BMC TrueSight Operations Management and Microsoft System Center are prominent contenders in the IT monitoring and management category. BMC stands out for its comprehensive monitoring capabilities across diverse environments, though Microsoft System Center integrates smoothly within the Microsoft ecosystem, offering ease of configuration and performance monitoring for Windows.
Features: BMC TrueSight Operations Management is noted for consolidating alerts and integrating multiple tools to provide a unified view. It includes Knowledge Modules for extensive monitoring and advanced event management capabilities. Microsoft System Center offers native tools for Windows environments, ease of configuration, and integration capabilities with third-party products to manage updates and deployments efficiently.
Room for Improvement: BMC TrueSight users suggest improvements in deployment complexity and cloud monitoring support. Enhanced reporting capabilities and a reduction in costs are also areas noted for refinement. Microsoft System Center users focus on the need for an updated interface, improved integration with third-party tools, and expanded cloud monitoring features.
Ease of Deployment and Customer Service: BMC TrueSight Operations Management, primarily on-premises, is perceived as complex during deployment and customer support quality can vary. Microsoft System Center, focusing on on-premises and hybrid deployment, faces similar deployment challenges, and users desire better responsiveness in customer service.
Pricing and ROI: BMC TrueSight Operations Management is on the higher price side, justified by robust monitoring features reducing IT costs. Microsoft System Center's licensing can be expensive but fits within an enterprise subscription model. Both solutions highlight monitoring as an investment for protecting IT environments, with price and ROI differing based on scope and size of use.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
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