Bizagi and Make are strong contenders in the process automation and integration software space. Bizagi appears to have an edge due to its affordability and organizational savings, while Make is praised for its integration capabilities despite its pricing model.
Features: Bizagi stands out for its BPMN compatibility, rapid process automation, and ease of use. It includes features such as the Bizagi Modeler, process simulation, and strong documentation capabilities. Make, on the other hand, excels with a modular drag-and-drop interface, extensive integration options, and a low-code environment that facilitates quick automation creation and deployment.
Room for Improvement: Bizagi users suggest enhancements in migration processes, document management, and machine learning capabilities. Performance and interface intuitiveness are also mentioned as areas needing improvement. Make could improve with clearer security documentation, simpler pricing models, and faster platform performance. Expanding developer-friendly features and adjusting pricing for varying business scales are also recommended by users.
Ease of Deployment and Customer Service: Bizagi is mainly used on-premises, which can suit organizations favoring local setup but presents challenges in technical support responsiveness. Make's cloud-based deployment offers wide access but potential platform slowness. Customer service for both is positive, with Make's team being proactive and Bizagi offering a supportive community, although premium support is seen as needing improvement.
Pricing and ROI: Bizagi offers a compelling free version beneficial for smaller entities and educational use, with significant savings reported by users, though enterprise licensing is considered expensive. Make's pricing is competitive compared to alternatives like Zapier, but its consumption-based pricing may escalate costs for certain deployments. Both products yield strong ROI, with Bizagi delivering substantial savings and Make offering affordability and operational efficiency.
I have indeed seen a return on investment as it has saved us hundreds of hours in repetitive tasks, streamlining our follow-up to the leads that we are generating.
I implemented a booking system for my client that previously required data to be entered directly into Google Sheets and reminders to be sent manually; using Make, they have saved about 50% of their time, which equals one labor resource, translating to a significant amount of money saved.
With that extra time each month, I could focus more on sales and upscaling my business, so it is really worth it.
It is a community product, there is not much support we can expect.
The toolset is very intuitive, so we didn’t need to contact their support much.
We have escalated a few issues that we faced during some integrations, and we received reasonable responses from Make support.
They were doing the best job for my use cases and my problems.
When I had a problem during the pricing payment, the customer support handled it very well.
There is no direct scalability option.
If I rate scalability from one to ten, I would probably give it a six.
When you have an error, it is very hard to do error handling and debugging.
Make's scalability is very good, and if the pricing were lower, I could scale a lot more.
Whenever a new task comes to mind, I think about automating it with Make, which is good.
Reporting capabilities can be improved more, and community support should be increased.
For more mature environments, the integration to live systems is lacking, which affects its applicability.
The decision map could be improved to allow more than three options at a decision point.
There should be clarity about whether the data is secure while passing through these automations or integrations created within Make.
I would love to have more detailed logs, step-by-step error tracing, and better visualization of failed executions, as I think it would improve the user experience significantly.
The lagging problem needs to be solved.
Bizagi's pricing is very aggressive, and it was one of the reasons we chose it.
Licensing was affordable.
I found a solution that allows me to use Make almost for free, just using the Docker on-premises.
It's cost-effective and it's pocket-friendly.
It is open source.
The user interface is very good, making it easy for business people to understand.
Bizagi has rich functionalities; compared to other BPMN tools, it has more features.
Make has positively impacted my organization by enabling us to solve use cases for hundreds of clients across hundreds of different platforms, providing the customization capabilities to automate accounting and invoicing processes that save dozens of man-hours a month, and allowing us to build custom churn, retention, and engagement costs that have driven a 30% reduction in churn.
Instead of spending several days implementing and testing API integrations inside our FastAPI back end, I was able to build the workflows in a few hours using Make.
The task that I would complete in a span of one day is completed in a matter of minutes by using Make.
| Product | Mindshare (%) |
|---|---|
| Make | 1.5% |
| Bizagi | 3.7% |
| Other | 94.8% |
| Company Size | Count |
|---|---|
| Small Business | 42 |
| Midsize Enterprise | 16 |
| Large Enterprise | 36 |
| Company Size | Count |
|---|---|
| Small Business | 14 |
| Midsize Enterprise | 1 |
| Large Enterprise | 6 |
Bizagi is known for its compatibility with Visual Studio and .NET, offering flexibility and intuitive use. With strong process management capabilities, it supports BPMN 2.0, facilitating rapid deployment and modification, making it ideal for small to medium enterprises.
Bizagi provides strong simulation and automation features while ensuring agile development and integration. Users depend on its user-friendly interface and document generation capability, benefiting from its orchestration functionalities. Despite its advantages, users seek better external system integration, enhanced cloud support, and improved documentation, noting occasional performance issues with large processes. There is a keen interest in a flexible licensing model, more robust simulation features, improved reporting, automation, and machine learning capabilities.
What are Bizagi's key features?Organizations in sectors such as HR, IT, and finance employ Bizagi for process automation and modeling. It is widely used in educational environments and consulting firms focused on business transformation and process optimization. The platform supports process mapping and visualization and integrates with existing systems to improve operational efficiency.
Make is a robust automation platform that streamlines workflows, connecting apps to enhance productivity. Tailored for tech-savvy users, it offers dynamic automation solutions that optimize processes and facilitate seamless integration of disparate systems.
At its core, Make empowers businesses to automate tasks through an intuitive builder with drag-and-drop capabilities. Ideal for professionals who need to integrate systems efficiently, it supports a wide range of applications, aiding in the creation of complex workflows without the need for extensive coding. Users value its adaptability, making it a popular choice for enhancing operational efficiency.
What features does Make offer?In industries like retail and technology, Make has become essential for automating inventory management, order processing, and customer relationship tasks. Companies leverage its capacity to connect multiple databases, CRM systems, and sales platforms, driving growth and operational excellence.
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