BMC Client Management vs Microsoft 365 Business comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC Client Management
Ranking in Mobile Device Management (MDM)
5th
Average Rating
8.6
Number of Reviews
7
Ranking in other categories
Endpoint Compliance (7th)
Microsoft 365 Business
Ranking in Mobile Device Management (MDM)
2nd
Average Rating
8.4
Number of Reviews
241
Ranking in other categories
Content Collaboration Platforms (7th)
 

Featured Reviews

AA
Dec 6, 2022
Efficient remote control capabilities; compliance features greatly reduced customers' licensing costs
The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool. This can be a pain when it comes to the area of compliance, since you might not have full access to everything running in the organization, including important infrastructural components such as servers and databases. For example, some endpoints may have gotten their software updates from servers not visible to the discovery tool, and this can further impact operations when it comes to patch management. Compare this scenario with the way Red Hat handles patch management: their software is always updated from the main patch providers, so you will always know what is running on the endpoints in this kind of environment. Although their endpoint management has its pros and cons, this is where BMC Client Management is at a bit of a disadvantage and I believe they need to improve on this area. Another area BMC could look into improving is the mobile device side of client management. It has lots of support for Microsoft products in terms of client management, but lacks comprehensive mobile device management support, such as for Android devices.
Syed Fahad Anwar - PeerSpot reviewer
Mar 15, 2023
Can be accessed from anywhere and its fully configurable
We are using Microsoft Office and Teams for collaboration purposes, Microsoft Teams specifically helps us during the COVID phase, increasing productivity for both remote work and onsite work We see a productivity increase and a better collaboration platform. Instead of booking a meeting room for…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The support from BMC Client Management is very good."
"It's a scalable solution. We have deployed it for customers using 3000 nodes to those using 300,000 nodes."
"The most valuable features of the solution are patch management and software license management."
"The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time."
"One feature I like, that was especially valuable during the pandemic, is remote control. Remote control grants administrators and support personnel access to the laptops and PCs of employees (who might be working from home) in order to fix any issues that come up as and when they come up, even without having to wait for a support request."
"BMC Client Management is a stable solution and one of the best in the market. It allows me to manage all recipe endpoints, including iOS, Android, Linux, Unix, and Windows, all within the same solution."
"The inventory and patch management tools are very valuable."
"The stability and reliability are great."
"I never have had any problems with any kind of situation where I couldn't get my documents. It is very, very reliable and very consistent."
"This product is reliable."
"The solution is nice and straightforward."
"One of the most valuable features is this solution makes a lot of tasks easier, such as storing files and the maintenance of your infrastructure. additionally, the solution is easy to use."
"The pricing is reasonable."
"It's painless."
"It is definitely user-friendly, and I like the flexibility."
 

Cons

"In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. The latest version includes more endpoints, but they do not cover everything the operations team needs. Additionally, I think improving the hierarchy for managing endpoints is crucial. Extending the endpoint capabilities would be highly beneficial."
"It would be good if BMC Client Management can perform vulnerability assessment scanning at the endpoint on its own and mitigate that. Then, we wouldn't have to rely on a third party VA tool. I would like to see this application move to being a web-based one."
"The solution needs to add whitelisting because many customers request it."
"The on-premises version of BMC Client Management has powerful remote control functionality and decent compliance features, but these features both rely on the discovery tool in order to gain a complete set of insights about the endpoint's environment. Now, BMC's discovery solution depends on having an agent installed in each endpoint and sometimes the agent doesn't work properly, making it difficult to get an accurate understanding of the environment (including special topologies) even with BMC's discovery tool."
"BMC Client Management could improve in the area of integration."
"The solution does not offer the functionality of remote access to users."
"BMC Client Management supports only iOS devices. It would be good if they would support Android as well."
"The solution has a lot of areas to be improved. The tool needs to improve its background synchronization of data between the platforms. It can facilitate better decision-making and analysis of data. The tool should also make improvements to responsive mechanisms which can eliminate any bottlenecks."
"Pricing is something they could improve in general."
"Not everyone can afford the product."
"There could be less frequent product updates."
"Sometimes we have trouble with the updates that are released."
"The solution should have better integration with other platforms."
"Occasionally, it does go down, however, for the most part, it's fine."
"The solution is very large and PowerPoint and Word crash sometimes. The stability could improve."
 

Pricing and Cost Advice

"To use BMC Client Management they charge annually per node."
"The solution is low cost."
"BMC Client Management is a very affordable solution. There is one main server license which I believe is around $1,000 per year, and then there is the license for the actual solution. With the solution license, you can opt for a suite license where you get access to all the features and benefits, or alternatively you can buy any of the five main components of the suite license individually."
"BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe there is an additional cost of around two hundred dollars."
"The solution is not very expensive."
"Microsoft 365 Business is inexpensive."
"There would be licensing costs because Microsoft 365 Business requires a product key and a license to be present in order to use its products."
"This is an expensive product because it is subscription-based, which is always more expensive than a perpetual license."
"The price of the solution is fair but as a company, we would like it always to be cheaper. There is a license for this solution and the type depends on the organization."
"Our fees are paid monthly."
"There is a subscription needed for this solution."
"It has a subscription-based model, so we need to procure as many licenses as required as part of an enterprise agreement. It is a little bit expensive. It is definitely a bit more expensive than other solutions that are on-premises. It is also expensive as compared to the cloud-based solutions from other companies. However, when we look at the ease of use of the product and the adoption by the users, its cost can definitely be considered as comparable to other products. The features that we get in this solution are not available in solutions from its competitors."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
11%
Government
8%
Manufacturing Company
6%
Computer Software Company
14%
Government
8%
Manufacturing Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC Client Management?
The most valuable features of the solution are its patching capabilities and the help it offers when it comes to use cases, like prompting for the reboot after a certain period of time.
What is your experience regarding pricing and costs for BMC Client Management?
BMC Client Management is a high-priced solution, but given its performance and capabilities, I think it offers great value. I don't have the exact number for the yearly licensing costs. I believe t...
What needs improvement with BMC Client Management?
In BMC Client Management, I would like to see more features for executing commands remotely. For example, with SAP, there isn't the capability to execute all the commands available in the console. ...
What do you like most about Microsoft 365 Business?
The product's initial setup phase was straightforward.
What is your experience regarding pricing and costs for Microsoft 365 Business?
My company places emphasis on the different licenses purchased. The company has P1 and P2 licenses from Microsoft. For certain tasks, you need a Microsoft license. There are additional costs attach...
What needs improvement with Microsoft 365 Business?
The solution's technical support team takes time to respond to users, making it an area of the tool's shortcomings where improvements are required.
 

Also Known As

BMC Helix Client Management, Helix Client Management, BMC Fromdistance Mobile Device Management
Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business
 

Learn More

 

Overview

 

Sample Customers

Charter Manufacturing
Urban Agriculture Co., The Detroit Wallpaper Co., TransBlue Facility Management, Garner Food Company
Find out what your peers are saying about BMC Client Management vs. Microsoft 365 Business and other solutions. Updated: June 2024.
791,948 professionals have used our research since 2012.