We compared BMC TrueSight Operations Management and Pandora FMS across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BMC TrueSight Operations Management earned high marks for its comprehensive analysis, simulated monitoring capability, and detailed reporting. Pandora FMS is highly regarded for its straightforward management process, effective dashboards, and efficient network monitoring capabilities.
Room for Improvement: TrueSight users say the solution could allow the user to drill down more and improve interoperability. Users say Pandora FMS could make its dashboards more customizable and improve its integration with other systems. Many also said they would like Pandora to add APIs for integration and offer better out-of-the-box analytics.
Service and Support: Some customers praised BMC support as quick and efficient, but others experienced delayed responses and said some engineers lacked product knowledge. Pandora FMS support received high praise for their expertise, kindness, and fast response time.
Ease of Deployment: BMC TrueSight Operations Management's setup can be more challenging and time-consuming than some solutions. Most users found Pandora FMS’s initial setup to be relatively easy.
Pricing: BMC TrueSight Operations Management is geared toward enterprise customers, so it’s more costly than some, but the price is negotiated on a case-by-case basis. Pandora FMS is considered reasonably priced, and the total cost depends on the environment.
ROI: Users said TrueSight’s ROI is difficult to quantify and uncertain. Pandora FMS has also demonstrated advantages in terms of return on investment.
Comparison Results: BMC TrueSight Operations Management is a premium enterprise solution suitable for large enterprises. It features comprehensive monitoring capabilities and excellent reporting. However, TrueSight’s steep price tag may put it out of reach for many small businesses, the setup is complicated, and the solution’s support has received mixed reviews. Users like Pandora FMS’s management and monitoring capabilities as well as its dashboards, but the solution has been criticized for its compatibility issues, limited customization options, and slower performance.
"It is breadth. It covers so many different technologies which can roll up into a single console."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"BMC TrueSight Operations Management is easily scalable."
"The solution's event management capabilities are fantastic. We do a best of breed. If, on the network side, they use a different tool, we pull all that data in so that we have a single console. It's kind of like the monitor of monitors. We're able to aggregate all the different types of data sets, whether it's log data, app data, OS data, infrastructure data, or network data. We're able to aggregate all those events and then correlate and be able to say we're having an event."
"The event management tool builds correlation logic and protection algorithms into a field of events that is valuable when a data center goes down."
"Its event management capabilities are very open and flexible. I haven't seen a use case scenario with a customer that we couldn't actually solve the problem for, so it's really good. There are some interesting things that happen in an enterprise network (things that people don't normally expect), and the event management product is very flexible. You can solve problems as far as your imagination can go with it."
"We can verify uptimes as another source of keeping devices in compliance."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"The network monitoring and configuration within this solution is very good."
"This solution has screens that are easy to understand and provide a wealth of information."
"The official forum is active enough to answer most of the high-end technical questions that you may have."
"This product has allowed us to identify and correct certain issues that were affecting our solution."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."
"It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. There is a long list of different ones from Nagios. You can just use them, and within seconds, you get yourself a check that is monitoring whatever you need. It is really flexible. I guess that's why they call it Pandora Flexible Monitoring System (FMS). It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. Our network guy just recently asked about a particular protocol to monitor the bandwidth on the network, which is not a common protocol. When I looked it up, and I found that they cover it. It is very mature for a not-so-known product."
"What I value most about Pandora FMS is the simplicity of working with it."
"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"Specifically around application performance monitoring, BMC is definitely not the market leader. The Dynatraces, the New Relics and the like are more of the market leaders in that space. I would like to see them grow that space a little bit more aggressively. It has not really been their bread and butter."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"The product must provide more AI capabilities."
"The pricing could be better."
"The solution is a little obsolete."
"This solution requires proper training to get 100% out of it."
"We would like to see improvement in the mainframe integration that this solution is capable of."
"We would like the real-time monitoring of an interface to be improved within this solution."
"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"An update to the Android app would be appreciated."
"It would be useful if Pandora FMS included an ISO image (or «software appliance») for each big company that leases virtual private machines (VPS), just like in AWS."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"Improvements are needed for server and network discovery, including service-based discovery."
More BMC TrueSight Operations Management Pricing and Cost Advice →
BMC TrueSight Operations Management is ranked 20th in IT Infrastructure Monitoring with 48 reviews while Pandora FMS is ranked 25th in IT Infrastructure Monitoring with 22 reviews. BMC TrueSight Operations Management is rated 8.2, while Pandora FMS is rated 9.2. The top reviewer of BMC TrueSight Operations Management writes "The product is reasonably priced, but the solution is a little obsolete because it is deployed on-premise". On the other hand, the top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". BMC TrueSight Operations Management is most compared with BMC Helix Monitor, Dynatrace, ServiceNow IT Operations Management, Zabbix and New Relic, whereas Pandora FMS is most compared with Zabbix, PRTG Network Monitor, Wazuh, Nagios XI and SolarWinds NPM. See our BMC TrueSight Operations Management vs. Pandora FMS report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
