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BMC TrueSight Operations Management vs Grafana Enterprise Stack comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in IT Infrastructure Monitoring
30th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (27th), Event Monitoring (3rd), Cloud Monitoring Software (23rd), AIOps (13th)
Grafana Enterprise Stack
Ranking in IT Infrastructure Monitoring
14th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of BMC TrueSight Operations Management is 0.8%, down from 1.2% compared to the previous year. The mindshare of Grafana Enterprise Stack is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.
Muralitharan KS - PeerSpot reviewer
Effective data visualization and effortless integration with Kubernetes
Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources. It categorizes signals accurately and is easy to integrate with Kubernetes or OpenShift clusters using Helm charts. It helps administrators put in minimal effort due to its automatic data source collection capabilities.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The major advantage of the product is estate management."
"The Event Management is outstanding; still is the most interesting part of the product."
"The initial setup of BMC TrueSight Operations Management was easy."
"What I like best about BMC TrueSight Operations Management is that it allows you to do granular monitoring and improves VM load."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"The solution has a very good business event manager tool."
"It works irrespective of the operating system we’re running."
"The noise reduction for ticketing works much better than we have seen in a lot of other companies."
"Grafana's full observability stack, known as LGTM, is highly valuable."
"It is truly reliable."
"Compared to other packages, Grafana Enterprise Stack is user-friendly and easy to configure quickly."
"Our productivity has improved with its use."
"Grafana has enough features around dashboard management. It's got enough plugins to create your dashboards."
"The dashboards are pretty good."
"The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance, from 10 AM to 2 PM, we may experience high memory utilization. It helps us to solve these issues."
"Grafana's most valuable feature is its ability to provide a graphical representation of data collected from various sources."
 

Cons

"The knowledge modules could be more lightweight in size. At present, the installation packages can be quite large."
"I would really like to see out-of-the-box support for monitoring uninterruptible power supplies."
"More modules for less popular applications and better documentation."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."
"BMC TrueSight Operations Management could use some enhancements in the application visibility tools."
"The connection between metrics, logs, and traces could be improved. Currently, one needs to ingest labels and timestamps for them to be connected, however, drilling down sometimes takes time."
"In terms of what Grafana provides, it just provides the charting tools. Everything else is third-party."
"The connection between metrics, logs, and traces could be improved."
"The tool needs to show only fewer updates."
"Integrating AI capabilities for automated self-healing and reduced manual interventions would be valuable."
"The solution should include integration with Power BI."
"I have encountered occasional issues with false inputs or incorrect data in Grafana."
"I find Grafana really hard to configure. It's difficult to build the dashboard, and it's non-intuitive. In my opinion, it's very difficult to work with Grafana."
 

Pricing and Cost Advice

"We did a five-year, multimillion dollar deal."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"The solutions are not the cheapest but are robust and stable. License model is rather complex and BMC do often change the model."
"Pricing is all volume-driven. I think we were paying between $80 and $85 per license. That's per unit, for a perpetual license. You pay it one time and then, every year, you pay 20 percent of that for annual maintenance and support. But now that we've grown, we've purchased tens of thousands of licenses and the cost per license has gone down to something like less than $30..."
"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."
"The only possible additional cost that I can mention, that you might not be aware of, is that it uses Oracle partitioning, if you use Oracle. There are Oracle partitioning fees that go with that."
"Pricing is very high."
"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"I use the tool's free license."
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Top Industries

By visitors reading reviews
Financial Services Firm
25%
Computer Software Company
12%
Retailer
6%
Government
5%
Energy/Utilities Company
16%
Financial Services Firm
14%
Manufacturing Company
11%
Computer Software Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What do you like most about Grafana Enterprise Stack?
The tool's most valuable feature is real-time monitoring. It helps in securing the application or the node by allowing us to monitor and manage resource consumption during peak times. For instance,...
What needs improvement with Grafana Enterprise Stack?
I believe there are some areas for improvement in the product. Something that could be better is the time series functionality. If we choose a longer time range, it averages out some of the visibil...
What is your primary use case for Grafana Enterprise Stack?
I am using Grafana Enterprise Stack just for monitoring purposes. The main use case is monitoring, and Grafana Enterprise Stack gives all the historical trends, which makes it easy to understand ho...
 

Also Known As

ProactiveNet, TrueSight Operations Management
No data available
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
1. Uber 2. PayPal 3. eBay 4. Sony 5. Red Hat 6. IBM 7. Cisco 8. Adobe 9. Expedia 10. Booking.com 11. Airbnb 12. LinkedIn 13. Twitter 14. Netflix 15. Spotify 16. Pinterest 17. Slack 18. GitLab 19. Docker 20. Atlassian 21. Salesforce 22. Microsoft 23. Google 24. Amazon 25. Facebook 26. Apple 27. Intel 28. Oracle 29. SAP 30. VMware 31. HP 32. Dell
Find out what your peers are saying about BMC TrueSight Operations Management vs. Grafana Enterprise Stack and other solutions. Updated: July 2025.
864,574 professionals have used our research since 2012.