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Bitrix24 vs WORKetc comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in CRM
34th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
Project Management Software (27th), Enterprise Social Software (22nd)
WORKetc
Ranking in CRM
54th
Average Rating
8.6
Reviews Sentiment
7.5
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the CRM category, the mindshare of Bitrix24 is 0.8%, down from 2.0% compared to the previous year. The mindshare of WORKetc is 0.6%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Bitrix240.8%
WORKetc0.6%
Other98.6%
CRM
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
Founder at Elxae Hub
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
it_user633570 - PeerSpot reviewer
Executive Manager at a construction company
The project and task management features are valuable.
Project and task management Finance and bill management CRM We use it as a team management tool and online service for billing and finance management, and contact management as well. We are waiting for a new UI design, and also I think that not having a mobile version is a weakness. I think I…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is user-friendly."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"We use many of this solution's features for communication and for process automation, and it offers more functionality than a regular CRM."
"Initially, Bitrix24 improved the way we operate because we were not previously using a CRM. Before Bitrix24, we tracked everything through Outlook. Now, we have a tool that will automatically put out reports for us."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
"Offers, a free version."
"Collaboration and CRM are the most valuable features of Bitrix24."
"What I like about this solution is that it is easy to use and very stable."
"Creating a streamlined process from sales through to completion of projects has made an immense difference to our operations."
"WORKetc is a great tool; complex and useful; maybe even too complex with a lot of customized options."
"It is deceptively simple but remarkably powerful."
 

Cons

"The solution's open channel and contact center could be improved."
"Bitrix24’s interface needs to be improved."
"There are some bugs in the mobile system."
"We need full ERP integration to take all our processes in one platform."
"We didn't have the ability to customize the solution."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"The solution’s performance could be made faster."
"We are waiting for a new UI design, and also I think that not having a mobile version is a weakness."
"It just feels that the current UI is a bit old school."
"The UI needs to move forward to a refreshed version but this is in the works."
 

Pricing and Cost Advice

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"The solution's pricing is quite average and not expensive."
"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"Licenses are cheap compared to other solutions."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"We were using the free version which was really limited in terms of functionality."
"The product's pricing is okay for me. It is not expensive."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
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Top Industries

By visitors reading reviews
Construction Company
17%
Comms Service Provider
13%
Manufacturing Company
9%
Computer Software Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise2
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What advice do you have for others considering Bitrix24?
I would recommend Bitrix24 to others. Although we are moving to another solution, Bitrix24 offers impressive capabilities we haven’t utilized fully. I'd rate the solution eight out of ten.
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Comparisons

 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
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Find out what your peers are saying about Bitrix24 vs. WORKetc and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.