Try our new research platform with insights from 80,000+ expert users

Box vs OpenText Content Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Organizations using Box report efficiency in file management, reduced compliance risks, and notable returns despite some awaiting detailed calculations.
Sentiment score
7.3
Users appreciate OpenText for its reliability, integrations, multitasking, and value, enhancing applications and supporting infrastructure effectively.
 

Customer Service

Sentiment score
5.4
Box customer service is generally praised, but users want improved response times and frontline expertise for better experiences.
Sentiment score
4.6
OpenText's customer service is responsive but faces delays, with inconsistent efficiency and a need for expertise improvement.
The staff lacks adequate knowledge.
 

Scalability Issues

Sentiment score
7.9
Box offers strong scalability and performance for large organizations, but some limitations appear in enterprise-level deployments and large file handling.
Sentiment score
7.6
OpenText Content Management excels in scalability, efficiently supporting large user bases despite challenges with documentation for environment modification.
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
There is not enough documentation about scaling, which makes it difficult to enhance or modify environments without significant effort.
 

Stability Issues

Sentiment score
8.0
Box is highly stable and secure, with minimal outages, though users seek improvements in upload speed.
Sentiment score
7.3
OpenText Content Management is stable but needs enhancements in alerting and performance, with improvements noted in newer versions.
Box was very stable and did not have any latency issues.
The product is quite stable if it is well-managed.
 

Room For Improvement

Box needs improved sync, search, file management, security, integration, interface, performance, permissions, API, pricing, and data recovery.
OpenText Content Management struggles with user interface limitations, integration issues, performance concerns, and insufficient support, requiring enhancement.
Collaborative editing was challenging if multiple people were in a document at once.
The expectation from the customer versus the product explanation needs alignment.
 

Setup Cost

Box pricing is initially steep but offers excellent value, with discounts and free versions available for businesses and education.
OpenText Content Management is costly and complex, but offers comprehensive solutions, potentially deterring medium-sized businesses despite its strengths.
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
 

Valuable Features

Box provides secure file sharing, collaboration, advanced security, and seamless Microsoft integration, making it ideal for organizations.
OpenText Content Management offers seamless integration, robust features, and versatility, enhancing productivity, user experience, and organizational efficiency.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability.
 

Categories and Ranking

Box
Ranking in Enterprise Content Management
9th
Ranking in Content Collaboration Platforms
7th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
41
Ranking in other categories
Cloud Storage (13th), Digital Asset Management (5th), Document Management Software (4th)
OpenText Content Management
Ranking in Enterprise Content Management
3rd
Ranking in Content Collaboration Platforms
12th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
21
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Enterprise Content Management category, the mindshare of Box is 4.3%, down from 4.7% compared to the previous year. The mindshare of OpenText Content Management is 10.8%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Featured Reviews

Parthasarathy Chellapillai - PeerSpot reviewer
Used for data storage and data collaboration, but its data security could be improved
If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.
Jaideep MS - PeerSpot reviewer
Enables effective document control yet requires better affordability and clarity
I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…
report
Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.
865,164 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
10%
Computer Software Company
8%
Government
7%
Healthcare Company
6%
Government
14%
Computer Software Company
9%
Manufacturing Company
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Box?
The solution is used for data storage and any kind of visualization.
What is your experience regarding pricing and costs for Box?
I was not involved in discussions about paying for Box, so I cannot provide specifics about pricing.
What needs improvement with Box?
Collaborative editing was challenging if multiple people were in a document at once. The installation procedure was tricky but manageable with provided guidance and steps.
What do you like most about OpenText Content Suite Platform?
We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...
What is your experience regarding pricing and costs for OpenText Content Suite Platform?
The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.
What needs improvement with OpenText Content Suite Platform?
The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...
 

Also Known As

No data available
OpenText Content Suite Platform, OpenText Core Share
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
ATCO Australia, MSIG Asia, Orica, Salt River Project
Find out what your peers are saying about Box vs. OpenText Content Management and other solutions. Updated: August 2025.
865,164 professionals have used our research since 2012.