BMC TrueSight vs Datadog comparison

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BMC TrueSight

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and Datadog are key players in the IT monitoring and event management category. While both offer robust features, Datadog may have a slight advantage due to its strong cloud integration and user-friendly interface, catering particularly well to development teams.

Features: BMC TrueSight provides robust event management and integrates seamlessly with other tools, serving as a manager of managers. It supports diverse asset monitoring and consolidates alerts effectively. Datadog excels in cloud service integration, especially in public cloud environments, and offers flexible API and infrastructure monitoring. Its real-time user monitoring and session analytics make it favorable for development teams.

Room for Improvement: BMC TrueSight users cite complexity and high pricing as concerns. Improvements in cloud monitoring stability and reporting are needed. Datadog's pricing transparency and cost control are critiqued, with users also desiring more pre-configured alerts and better integration options. There's a call for clearer understanding of its pricing model and improvements in on-premise support.

Ease of Deployment and Customer Service: BMC TrueSight's on-premise deployment is considered complex and resource-intensive but is supported by generally well-rated technical support, albeit with variable response times. Datadog, with its cloud-native deployment, offers ease in scaling and flexible public and hybrid cloud environments. Its customer service is highly rated, though some users find navigating its extensive features complex.

Pricing and ROI: BMC TrueSight is regarded as expensive, with costs escalating due to endpoint and resource-based licensing. Its ROI is primarily seen in IT operations cost reductions. Datadog, while pricey for smaller organizations, offers a flexible pay-as-you-use model, easier to manage if expenses are monitored actively. Its ROI includes rapid deployment and improved observability, contributing to operational efficiency.

To learn more, read our detailed BMC TrueSight vs. Datadog Report (Updated: September 2025).

BMC TrueSight vs. Datadog

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.6

BMC TrueSight reduces IT costs by automating monitoring, lowering ticket volume, streamlining tools, and reallocating personnel to strategic tasks.

Sentiment score

6.6

Datadog enhances debugging efficiency, reduces downtime, and optimizes performance, though early ROI quantification can be challenging.

No quotes available

For more quotes and insights, download the BMC TrueSight report

Previously we had thirteen contractors doing the monitoring for us, which is now reduced to only five.

For more quotes and insights, download the Datadog report

IT Manager at Liberty Mutual Insurance

Datadog has delivered more than its value through reduced downtime, faster recovery, and infrastructure optimization.

reviewer2767362

Sr. Cloud Infrastructure Engineer at a tech vendor with 51-200 employees

I believe features that would provide a lot of time savings, just enabling you to really narrow down and filter the type of frustration or user interaction that you're looking for.

Carson Waldrop

QA Engineer at Townsquare Interactive

Customer Service

Sentiment score

6.7

BMC TrueSight's customer service is praised for helpfulness but criticized for inconsistent response times and expertise.

Sentiment score

6.8

Datadog's customer service is responsive and knowledgeable, offering efficient support, though regional wait times can vary.

No quotes available

For more quotes and insights, download the BMC TrueSight report

When I have additional questions, the ticket is updated with actual recommendations or suggestions pointing me in the correct direction.

Laurie Mordick

Applications Web Services Technical Engineer at Ace Hardware

Overall, the entire Datadog comprehensive experience of support, onboarding, getting everything in there, and having a good line of feedback has been exceptional.

Thomas Harrison

Systems Administrator at Townsquare Interactive

I've had a couple instances where I reached out to Datadog's support team, and they have been really super helpful and very kind, even reaching back out after resolving my issues to check if everything's going well.

Nikki L.

Security Engineer at Invitation Homes

For more quotes and insights, download the Datadog report

Scalability Issues

Sentiment score

7.1

BMC TrueSight is scalable for varied environments, though complexities and budget constraints may affect performance in larger deployments.

Sentiment score

7.6

Datadog is highly scalable, integrates well with cloud services, but costs can rise with full data indexing.

No quotes available

For more quotes and insights, download the BMC TrueSight report

Datadog's scalability has been great as it has been able to grow with our needs.

For more quotes and insights, download the Datadog report

IT Manager at Liberty Mutual Insurance

We did, as a trial, engage the AWS integration, and immediately it found all of our AWS resources and presented them to us.

Thomas Harrison

Systems Administrator at Townsquare Interactive

Datadog's scalability is strong; we've continued to significantly grow our software, and there are processes in place to ensure that as new servers, realms, and environments are introduced, we're able to include them all in Datadog without noticing any performance issues.

Corey Peoples

Senior Custom Software Development Consultant at Calabrio

Stability Issues

Sentiment score

7.5

BMC TrueSight is stable when properly configured, with occasional issues resolved by vendor support, praised for reliability.

Sentiment score

8.0

Datadog is reliable and stable, offering consistent monitoring with minimal downtime despite occasional minor issues.

No quotes available

For more quotes and insights, download the BMC TrueSight report

Datadog is very stable, as there hasn't been any downtime or issues since I've been here, and it's always on time.

Nikki L.

Security Engineer at Invitation Homes

Datadog seems stable in my experience without any downtime or reliability issues.

Daniel Dolan

Full Stack Developer at Townsquare Interactive

These incidents are related to log service, indexes, and metric capturing issues.

reviewer2767335

S30334808 Software Engineer II at a wholesaler/distributor with 10,001+ employees

For more quotes and insights, download the Datadog report

Room For Improvement

BMC TrueSight struggles with deployment complexity, limited dashboards, costly training, and requires improved AI, cloud monitoring, and documentation.

Users suggest improving Datadog's performance, interface, pricing transparency, documentation, integration, real-time visibility, error traceability, support, and customization.

No quotes available

For more quotes and insights, download the BMC TrueSight report

The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.

Timothy Spangler

Senior Software Engineer at Los Angeles Times Communications, LLC

In future updates, I would like to see AI features included in Datadog for monitoring AI spend and usage to make the product more versatile and appealing for the customer.

Ilja Summala

CTO at Nordcloud

The AI aspect would be great where we would not need to go and look at different transactions or different modules of Datadog, as AI can actually provide the data to us on Datadog UI.

For more quotes and insights, download the Datadog report

IT Manager at Liberty Mutual Insurance

Setup Cost

BMC TrueSight pricing varies from $80 to $200 per license, depending on volume, complexity, and additional features.

Datadog offers flexible pricing with reasonable costs, though complexity and fluctuating bills require careful monitoring and enterprise negotiation.

No quotes available

For more quotes and insights, download the BMC TrueSight report

The setup cost for Datadog is more than $100.

reviewer1599867

Senior Performance and Architecture Analyst at a manufacturing company with 10,001+ employees

Everybody wants the agent installed, but we only have so many dollars to spread across, so it's been difficult for me to prioritize who will benefit from Datadog at this time.

Laurie Mordick

Applications Web Services Technical Engineer at Ace Hardware

My experience with pricing, setup cost, and licensing is that it is really expensive.

reviewer2767245

Senior Site Reliability Engineer at a wholesaler/distributor with 5,001-10,000 employees

For more quotes and insights, download the Datadog report

Valuable Features

BMC TrueSight offers intuitive integration, robust event management, end-to-end visibility, and flexibility across assets with advanced automation.

Datadog excels with its intuitive interface, real-time monitoring, extensive integrations, customizable dashboards, and seamless system operations.

No quotes available

For more quotes and insights, download the BMC TrueSight report

Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.

Timothy Spangler

Senior Software Engineer at Los Angeles Times Communications, LLC

Having all that associated analytics helps me in troubleshooting by not having to bounce around to other tools, which saves me a lot of time.

reviewer2767245

Senior Site Reliability Engineer at a wholesaler/distributor with 5,001-10,000 employees

Datadog was able to find the alerts and trigger to notify our team in a very prompt manner before it got worse, allowing us to promptly adjust and remediate the situation in time.

Nikki L.

Security Engineer at Invitation Homes

For more quotes and insights, download the Datadog report

Categories and Ranking

BMC TrueSight

Ranking in Application Performance Monitoring (APM) and Observability

30th

Ranking in IT Infrastructure Monitoring

34th

Ranking in Cloud Monitoring Software

26th

Ranking in AIOps

5th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Event Monitoring (7th)

Datadog

Ranking in Application Performance Monitoring (APM) and Observability

1st

Ranking in IT Infrastructure Monitoring

3rd

Ranking in Cloud Monitoring Software

2nd

Ranking in AIOps

1st

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

204

Ranking in other categories

Network Monitoring Software (4th), Log Management (4th), Container Monitoring (2nd), Cloud Security Posture Management (CSPM) (6th)

Mindshare comparison

As of October 2025, in the Cloud Monitoring Software category, the mindshare of BMC TrueSight is 1.0%, down from 1.0% compared to the previous year. The mindshare of Datadog is 8.5%, down from 12.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Market Share Distribution
Product	Market Share (%)
Datadog	8.5%
BMC TrueSight	1.0%
Other	90.5%

Cloud Monitoring Software

Featured Reviews

Srri G

Senior Project Manager - Head of Application Performance Management at a financial services firm with 10,001+ employees

The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise

If I want custom monitoring across a very large estate of more than 50,000 units, the on-premise deployment gets quite slow. The on-premise product’s performance must be improved. The solution is a little obsolete. That is why the solution moved to Helix, a SaaS operating system. The SaaS platform has the features I like. There is no point in BMC expanding TrueSight Operations’ console. It's high time that BMC starts a demise path for the product and is associated only with Helix. If we need any additional function, we must switch to Helix. Since TrueSight is deployed on-premise, the scalability and usage of the product are mainly focused on providing basic features and not enhanced features like analytics or cost analysis. People should move to a SaaS platform because on-premise products have limited storage and capacity.

Read full review

Has improved monitoring accuracy and enabled faster issue resolution through detailed alerting and transaction visibility

IT Manager at Liberty Mutual Insurance

The best feature that Datadog offers is infrastructure monitoring, where it can look at the CPU utilization, different process utilization, all the processes which are running, and alert us in advance if things are going beyond normal threshold. I think everything about the features of Datadog is amazing. Datadog provides details up to the transactions. We can look at the transaction log too for the application, which is really helpful. Datadog has impacted our organization positively since we were previously using AppDynamics and then we switched to Datadog. It has improved a lot in our alerting and monitoring in the infrastructure space and application space. We can monitor business transactions and take proactive action. It is really great to take actions on the issues before an end user reports it, which is a great advantage for us.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

12%

Retailer

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

14%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	23
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	80
Midsize Enterprise	46
Large Enterprise	94

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

Datadog vs ELK: which one is good in terms of performance, cost and efficiency?

With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several times lately using the dashboards we have created with Datadog; they are very good c...

Which would you choose - Datadog or Dynatrace?

Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was the better fit for us. We decided to go with Dynatrace. Dynatrace offers network ...

Dynatrace vs BMC TrueSight

Comparisons

Compared 15% of the time

BMC Helix Operations Management with AIOps vs BMC TrueSight

Compared 9% of the time

Centreon vs BMC TrueSight

Compared 6% of the time

Zabbix vs BMC TrueSight

Compared 5% of the time

StackPath Monitoring vs BMC TrueSight

Compared 3% of the time

More BMC TrueSight Competitors

Dynatrace vs Datadog

Compared 11% of the time

Azure Monitor vs Datadog

Compared 7% of the time

Splunk Enterprise Security vs Datadog

Compared 4% of the time

New Relic vs Datadog

Compared 4% of the time

AWS X-Ray vs Datadog

Compared 4% of the time

More Datadog Competitors

Product Reports

Download BMC TrueSight product report

BMC TrueSight

October 2025

Download Datadog product report

October 2025

Also Known As

ProactiveNet, TrueSight Operations Management

No data available

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

Datadog integrates extensive monitoring solutions with features like customizable dashboards and real-time alerting, supporting efficient system management. Its seamless integration capabilities with tools like AWS and Slack make it a critical part of cloud infrastructure monitoring.

Datadog offers centralized logging and monitoring, making troubleshooting fast and efficient. It facilitates performance tracking in cloud environments such as AWS and Azure, utilizing tools like EC2 and APM for service management. Custom metrics and alerts improve the ability to respond to issues swiftly, while real-time tools enhance system responsiveness. However, users express the need for improved query performance, a more intuitive UI, and increased integration capabilities. Concerns about the pricing model's complexity have led to calls for greater transparency and control, and additional advanced customization options are sought. Datadog's implementation requires attention to these aspects, with enhanced documentation and onboarding recommended to reduce the learning curve.

What are Datadog's Key Features?

Sharable Dashboards: Facilitate collaboration with customizable, intuitive dashboards.
Extensive Integrations: Seamlessly connects with tools like Slack and AWS to support workflows.
APM and RUM: Provides deep insights into application performance and user interactions.
Real-Time Tools: Enables agile responses to system issues with real-time monitoring.
Unified Tagging and Visualization: Eases management of complex systems with simplified visualization.

What Benefits and ROI Should Users Look For?

Efficient Troubleshooting: Centralized logging speeds up the identification and resolution of issues.
Streamlined Workflows: Integrations with popular tools enhance operational efficiency.
Improved Observability: Comprehensive monitoring improves system reliability and performance.
Resource Optimization: Efficient microservices and container management leads to better cloud resource utilization.
Responsive Alerts: Customizable alerts ensure timely identification of critical issues.

In industries like finance and technology, Datadog is implemented for its monitoring capabilities across cloud architectures. Its ability to aggregate logs and provide a unified view enhances reliability in environments demanding high performance. By leveraging real-time insights and integration with platforms like AWS and Azure, organizations in these sectors efficiently manage their cloud infrastructures, ensuring optimal performance and proactive issue resolution.

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's