We performed a comparison between BMC Remedy and VMware Service Manager based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."The asset discovery feature in BMC is notably better compared to ServiceNow."
"We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"The product has excellent support for remote and hybrid environments."
"The solution offers some very good features."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"It includes features for automation, such as smart reporting capabilities."
"We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
"All of the features are very suitable for us. It is also a stable solution."
"It provides us with improved maintenance cycles."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"There is room for improvement in terms of support."
"The UI is quite outdated."
"The initial setup of BMC Remedy Asset Management was complex."
"The desktop technicians face some challenges with the solution."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"The product's scalability is one area with certain shortcomings that need to be considered for improvement."
"Continuous improvement is recommended."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Not a ten because the price is high."
Earn 20 points
BMC Remedy is ranked 5th in IT Asset Management with 18 reviews while VMware Service Manager is ranked 23rd in IT Asset Management. BMC Remedy is rated 8.2, while VMware Service Manager is rated 7.2. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of VMware Service Manager writes "It needs to improve user roles and access rights. It provides us with improved maintenance cycles". BMC Remedy is most compared with ServiceNow, Snow License Manager, BMC Helix Discovery, Device42 and Qualys VMDR, whereas VMware Service Manager is most compared with ServiceNow.
See our list of best IT Asset Management vendors and best License Management vendors.
We monitor all IT Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.