We performed a comparison between BMC Remedy and Micro Focus ZENworks Asset Management based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, BMC, Freshworks and others in IT Asset Management."We can create our own profile in BMC Remedy, track how many tickets we've closed on a daily basis, monitor how many SLAs we've escalated, and see how many tickets we've received daily."
"It's an exceptionally robust and seamlessly integrated solution that has greatly facilitated our operations."
"The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"The asset discovery feature in BMC is notably better compared to ServiceNow."
"BMC Remedy Asset Management is pretty easy for quite a lot of functions."
"It has a good peer sharing module."
"The solution is extremely user-friendly."
"It includes features for automation, such as smart reporting capabilities."
"It is a scalable product."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"If a user isn't using an out-of-the-box configuration, it can get a bit complex."
"Could be more user friendly for admins to manage."
"There is room for improvement in integration with various platforms. The support services should be improved. The response time from the support team should be faster."
"BMC Remedy Asset Management could improve by adding intuitive dashboards."
"The UI is quite outdated."
"There is room for improvement in terms of support."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The product’s stability needs improvement."
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BMC Remedy is ranked 5th in IT Asset Management with 18 reviews while Micro Focus ZENworks Asset Management is ranked 19th in IT Asset Management with 1 review. BMC Remedy is rated 8.2, while Micro Focus ZENworks Asset Management is rated 7.0. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of Micro Focus ZENworks Asset Management writes "Has an easy initial setup process, but its stability needs improvement ". BMC Remedy is most compared with ServiceNow, Snow License Manager, BMC Helix Discovery, Device42 and VMware Service Manager, whereas Micro Focus ZENworks Asset Management is most compared with ServiceNow.
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