

Sales Creatio and Bitrix24 are active competitors in the CRM and business process management space. Sales Creatio outshines in customer satisfaction, although Bitrix24 presents a wide array of features which some users find more cost-effective.
Features: Sales Creatio provides process automation, advanced CRM capabilities, and a no-code platform. Bitrix24 includes project management, collaboration functions, and comprehensive CRM and data management tools. Its integrated suite is ideal for businesses seeking a multifaceted solution.
Room for Improvement: Sales Creatio could enhance its user interface, expand third-party integrations, and reduce the initial learning curve. Bitrix24 may improve customer service response times, refine user customization settings, and provide better mobile app functionalities.
Ease of Deployment and Customer Service: Sales Creatio offers a reliable deployment model with strong customer service, ensuring a straightforward onboarding process. Bitrix24's deployment is flexible, yet it occasionally encounters difficulties with customer service responsiveness, which can impact user experience.
Pricing and ROI: Sales Creatio necessitates a higher initial investment but is often seen as offering a significant ROI due to its targeted features and operational effectiveness. Bitrix24 presents an affordable starting point with lower setup costs, appealing to smaller companies or those with restricted budgets. Its extensive suite of features delivers satisfactory ROI despite differing pricing strategies.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
The company is oriented in its support policy as Microsoft is, but I think Creatio is not as big or mature as Microsoft, and the support is not very good for me.
If I want to make accessibility much more, I can create my own data center and own clusters with the non-functional requirements that I need.
I do not recommend it for telecom operations or production operations, but for office operations, it is not critical.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
It is a solution aimed at middle and big companies since the minimal price for a license is $10,000 plus some costs for integration.
The marketplace is complicated for customers and primarily benefits partners.
If I need deep customization, I can use C# code to create modules and connect to Creatio for much more customization.
Sales Creatio's modules are easier to use with drag and drop functionality and configuration options.
| Product | Mindshare (%) |
|---|---|
| Sales Creatio | 1.0% |
| Bitrix24 | 0.8% |
| Other | 98.2% |


| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 1 |
Bitrix24 is a highly customizable platform offering tools for CRM, project management, and team collaboration. Its features are tailored for organizations seeking stable solutions with integration capabilities. Despite challenges, it remains a popular choice for managing enterprise-wide tasks.
Bitrix24 provides an array of functionalities designed to streamline business operations. It includes project management, CRM integration, and collaboration tools. Users appreciate its capabilities in data entry, automation, and pipeline views, along with third-party integrations. While it excels in team collaboration and office automation, there are some aspects like marketing automation and financial workflows that could be improved. Users find challenges with integration capabilities, especially with ERP systems, and experience performance issues and bugs in mobile systems. There is a need for better support services, and extracting data can be problematic.
What are the key features of Bitrix24?Bitrix24 finds its application in sectors like sales, marketing, and customer service. Organizations utilize it to manage deals, leads, and CRM activities, with added capabilities for project management and internal communication. It serves sectors needing finance management, client proposals, and enterprise-wide task tracking.
Sales Creatio is a configurable platform offering low-code customization and integration capabilities. Key features include quick implementation and hosting flexibility. It's suitable for team collaboration in medium to large enterprises managing sales processes with ease.
Sales Creatio delivers a seamless experience for B2B sales, supporting users in managing sales cycles such as lead qualification and contract finalization. It provides advanced analytics and automation tools with a drag-and-drop interface, requiring no deep programming expertise. Users benefit from robust integration capabilities and GDPR compliance. It is capable of hosting both on-premises and in the cloud, offering customization for manufacturing and production sectors. However, there are areas for improvement, particularly in customization, calendar functionality, and marketing documentation. The mobile app, field service features, and API development warrant enhancements, while pricing could be a concern for smaller companies.
What are the key features of Sales Creatio?Sales Creatio is implemented in industries such as manufacturing and distribution, where it manages end-to-end sales processes and enhances team oversight through insightful dashboards and reports. It aids in lead generation and supports client solutions with ticket systems, primarily benefiting medium to large enterprises by focusing on customization and BPMN capabilities for manufacturing and production.
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