Pega Platform and Bizagi are leading contenders in the business process management (BPM) and automation market. Pega Platform appears to have an advantage due to its robust enterprise-level features and scalability.
Features: Pega Platform excels in advanced case management, BPM capabilities, and deep integration functions, supporting rapid changes with a strong cloud infrastructure for swift deployment and scaling. Its low-code offering, despite requiring some expertise, is suitable for enterprise clients. Bizagi stands out with user-friendly process modeling, simulation capabilities, and BPMN 2.0 compatibility. It offers a seamless low-code experience, ideal for smaller teams seeking easy automation without extensive technical support.
Room for Improvement:Pega faces challenges with scalability and integration complexity, along with the user experience for no-code applications. Its high costs and complex pricing can deter smaller organizations. Bizagi's drawbacks include potential instability during updates and performance bottlenecks in large-scale management. It lacks advanced AI integrations that competitors provide.
Ease of Deployment and Customer Service: Pega provides flexible on-premises and cloud deployments to accommodate diverse enterprise needs. While customer service is generally satisfactory, it may require more technical expertise for complex queries. Bizagi, mainly used in on-premises configurations, is praised for its ease of use and straightforward setup, though support can be inconsistent in more complex scenarios.
Pricing and ROI:Pega's licensing is costly, but its extensive features justify the price for large organizations, offering significant ROI through enhanced automation and efficiency. However, its pricing may be prohibitive for smaller entities. Bizagi offers affordable options, particularly appealing to smaller businesses or those starting with its free modeler, providing value through ease of use and quick deployment. Yet, pricing changes and scale limitations can affect larger deployments seeking advanced features.
The toolset is very intuitive, so we didn’t need to contact their support much.
We cannot expect major customer support.
The technical support from Pega is very low, rating a one or two out of ten.
I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.
Pega's technical support team is very helpful.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
Currently, big banking providers and insurance providers, even the members for healthcare payers, are using more than millions of operations on a daily or weekly basis.
The decision map could be improved to allow more than three options at a decision point.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
Reporting capabilities can be improved more, and community support should be increased.
With the recent development of AI agents in Pega Platform 24.2, the adoption is not heavy due to regulations around using external LLM by customers, especially regulated customers in BFSS and healthcare.
Pega introduced Constellation, which allows a user to build a more engaging visual experience.
My learning curve in robotics has been challenging.
It was less expensive than some of the other tools.
Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.
The pricing is expensive, and this is an issue.
From a licensing perspective, it is higher than the competition.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.
Management capabilities such as dashboards.
| Product | Market Share (%) |
|---|---|
| Bizagi | 5.1% |
| Pega Platform | 5.0% |
| Other | 89.9% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 15 |
| Large Enterprise | 68 |
Bizagi’s industry-leading low-code process automation platform connects people, applications, robots, and information. As the most business-friendly and flexible solution on the market, Bizagi enables true collaboration between business and IT, delivering faster adoption and success. Fuelled by a community of 1 million users, Bizagi powers over 1,000 organizations worldwide including Adidas, BAE Systems, and Old Mutual. For more information visit www.bizagi.com
Pega Platform provides flexible business process management with a focus on rapid application development and automation through a low-code approach, enhancing efficiency across sectors.
Pega Platform is renowned for its ability to streamline operations with robust automation features, including robotic process automation and decision-making capabilities. Its intuitive interface and workflow management contribute to a reputation for enhancing business processes. Although users face challenges with integration limitations and high licensing costs, they benefit from rapid deployment and efficient process adaptations. The unified architecture reduces complexity, while case management and integration services support digital transformations in sectors such as banking, insurance, and healthcare.
What are the key features of Pega Platform?In industries like insurance, banking, healthcare, and government, Pega Platform is implemented to automate diverse workflows, supporting initiatives from claims processing to customer onboarding. Enterprises use Pega for case management and digital transformations, valuing its out-of-the-box integrations and real-time reporting capabilities to boost operational automation and enhance customer experiences.
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