BMC TrueSight and Datadog are key players in the IT monitoring and event management category. While both offer robust features, Datadog may have a slight advantage due to its strong cloud integration and user-friendly interface, catering particularly well to development teams.
Features: BMC TrueSight provides robust event management and integrates seamlessly with other tools, serving as a manager of managers. It supports diverse asset monitoring and consolidates alerts effectively. Datadog excels in cloud service integration, especially in public cloud environments, and offers flexible API and infrastructure monitoring. Its real-time user monitoring and session analytics make it favorable for development teams.
Room for Improvement: BMC TrueSight users cite complexity and high pricing as concerns. Improvements in cloud monitoring stability and reporting are needed. Datadog's pricing transparency and cost control are critiqued, with users also desiring more pre-configured alerts and better integration options. There's a call for clearer understanding of its pricing model and improvements in on-premise support.
Ease of Deployment and Customer Service: BMC TrueSight's on-premise deployment is considered complex and resource-intensive but is supported by generally well-rated technical support, albeit with variable response times. Datadog, with its cloud-native deployment, offers ease in scaling and flexible public and hybrid cloud environments. Its customer service is highly rated, though some users find navigating its extensive features complex.
Pricing and ROI: BMC TrueSight is regarded as expensive, with costs escalating due to endpoint and resource-based licensing. Its ROI is primarily seen in IT operations cost reductions. Datadog, while pricey for smaller organizations, offers a flexible pay-as-you-use model, easier to manage if expenses are monitored actively. Its ROI includes rapid deployment and improved observability, contributing to operational efficiency.
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
In future updates, I would like to see AI features included in Datadog for monitoring AI spend and usage to make the product more versatile and appealing for the customer.
There should be a clearer view of the expenses.
The setup cost for Datadog is more than $100.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
The technology itself is generally very useful.
| Product | Market Share (%) |
|---|---|
| Datadog | 8.8% |
| BMC TrueSight Operations Management | 0.9% |
| Other | 90.3% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 78 |
| Midsize Enterprise | 42 |
| Large Enterprise | 82 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Datadog is a comprehensive cloud monitoring platform designed to track performance, availability, and log aggregation for cloud resources like AWS, ECS, and Kubernetes. It offers robust tools for creating dashboards, observing user behavior, alerting, telemetry, security monitoring, and synthetic testing.
Datadog supports full observability across cloud providers and environments, enabling troubleshooting, error detection, and performance analysis to maintain system reliability. It offers detailed visualization of servers, integrates seamlessly with cloud providers like AWS, and provides powerful out-of-the-box dashboards and log analytics. Despite its strengths, users often note the need for better integration with other solutions and improved application-level insights. Common challenges include a complex pricing model, setup difficulties, and navigation issues. Users frequently mention the need for clearer documentation, faster loading times, enhanced error traceability, and better log management.
What are the key features of Datadog?
What benefits and ROI should users look for in reviews?
Datadog is implemented across different industries, from tech companies monitoring cloud applications to finance sectors ensuring transactional systems' performance. E-commerce platforms use Datadog to track and visualize user behavior and system health, while healthcare organizations utilize it for maintaining secure, compliant environments. Every implementation assists teams in customizing monitoring solutions specific to their industry's requirements.
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