Symantec Endpoint Security and Trend Micro Deep Security are both leading products in the cybersecurity domain, offering robust protection against various threats. While Symantec provides broad protection with cross-platform compatibility and central management, Trend Micro stands out in virtual environments with its strength in virtual patching and cloud integration.
Features: Symantec Endpoint Security offers an array of features, including anti-virus, firewall, and intrusion prevention systems, along with device control and proactive threat scanning. It is designed to integrate seamlessly across different operating systems with cross-platform compatibility. Trend Micro Deep Security focuses on virtual patching, file integrity, and vulnerability management, especially for cloud and virtual infrastructures, with enhanced adaptability through integration with cloud services like AWS.
Room for Improvement: Users of Symantec Endpoint Security often experience high resource consumption and complex management, which can impact system performance. There is also a demand for improvements in zero-day threat detection and ransomware protection. Trend Micro Deep Security, on the other hand, is noted for its high cost and management complexity, with an emphasis on the need for better integration and reduced resource usage during scans.
Ease of Deployment and Customer Service: Both Symantec Endpoint Security and Trend Micro Deep Security offer flexible deployment options, either on-premises or in the cloud. However, Symantec's customer support has received mixed reviews, particularly post-Broadcom acquisition, while Trend Micro's support is consistently reviewed as reliable and helpful during both deployment and operations.
Pricing and ROI: Symantec is viewed as competitively priced, offering significant value through long-term contracts, especially appealing to educational and non-profit sectors with good ROI reflected in reduced downtime and threat protection. In contrast, although Trend Micro Deep Security is recognized for its robust features and strong cloud integration, it is often criticized for its higher cost compared to competitors, though it is considered a worthwhile investment for those needing extensive cloud security solutions.
Symantec Endpoint Security filled gaps in our toolset, particularly with the ability to control network firewall on hosts remotely, which was greatly appreciated.
If the customer is interested in technical capabilities, we demonstrate the tools, setup, implementation, and their working.
It adds value by providing centralized control over servers and endpoints.
In some cases, it rates as high as ten out of ten, while in others, it can be as low as eight.
There is no support in the German language, which is a problem for many public tenders.
They have very professional engineers, and they often respond effectively.
Whenever I raise a ticket, whether critical or high priority, their team responds immediately, often over calls, and works towards closing the request with the highest priority.
Trend Micro's technical support is delayed in responding at times, while at other times, the response is fast.
Symantec Endpoint Security is quite scalable, and it is very important for large clients.
Trend Micro Deep Security is highly scalable.
In most organizations, they are using a mix of these security solutions.
I have encountered issues where I had to uninstall and reinstall the product on end users' computers to view the logs again.
We believe that software works fine until it is patched, managed, or monitored by the IT teams.
Trend Micro Deep Security is very stable and provides protection at all times without issues.
It is cumbersome to use, particularly in handling firewall management.
Device management is not very good and I am not enabling it in my organization due to security reasons.
I would like to see improvements in the scanning part of the solution, specifically to enhance the CPU and hard disk usage during scanning and updates to prevent disruption during work hours.
Microsoft provides ATP solution in their Defender, that not only filters the emails but also detects spam and malware in attachments, and it provides security for SharePoint solution, Teams, and other products available on the cloud.
Additionally, the product is overpriced, which makes it difficult to sell to many customers.
The user interface could be more user-friendly, as navigation sometimes requires familiarity with the console.
It seems to be half the cost or more affordable than other solutions.
I rate the pricing, setup cost, and licensing around nine out of ten.
Symantec Endpoint Protection and Symantec Endpoint Security Enterprise are quite affordable, with Symantec Endpoint Security Complete costing about four times the Endpoint Protection price, still comparable to other EDR products.
We give a fair comparison of all the products, and give them clear insights of the products, which makes it helpful for the customer to make a final decision to purchase the license or product.
Trend Micro Deep Security is considered overpriced, which poses a challenge in selling it to many customers.
The pricing is moderate, not expensive or very cheap.
One important feature is the EDR function, necessary for many public customers due to upcoming laws in Germany, which is available through Symantec Endpoint Security Complete.
The incident response capabilities allow me to resolve authentication and support issues promptly, ensuring the system operates without downtime.
A valuable feature of Symantec Endpoint Security is the ability to remotely isolate a computer from the network if it's compromised, either physically or digitally.
It provides alerts on suspicious activities, and anti-malware protection helps by detecting and mitigating threats through real-time alerts.
Despite its high cost, the quality of service and security features make it the preferred choice for our clients.
For threat detection, they use heuristic behavior detection, and sometimes, if they think there is a sort of attack which is new, they alert you, and they detect and show where the attack is coming from.
Symantec Endpoint Security is a robust and reliable product that provides complete protection against viruses, malware, Trojans, and malicious files. It offers application and device control, ease of use in deploying and updating, a central control console, stability, scalability, auto-discovery capabilities, patch management, endpoint detection and response capabilities, intrusion detection module.
The Symantec Global Intelligence Network (GIN) provides threat intelligence and detection across endpoints, email, and web traffic. It has helped organizations reduce downtime, increase productivity, and improve security posture. Symantec Endpoint Security is easy to use, has a flexible administration, and offers more value than expected.
Trend Micro Deep Security is a comprehensive solution for endpoint security and server protection, which prevents ransomware attacks and unauthorized access attempts. Its valuable features include tracing back attacks, antivirus protection, endpoint detection and response, firewall-based solution, threat detection, predictive machine learning and AI monitoring, VPM, virtualization, and sandboxing.
The solution is easy to use, scalable, stable, and reliable, with good technical support. It has helped organizations perform well against malware and vulnerabilities, provide patching from the Protection Cloud, and improve their security posture.
Trend Micro Deep Security Features
Trend Micro Deep Security has many valuable key features. Some of the most useful ones include:
Reviews from Real Users
Trend Micro Deep Security stands out among its competitors for a number of reasons. Two major ones are its robust data and loss prevention feature and its patch management, which saves users money. PeerSpot users take note of the advantages of these features in their reviews:
One PeerSpot reviewer, a Senior Security Advisor at a healthcare company, writes, “DLP, Data Loss Prevention, and the complexity of how we manage the console and how this client, or this tool, will notify us when there is something going wrong within the server and endpoint, is good.”
Nadeem S., CEO at Haniya Technologies, notes of the solution, “Patch management is most valuable. The major selling point of Deep Security is that it is based on the cloud. Deep Security is for the servers and databases of data centers, and generally, for patch management, you have to shut down the machines, and then you have to restart them. So, they need shutdown time, which is a cost.”
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