BMC Remedy [EOL] vs VMware Service Manager [EOL] comparison

BMC and Broadcom are both solutions in the IT Asset Management category. Additionally, 91% of BMC users are willing to recommend the solution, compared to 80% of Broadcom users who would recommend it.

BMC Remedy [EOL]

Read 35 BMC Remedy [EOL] reviews

91% willing to recommend

VMware Service Manager [EOL]

Read 5 VMware Service Manager [EOL] reviews

80% willing to recommend

BMC Remedy [EOL]

VMware Service Manager [EOL]

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 3, 2025

BMC Remedy EOL and VMware Service Manager EOL compete in IT service management. BMC Remedy EOL appears to have the upper hand due to its robust features and customization capabilities, although VMware Service Manager EOL offers an appealing user-friendly experience.

Features: BMC Remedy EOL is recognized for its strong incident and change management features, vast customization possibilities, and deep integration with other IT systems. VMware Service Manager EOL provides a simplified service experience through efficient process automation, intuitive system configurations, and user-friendly functionality.

Room for Improvement: BMC Remedy EOL could benefit from simplifying its complex deployment process to shorten setup times. Enhancements in user interface navigation could also improve user satisfaction. VMware Service Manager EOL might improve by expanding its feature set to meet more complex organizational needs, increasing its integration capabilities, and offering more customization options.

Ease of Deployment and Customer Service: BMC Remedy EOL involves a more intricate deployment process due to its extensive customization potential, which may lead to longer setup durations, while it provides comprehensive training. VMware Service Manager EOL is known for its quick deployment and simple customer service, which eases system adoption.

Pricing and ROI: BMC Remedy EOL may incur higher initial setup costs attributed to its complex implementation, potentially yielding a slower ROI. Conversely, VMware Service Manager EOL, with its less complex setup and affordable pricing, generally results in a faster ROI. BMC's higher cost is offset by its comprehensive feature set, while VMware's pricing model appeals to budget-conscious organizations seeking swift returns.

To learn more, read our detailed IT Asset Management Report (Updated: January 2025).

Buyer's Guide

IT Asset Management

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Remedy [EOL]

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

VMware Service Manager [EOL]

Average Rating

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ameet Darole

IT Service Delivery at Abcl

Offers automation, orchestration, service level management but lacks AI-based rules

BMC Helix is the upgraded version and incorporates many new ways of working for service operations. It's a significant improvement. Helix offers analytics, AI-based rules, a smart digital console, and workflow management. Remedy doesn't have these features. That's a significant difference. BMC Helix seems to be a strong competitor to ServiceNow, while Remedy wasn't at the same level.

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Mizanur-Rahman

System Administrator at a financial services firm with 1,001-5,000 employees

We don't have any issues if the node fails

We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues. We will then have six nodes. We can handle all these applications or resources.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution helps us manage, escalate, and solve incidents."

"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."

"The solution's technical support is good."

"The incident management console is available out of the box."

"The service management features are beneficial – very good."

"The solution helps to manage the operational flow in our organization."

"The solution is extremely user-friendly."

"BMC Remedy is very stable and scalable, making it a valuable tool for our support team."

More BMC Remedy [EOL] pros

"All of the features are very suitable for us. It is also a stable solution."

"It provides us with improved maintenance cycles."

"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."

Cons

"If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case."

"Maybe the network automation aspects need improvement."

"The interface is obsolete."

"Areas for improvement include lack of vision, lack of industry-specific solutions, limited workflows compared to ServiceNow, and being restricted to a purely IT perspective, which limits their addressable market."

"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."

"The initial setup of BMC Remedy Asset Management was complex."

"The tool is very old."

"There are issues from a product functionality perspective."

More BMC Remedy [EOL] cons

"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."

"Not a ten because the price is high."

"It needs to improve user roles and access rights."

Pricing and Cost Advice

"Pricing is expensive compared to lower-end solutions, but it's on par with ServiceNow."

"BMC no longer sells Remedy separately. They've transitioned to selling the BMC Helix platform. Remedy itself is nearing end-of-support."

"It is an expensive tool."

"BMC Remedy is worth its price."

"The licensing model of BMC Remedy Asset Management should improve. It is expensive and it is difficult to understand."

"BMC should decrease the pricing further."

"The pricing is in-between. It's not too cheap, and it's not too expensive. For a large organization, it's worth it. But for a smaller one, it might be a bit costly."

"The product is costly. On one to ten points, where one is cheap and ten is expensive, I rate the product's price as nine."

More BMC Remedy [EOL] pricing and cost advice

"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

11%

Government

11%

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	6
Large Enterprise	19

No data available

Questions from the Community

What needs improvement with BMC Remedy Asset Management?

If we migrate to the cloud, the Software as a Service version's price is very high. The return on investment is very small in our case. We want integration with Microsoft Teams ( /products/microsof...

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What is your primary use case for BMC Remedy Asset Management?

BMC Remedy ( /products/bmc-remedy-18153-reviews ) is very important in our IT service management processes. I use it for support with around 38 technical staff and 1,400 people.

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What do you like most about BMC Remedy Asset Management?

The service management features are beneficial – very good.

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Comparisons

ServiceNow vs BMC Remedy [EOL]

Compared 47% of the time

BMC Helix Discovery vs BMC Remedy [EOL]

Compared 17% of the time

ManageEngine IT Asset Management vs BMC Remedy [EOL]

Compared 11% of the time

Snow License Manager vs BMC Remedy [EOL]

Compared 8% of the time

SymphonyAI IT Service Management vs BMC Remedy [EOL]

Compared 8% of the time

More BMC Remedy [EOL] Competitors

No data available

Product Reports

Buyer's Guide

BMC Remedy [EOL]

October 2025

Download BMC Remedy [EOL] product report

Buyer's Guide

IT Asset Management

January 2025

Download VMware Service Manager [EOL] product report

Also Known As

Remedy Asset Management

No data available

Overview

BMC Remedy [EOL] specializes in asset management with a focus on service ticket automation and integration with monitoring tools, supporting ITIL processes. Its customizable and scalable nature addresses the needs of complex environments.

BMC Remedy [EOL] provides essential asset management, service ticket automation, and incident and change management. With robust automation capabilities and CMDB integration, it ensures efficient IT process handling. Despite its adaptability and user-friendly design, challenges include a dated GUI, complex integration, and high pricing for mid-sized businesses. Improvements in customization, AI integration, and data management are important areas for growth. Transitioning to an accessible SaaS model and updated support would benefit users.

What are the key features of BMC Remedy [EOL]?

Efficient Asset Management: Facilitates the lifecycle management of assets such as telecom and IT equipment.
Intuitive Interface: User-friendly design with customizable options enhances usage.
Strong Automation Capabilities: Streamlines IT processes and integrates with CMDB for enhanced transparency.
Robust CMDB Functionality: Provides comprehensive asset discovery and management integration.
Incident and Change Management: Supports ITIL processes for efficient handling of service requests.

What benefits and ROI should users consider in reviews?

Operational Efficiency: Enhanced automation reduces manual tasks.
Customizability: Adapts to complex environments for specific needs.
Scalability: Maintains performance in large, complex settings.
Transparency: CMDB integration offers clear visibility into assets.

BMC Remedy [EOL] is implemented across industries handling telecom infrastructure, IT equipment, and network components, ensuring effective customer request management and internal IT process efficiency. Its strong service ticket automation and integration capabilities facilitate seamless IT infrastructure management.

BMC

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

Broadcom

Sample Customers

Scripps Networks

Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems

Find out what your peers are saying about ServiceNow, Lansweeper, Qualys and others in IT Asset Management. Updated: January 2025.

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