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BMC Helix Platform vs IFS Cloud Platform comparison

BMC Helix and IFS are both solutions in the IT Service Management (ITSM) category. BMC Helix is ranked #23 with an average rating of 7.0, while IFS is ranked #14 with an average rating of 7.8. BMC Helix holds a 0.4% mindshare in ISM, compared to IFS’s 1.7% mindshare. Additionally, 100% of BMC Helix users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.
BMC Helix Platform
Read 3 BMC Helix Platform reviews
  • 208 Views
  • 208 Comparison Views
100% willing to recommend
IFS Cloud Platform
Read 31 IFS Cloud Platform reviews
  • 4,441 Views
  • 577 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC Helix Platform and IFS Cloud Platform based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed BMC Helix Platform vs. IFS Cloud Platform Report (Updated: September 2025).
Buyer's Guide
BMC Helix Platform vs. IFS Cloud Platform
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Platform
Ranking in IT Service Management (ITSM)
23rd
Average Rating
7.0
Reviews Sentiment
6.4
Number of Reviews
3
Ranking in other categories
No ranking in other categories
IFS Cloud Platform
Ranking in IT Service Management (ITSM)
14th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
CRM (27th), Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), License Management (2nd)
 

Mindshare comparison

As of October 2025, in the IT Service Management (ITSM) category, the mindshare of BMC Helix Platform is 0.4%, up from 0.0% compared to the previous year. The mindshare of IFS Cloud Platform is 1.7%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM) Market Share Distribution
ProductMarket Share (%)
IFS Cloud Platform1.7%
BMC Helix Platform0.4%
Other97.9%
IT Service Management (ITSM)
 

Featured Reviews

MohammedOmer - PeerSpot reviewer
Complies with industry standards but needs easier setup and better navigation
It depends on the tier level - for the front-end users, BMC Helix Platform is easy with minimal training required. For mid-tier and back-end, training is required as the product is vast and has many different capabilities that need to be learned to extend those capabilities into other platforms. The licensing should be simplified. The functionality of the product is divided into many versions, and offerings are not bundled. We have to obtain different modules, and that complexity can be standardized. The website doesn't have much information about offerings until you engage with them. More information should be clearly mentioned on their website and product sites regarding licensing. Product features and capabilities shown in their marketing materials are limited. Their PDFs focus heavily on TrueSight but don't emphasize outcomes and real offerings of features for ITSM or line of business service requests. They can provide template-based solutions for departments as functionality remains similar throughout different business verticals. Out-of-the-box offerings for service requests and catalogs for HR and admin departments could help expedite implementation and gain more momentum and trust from the market.
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Thangaraj Ramasamy - PeerSpot reviewer
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The BMC Helix Platform is perfect."
"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
"BMC Helix Platform helps in digital transformation and internal workflows and processes being adopted from different departments in line of businesses."
"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."
"Individual user profiles that can be configured as templates to minimize data entry."
"A high level of ERP can be handled in IFS."
"Feature-wise, I like the way it provides inventory details...It is a stable solution."
"The product is quite flexible."
"Some of the strengths are Enterprise Management Solutions and the series of Management solutions which is number one in Gartner's report and has been for the last five years."
"The workflow of the solution is very good."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
More IFS Cloud Platform pros
 

Cons

"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"To improve BMC Helix Platform, they could enhance the mobile experience."
"We faced some stability issues with BMC Helix Platform's cloud version. Services and integration to AD weren't working properly at times."
"There are certain digital features that need to be incorporated, such as IOP."
"Documentation-wise, they need more."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
"The integration is a bit complex, and post-implementation support services need to be improved. They have a service center based out of Sri Lanka. The support aspect is good, but the response time is a little slower than we anticipated. In the next release, it would be better if Warehouse Management could be improvised. They have a product line that's a data warehouse management system, but it's still premature and requires a bit of enhancement."
"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."
"Customization needs to be improved."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."
More IFS Cloud Platform cons
 

Pricing and Cost Advice

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."
"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."
"There are varying license levels that you can purchase."
"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."
"We pay for a license to use the solution, which is not very expensive."
"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."
"It is better to buy implementation services from IFS than from partners"
"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."
More IFS Cloud Platform pricing and cost advice
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
20%
Manufacturing Company
11%
Energy/Utilities Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
 

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Platform?
In terms of cost for BMC Helix Platform, it falls in the middle range, rating about six or seven out of ten. It is less expensive compared to ServiceNow, which is very expensive.
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What is your primary use case for BMC Helix Platform?
We are migrating to BMC Helix Platform, and we are also using BMC Control-M product, Control-M. We have seen their monitoring platform but haven't decided yet whether to choose Datadog. There is a ...
See all answers
What advice do you have for others considering BMC Helix Platform?
A rating of five means it is difficult to set up. I recommend evaluating if BMC Helix Platform is really needed because it requires dedicated resources to manage. It is not suitable for non-technic...
See all answers
What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
See all answers
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
See all answers
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
See all answers
 

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More IFS Cloud Platform Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
September 2025
BMC Helix Platform reportDownload BMC Helix Platform product report
Buyer's Guide
IFS Cloud Platform
September 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
 

Also Known As

No data available
IFS Applications, Assyst, IFS Cloud
 

Overview

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?

  • Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
  • Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
  • Orchestration Capabilities: Streamlines processes across different environments and systems.
  • Seamless Integration: Connects effortlessly with major enterprise software platforms.

What benefits or ROI can evaluating users seek?

  • Cost Efficiency: Reduces operational costs through automation.
  • Enhanced Productivity: Increases efficiency by eliminating manual tasks.
  • Agility: Accelerates time-to-market with rapid development capabilities.
  • Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC Helix

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS
 

Sample Customers

Information Not Available
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Buyer's Guide
BMC Helix Platform vs. IFS Cloud Platform
September 2025
Free Report: BMC Helix Platform vs. IFS Cloud Platform
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