Sales Creatio and Bitrix24 are active competitors in the CRM and business process management space. Sales Creatio outshines in customer satisfaction, although Bitrix24 presents a wide array of features which some users find more cost-effective.
Features: Sales Creatio provides process automation, advanced CRM capabilities, and a no-code platform. Bitrix24 includes project management, collaboration functions, and comprehensive CRM and data management tools. Its integrated suite is ideal for businesses seeking a multifaceted solution.
Room for Improvement: Sales Creatio could enhance its user interface, expand third-party integrations, and reduce the initial learning curve. Bitrix24 may improve customer service response times, refine user customization settings, and provide better mobile app functionalities.
Ease of Deployment and Customer Service: Sales Creatio offers a reliable deployment model with strong customer service, ensuring a straightforward onboarding process. Bitrix24's deployment is flexible, yet it occasionally encounters difficulties with customer service responsiveness, which can impact user experience.
Pricing and ROI: Sales Creatio necessitates a higher initial investment but is often seen as offering a significant ROI due to its targeted features and operational effectiveness. Bitrix24 presents an affordable starting point with lower setup costs, appealing to smaller companies or those with restricted budgets. Its extensive suite of features delivers satisfactory ROI despite differing pricing strategies.
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
Sales Creatio's modules are easier to use with drag and drop functionality and configuration options.
| Product | Market Share (%) |
|---|---|
| Sales Creatio | 0.9% |
| Bitrix24 | 1.3% |
| Other | 97.8% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 1 |
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales
Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.
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