Management
May 2024
Executive Summary

We performed a comparison between Broadcom Clarity and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.

Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Broadcom Clarity vs. ServiceNow Strategic Portfolio Management Report (Updated: May 2024).
Download the complete report
769,976 professionals have used our research since 2012.
Featured Review
Anonymous User
Good tracking and custom reports with helpful support
Sometimes you get applications where there might only be one user, or five users, or a very, very small group. Maybe we could migrate them from a... Read more →
Bruno-Pires
Researched Broadcom Clarity but chose ServiceNow Strategic Portfolio Management: Excellent solution for portfolio management that's user-friendly and easy to setup
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"It's definitely improving our ability to make better decisions, and improving the quality of data that we have, to make the decisions for the strategic good of the company.""Right now, it's the PPM piece of it, the scheduling, the Gantt, the task view.""It is easier to use than most other products that are out there.""The ability to have all of the data in one place from risks and issues to resource capacity and actual utilization.""It is a scalable, easy-to-deploy, and user-friendly solution for enterprise businesses.""I enjoy the Risks/Issues section.I use that to raise things before they happen.""The solution is technically fine and user friendly.""Having information all together in one single source."

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"Competitive in terms of research""The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.""The resource manager is useful.""The technical support is pretty good. ServiceNow has consistently provided excellent assistance.""It's a very complete solution.""The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.""We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.""The product is quite convenient and user-friendly."

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Cons
"​CA Communities need a lot of improvement.""Financials are okay, but there's a lot of room for improvement in financials.​Financial plans, if those could be made so that you're not always grouping your financial data by predefined attributes, that would be helpful for us.""When we upgraded to 15.1, we had some challenges around Jaspersoft, and also some issues with supporting some of the complex process work flows that we had designed internally, that were affected by some changes in the process engine.""The Work Breakdown Structure in the Tasks: I should be able to drag and drop to a level three instead of just stuck at level two.""In the future, I would like to see integrated Agile features and better integration with Agile tools.""In the timesheet UX, you can't do things like splitting time, managing overtime versus regular time, very easily. That would be helpful.""In terms of what could be improved, the end user interface could be improved to be more intuitive, because we sometimes have issues with customization. Sometimes we are not able to customize everything for the end user's interface, and they require more customization. We should be able to perform a deeper customization here.""Clarity PPM would be improved by developing better support for the Agile framework."

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"The interface isn't user-friendly.""The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex.""When we originally set it up, we had some kind of success manager free of charge, and now it's an additional charge over and above what we're paying.""The cost could be improved. The solution is quite pricey.""The solution needs a few things in terms of resource management.""The product does not give us the freedom to capture all the instances, test cases, and evidence.""Dashboard interface is limited functionally and not very user friendly""The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."

More ServiceNow Strategic Portfolio Management Cons →

Pricing and Cost Advice
  • "For all the functionalities of the solution, the price is in the market range, since it is a product which offers governance issues and supports the digital transformation, which is where we will go in the next year."
  • "Better understanding of requirements and how it will be implemented (with number of licenses for a given budget) would help."
  • "It is a little bit costly compared to others, but it is mature. Customer should understand this product is geared towards project management, not financial management."
  • "It is hard for them to say, "I have a person on my team who is going to be available, I am going to move that task to them". That requires a project management license, it doesn't require a team member license, so the licensing model does not sometimes support the way the business world is going."
  • "We're also moving to the latest version for less than $20,000 for a major corporate system. It's just amazing."
  • "Broadcom Clarity PPM costs us $500K, and that's only for the installation and kick off within the first year. For each succeeding year, it could cost $200K."
  • "There are different licensing models with Broadcom Clarity PPM. With the software as a service model, you pay as you go, and if you are on-premises, you can buy a perpetual license and an annual fee for maintenance."
  • "Cost-wise, the tool is very expensive and some tools might be able to cater to 80% of the functionality provided by Broadcom Clarity PPM but are not as expensive."

    • More Broadcom Clarity Pricing and Cost Advice →

  • "They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
  • "It is a little expensive. We are in Brazil, and for us, it is a little expensive."
  • "The solution could improve by being less expensive and the pricing model is confusing. Many people are getting charged different amounts. There are additional fees that they are adding on."
  • "We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
  • "The cost of the solution should not be more than $50,000 annually."
  • "I would rate the cost as five out of ten."
  • "The licensing is based on metrics and is tailored to customer's needs."
  • "I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."

    • More ServiceNow Strategic Portfolio Management Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Broadcom Clarity PPM?
    Top Answer:The product is flexible.
    Read all 16 answers   →
    What needs improvement with Broadcom Clarity PPM?
    Top Answer:The architecture must be improved.
    Read all 17 answers   →
    What is your primary use case for Broadcom Clarity PPM?
    Top Answer:The solution can be used for strategic planning. It is also used for portfolio and project management.
    Read all 17 answers   →
    What do you like most about ServiceNow Strategic Portfolio Management?
    Top Answer:We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network… more »
    Read all 22 answers   →
    What is your experience regarding pricing and costs for ServiceNow Strate...
    Top Answer:The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins are… more »
    Read all 15 answers   →
    What needs improvement with ServiceNow Strategic Portfolio Management?
    Top Answer:ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't help… more »
    Read all 20 answers   →
    Ranking
    2nd
    out of 35 in Project Portfolio Management
    Views
    3,728
    Comparisons
    1,252
    Reviews
    8
    Average Words per Review
    1,135
    Rating
    8.4
    3rd
    out of 35 in Project Portfolio Management
    Views
    2,141
    Comparisons
    1,532
    Reviews
    16
    Average Words per Review
    564
    Rating
    7.9
    Comparisons
    Also Known As
    Clarity PPM, CA Clarity, CA PPM, CA Clarity PPM
    IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
    Learn More
    Broadcom
    ServiceNow
    Overview

    Clarity is the Project and Portfolio Management (PPM) solution created by Broadcom. The platform aims to help medium and large organizations to manage products and services. Clarity features scoreboards, financial analysis tools, and more.

    The platform facilitates the delivery of projects and programs and can accelerate an organization’s digital transformation. It allows users to create initiatives, add budgets and projects with a few clicks, and assign and track teams. It shortens the time to make changes to projects to minutes instead of days.

    Broadcom Clarity PPM features in-app collaboration and timesheets accessible via mobile devices. Users can access the platform via desktop or mobile. The platform can be deployed on premises or as a cloud-based service with a hosted or SasS delivery.

    How does it work?

    Clarity’s Strategic Portfolio Management enables planning and prioritizing of work to fit customer demands and business needs, managing the value stream from concept to cash.

    Broadcom Clarity PPM Key Features

    • Strategic roadmaps: Clarity’s multidimensional road maps effectively eliminate organizational fatigue. It includes useful features such as drag-and-drop capabilities. It also allows you to map risks and dependencies and track project progress.

    • Project financials: Clarity integrates with Power BI and Tableau with business intelligence solutions. The platform uses Microsoft Excel charting and grouping functions to keep a familiar feel to project and financial reports. You can customize your projects according to investment types and fiscal periods.
    • Collaboration features: Broadcom Clarity PPM provides a central view of each employee’s projects, schedule, and status. You can assign tasks to teams with pinning features without time-consuming filters.
    • Resource management: Clarity enables you to filter available resources and investments to the department level. Doing this allows for managing labor and non-labor resources with ease.

    Other features include:

    • One-click charts
    • Staffing and resource management
    • To-do boards
    • Investment hierarchies
    • Business widgets

    Broadcom Clarity PPM Benefits

    • Quick setup: The platform is easy and fast to configure and deploy. It also includes migration services to help customers move to the cloud.

    • Lower cost: The SaaS version is a user-based subscription service that eliminates the need for infrastructure investment.

    • Constant updates: Updates are rolled automatically and included in the subscription to ensure the user always has the latest version.

    • Strong security: The Clarity infrastructure constantly updates identity-centric intrusion detection services. It features data protection capabilities on desktops and mobiles, including protection against distributed denial-of-service (DDoS).

    • Scalability: Its load-balanced environment enables users to scale up or down to match spikes in project-based activities. It also features pay-as-you-use.

    • Integrations: Integrates with financial apps, executive dashboards, HR software, ERP systems, etc.

    • Configurability: You can adapt Clarity PPM to your organization’s requirements.

    • Reporting and business intelligence: Clarity’s features include a built-in data warehouse and BI platform.

    • User-friendly: It features an intuitive user interface and interactive communication options.

    • Project management options: You can manage your project with Agile, classic, or hybrid methods inside Clarity PPM.

    Broadcom Clarity PPM Use Cases

    Organizations use Clarity PPM for a variety of use cases:

    • Time management
    • Product management
    • Resource management
    • Financial management
    • Project portfolio management
    • Reporting services
    • Project management
    • Ticket and change management
    • IT service desks
    • Financial services

    Reviews from Real Users

    "Broadcom Clarity PPM is a high-value product that helps users become productive. It's a very stable, scalable, and fast platform, even from a self management perspective," says Mohammad J., Senior Clarity PPM Technical Consultant at Al Rajhi Bank.

    A Director of Operations at a tech services company adds that "It's very good out of the box, without configurations required."

    Sergio C., Service Delivery Manager at Syntech, says, "The most valuable feature is the portfolio functionality because we have the ability to work with different scenarios and many kinds of financial management. We can integrate with ERP, and with other solutions from third-party vendors. The financial model in Broadcom Clarity PPM, it's the most valuable aspect."

    ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.

    ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the organizational objectives, which will facilitate that the most profitable outcomes are consistently achieved.

    Enterprise organizations can include the desired various factors of their business processes to include in their unique strategic portfolio. These factors can include but are not limited to employee performance initiatives, product promotions, client services, and more. When assembled together, these factors become integral elements to promote the most effective business process decisions that will ensure appropriate outcomes that align with the organization's overall goals and objectives.

    ServiceNow SPM Best Practices

    • Evaluate and catalog: Organizations should ensure that all stakeholders are aware and in agreement with the organization's goals and objectives, both short and long-term. Additionally, all the elements and components that are needed to accomplish those objectives have been accounted for and are available.
    • Set effective parameters: The organization should set clear parameters to monitor processes and performance to ensure that objectives are being maintained and consistently satisfied.
    • Productivity analysis: Review processes to eliminate redundancies to maintain balance and process alignment so that desired outcomes can be achieved.
    • Continuous process management: ServiceNow SPM provides a single transparent view that includes all processes (pending, ongoing, or completed) and how they align with the overall organizational goals and objectives.

    ServiceNow Strategic Portfolio Management Benefits:

    ServiceNow Strategic Portfolio Management has many valuable benefits. Some of its most valuable benefits include:

    • Big Picture Visualization
    • Improved Decision Making
    • Improved Process Management
    • Seamless Scalability
    • Increased Productivity
    • Improved Efficiency
    • Improved Time Management
    • Better Outcomes
    • Improved Communication
    • Comprehensive Reporting and Tracking
    • Improved Return on Investment


    ServiceNow Strategic Portfolio Management's primary focus is to align business strategy with work. Decision-makers are able to plan, complete and easily track progress across different methodologies and processes. The solution has been developed to ensure that the appropriate activities and processes are being completed in a timely manner to satisfy the organization’s goals consistently and achieve the most profitable outcomes.

    Reviews from Real Users

    “The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.” Lenny L., Support Engineer at a tech services company

    “The ease of use is the most valuable feature. It's very intuitive to set up. Everything has a logical sequence, and you can see how it all links together. It's a good win for ServiceNow.” Fabrizio M., Head of Business Applications at Bio Products Laboratory Limited

    “The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.” A Manager at a manufacturing company.

    Sample Customers
    Toyota Financial Services, GameStop, Polycom, Sky, Qantas, Cox Enterprises, Banco Mercantil, Borealis
    Proximus, UNT SYSTEM, SAP SuccessFactors
    Top Industries
    REVIEWERS
    Financial Services Firm28%
    Insurance Company11%
    Manufacturing Company11%
    Comms Service Provider9%
    VISITORS READING REVIEWS
    Educational Organization61%
    Financial Services Firm7%
    Government5%
    Manufacturing Company4%
    REVIEWERS
    Computer Software Company31%
    Manufacturing Company13%
    Renewables & Environment Company6%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Financial Services Firm16%
    Manufacturing Company11%
    Computer Software Company11%
    Government10%
    Company Size
    REVIEWERS
    Small Business15%
    Midsize Enterprise6%
    Large Enterprise79%
    VISITORS READING REVIEWS
    Small Business5%
    Midsize Enterprise64%
    Large Enterprise31%
    REVIEWERS
    Small Business25%
    Midsize Enterprise7%
    Large Enterprise68%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise9%
    Large Enterprise75%
    Buyer's Guide
    Broadcom Clarity vs. ServiceNow Strategic Portfolio Management
    May 2024
    Free Report: Broadcom Clarity vs. ServiceNow Strategic Portfolio Management
    Find out what your peers are saying about Broadcom Clarity vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: May 2024.
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    769,976 professionals have used our research since 2012.

    Broadcom Clarity is ranked 2nd in Project Portfolio Management with 136 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. Broadcom Clarity is rated 8.0, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of Broadcom Clarity writes "A dynamic solution with a lot of great out-of-the-box calculations, but integration with reporting utilities is a bit painful". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". Broadcom Clarity is most compared with Microsoft Project, Jira, Planview Portfolios, Smartsheet and monday.com, whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and monday.com. See our Broadcom Clarity vs. ServiceNow Strategic Portfolio Management report.

    See our list of best Project Portfolio Management vendors.

    We monitor all Project Portfolio Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.