We performed a comparison between Symantec Endpoint Security and Trend Micro Deep Security based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Comparison Results: Trend Micro Deep Security is the winner in this comparison. Many Symantec Endpoint Security users report being unhappy with the product’s support and AI capabilities. In contrast, Trend Micro Deep Security receives high marks for its automated features and for its support.
"The price is low and quite competitive with others."
"I like FortiClient EMS. FortiEDR has a lot of great features like lockdown mode, remote wipes, and encryption. I can set malware outbreak policies and controls for detecting abnormalities. You can also simulate phishing attacks."
"Fortinet FortiEDR made our clients feel secure and more at ease, knowing that they had an EDR solution that would close the gap in their security posture."
"The main thing is that I feel safe. Because the processes that have been used to get a handle on the attackers are much better than other competitors"
"It is a scalable solution...The initial setup of Fortinet FortiEDR was straightforward."
"The setup is pretty simple."
"Fortinet is very user-friendly for customers."
"Additionally, when it comes to EDR, there are more tools available to assist with client work."
"The application and device control are valuable features, and the live update is another one. We have a schedule to check every four hours for the live update."
"The most valuable feature is the automated updating feature."
"Can detect and prevent attacks that are exploring common software vulnerabilities."
"There is no other endpoint solution that will help you in preventing lateral-movement attacks on Active Directory. And Active Directory is one of the more critical assets within an organization."
"What I like most about Symantec is the intrusion detection module. If you are scanning the environment, it will flag a possible intruder and tell you the IP and where the attack is coming from. Traditional antivirus solutions will never flag that. If you have a traditional SIEM, you might be able to pick that up. Symantec is a holistic endpoint security solution, so when you scan an endpoint, Symantec will let you know that something is happening to it."
"Easy to use solution."
"SEP, the entire suite of components, provides good endpoint protection."
"The feature I find most useful is the console for reporting."
"Very user-friendly interface, easy to understand."
"Signatures are frequently updated."
"It is a scalable solution. If required, we can scale it more. That's not an issue...The solution's initial setup process was straightforward."
"It serves its purpose and works well."
"There are a good signature set and a high rate of detection."
"The most valuable feature of this solution is the virtual path function, which is the reason we chose to implement it."
"I switched to Trend Micro because of its good marketing techniques."
"Easy to scale, stable solution for workload and server security and protection. It's easy to set up and has a good ransomware protection feature."
"Everything with Fortinet having to do with their cloud services. They need to invest more in their internal infrastructure that they are running in the cloud. One of the things I find with their cloud environment compared to others' is that they go cheap on the equipment. So it causes some performance degradation."
"We've encountered challenges during API deployment, occasionally resulting in unstable environments."
"I think cloud security and SASE are areas of concern in the product where improvements are required. The tool's cloud version has to be improved in terms of the security it offers."
"The solution should address emerging threats like SQL injection."
"To improve Fortinet, we need to see more features and technology areas at the endpoint level introduced."
"We find the solution to be a bit expensive."
"FortiEDR could add a separate scanning dashboard. In incident management, we prefer to remove the endpoint system from the environment and scan the system. We typically use Symantec for that, but if we want to use FortiEDR for that, then we need a scanning tab to clarify things."
"We've had a lot of false positives; things incorrectly flagged that require manual configuration to allow. Even worse, after we allow a legitimate program, it sometimes gets flagged again after an update. This has caused a lot of extra work for my team."
"We are not satisfied with the technical support."
"Any external device which is inserted into a computer should be subject to an auto-scan policy, to automatically scan it before accepting the device... They need to make it more user-friendly, so that when anyone puts in a USB stick it will be scanned, popping up any problems before it is used."
"Overall, the price could be reduced."
"We must have complete dissolution with advance care protection but we are finding out that we need more Symantec technical specialists. We have identified a need to hire at least one more technical specialist familiar with Symantec to improve our solutions capabilities."
"The support needs to be better. When we upgrade, we can run into issues, and it's hard to get the help we require."
"Need to improved orchestration for broken clients fixes."
"Difficult to set up on older systems."
"Technical support could be more responsive."
"Post-implementation is time-consuming. You have to do monitoring, and that takes time. After you set up everything, it's not a full-fledged implementation. You have to keep on monitoring and configuring."
"The email relays and proxies could be improved."
"Requires simplification, a fair amount of trouble shooting required."
"The support for email protection can be improved."
"The workloads must be better."
"Sometimes the patching is a bit slow."
"There should be more tools to trace back. Some sort of module needs to be included to attach all the things. It should be more stable, and the traceback feature should be improved. There were cases when we got virtual analyzer or CMC errors. We got false-positive malware notifications, but we couldn't trace them. I raised a case with Trend Micro two or three times, but they couldn't resolve it. Their support should be improved in terms of technical abilities to troubleshoot complex issues. They should be more knowledgeable."
"Pricing is on the expensive side and could be more affordable. The technical support for Trend Micro Deep Security also needs improvement."
Symantec Endpoint Security is ranked 5th in Endpoint Protection Platform (EPP) with 139 reviews while Trend Micro Deep Security is ranked 1st in Virtualization Security with 80 reviews. Symantec Endpoint Security is rated 7.6, while Trend Micro Deep Security is rated 8.6. The top reviewer of Symantec Endpoint Security writes "The solution has given us visibility into compliance within our whole system and helped us ensure everything is updated". On the other hand, the top reviewer of Trend Micro Deep Security writes "Offers excellent endpoint protection and great stability ". Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, CrowdStrike Falcon, Cortex XDR by Palo Alto Networks and Kaspersky Endpoint Security for Business, whereas Trend Micro Deep Security is most compared with Trend Micro Apex One, CrowdStrike Falcon, Microsoft Defender for Endpoint, VMware Carbon Black Endpoint and Trellix Endpoint Security.
We monitor all Endpoint Protection Platform (EPP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.