BMC TrueSight vs SolarWinds Pingdom comparison

BMC Helix and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. BMC Helix is ranked #30 with an average rating of 8.3, while SolarWinds is ranked #65. BMC Helix holds a 0.8% mindshare in APM, compared to SolarWinds’s 0.3% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

BMC TrueSight

Read 50 BMC TrueSight reviews

3,120 Views
1,560 Comparison Views

86% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

596 Views
524 Comparison Views

75% willing to recommend

BMC TrueSight

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and SolarWinds Pingdom are competing products in the IT management space. BMC TrueSight has the upper hand in detailed system integration and advanced analytics, while SolarWinds Pingdom is preferred for its user-friendly design and comprehensive monitoring capabilities.

Features: BMC TrueSight's sophisticated event management, service impact modeling, and predictive analytics are ideal for complex IT environments. Features include robust integration capabilities, advanced data analytics tools, and comprehensive health monitoring. SolarWinds Pingdom offers intuitive troubleshooting tools, excellent web performance monitoring, and real-time alerts, making it attractive for businesses needing streamlined solutions.

Room for Improvement: BMC TrueSight could improve in reducing its deployment complexity and enhancing user interface intuitiveness. Its pricing model could be made more competitive for smaller businesses. Additionally, simplifying customization options would broaden its appeal. SolarWinds Pingdom could benefit from more detailed reporting options, better integration with third-party tools, and enhanced capabilities for large-scale enterprise environments.

Ease of Deployment and Customer Service: BMC TrueSight requires a more complex deployment process due to its extensive customization and system integration features. Its support services, however, are comprehensive. SolarWinds Pingdom offers quick and user-friendly setup with less technical demand and is backed by responsive customer service, streamlining the deployment experience for clients.

Pricing and ROI: BMC TrueSight involves a higher initial setup cost, reflecting its extensive capabilities, but can offer significant ROI for large enterprises requiring deep insights. SolarWinds Pingdom, with competitive pricing and efficient monitoring, offers quick ROI, particularly advantageous for mid-sized businesses. The main distinction is between TrueSight's higher initial cost with potentially greater long-term value versus Pingdom's cost-effectiveness and faster ROI realization.

To learn more, read our detailed BMC TrueSight vs. SolarWinds Pingdom Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. SolarWinds Pingdom

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

30th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (7th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th), AIOps (5th)

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

65th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of BMC TrueSight is 0.8%, up from 0.8% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
BMC TrueSight	0.8%
SolarWinds Pingdom	0.3%
Other	98.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It works irrespective of the operating system we’re running."

"The tool is flexible enough to be customized based on customer requirements."

"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."

"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."

"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."

"The solution has a very good business event manager tool."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"It is very helpful to be able to apply rule-based routing to alerts."

More BMC TrueSight pros

"The most valuable features are monitoring and reporting."

"Once you set the threshold on your environment, it feels very real-time"

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

Cons

"There are some small limitations with this tool in terms of reporting dashboards that fit all of the requirements of the individual customer."

"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."

"The dashboard and performance graphs should include a way to automatically schedule and export reports."

"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."

"The pricing could be better."

"The solution is overly complex."

"The one piece that I would love to see is a general-purpose, configurable agent which would be a framework that you can deploy on anything, whether it be Java or anything else. It would allow you to easily deploy it on a platform that they support."

"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."

More BMC TrueSight cons

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"I would like to see better integration with other products."

"Technical support could use some improvement."

"Some of the functions could improve by making them easier."

Pricing and Cost Advice

"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."

"The tool is moderately expensive."

"Pricing is very high."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"We're end-of-lifeing it now. Overall, the licensing costs of BMC are a challenge for us in that they're hard costs, whereas open-source monitoring has soft costs, where it's harder to line-item."

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."

"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."

"The solution is based on endpoints and knowledge models which can be costly."

More BMC TrueSight pricing and cost advice

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

"The license was paid yearly and included technical support."

"This price of this solution is reasonable."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Computer Software Company

12%

Retailer

Manufacturing Company

Computer Software Company

13%

Financial Services Firm

13%

Government

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

No data available

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

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What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

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What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

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Comparisons

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Compared 16% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 10% of the time

Centreon vs BMC TrueSight

Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 6% of the time

ServiceNow IT Operations Management vs BMC TrueSight

Compared 6% of the time

More BMC TrueSight Competitors

Azure Monitor vs SolarWinds Pingdom

Compared 27% of the time

Grafana vs SolarWinds Pingdom

Compared 20% of the time

Solarwinds Web Performance Monitor vs SolarWinds Pingdom

Compared 18% of the time

Catchpoint vs SolarWinds Pingdom

Compared 17% of the time

Zabbix vs SolarWinds Pingdom

Compared 17% of the time

More SolarWinds Pingdom Competitors

Product Reports

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

September 2025

Download SolarWinds Pingdom product report

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

BMC TrueSight vs. SolarWinds Pingdom

September 2025

Free Report: BMC TrueSight vs. SolarWinds Pingdom

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