Bitrix24 vs Sales Creatio comparison

Bitrix24 and Creatio are both solutions in the CRM category. Bitrix24 is ranked #16 with an average rating of 7.8, while Creatio is ranked #22 with an average rating of 9.0. Bitrix24 holds a 2.1% mindshare in CRM, compared to Creatio’s 0.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Bitrix24

Read 20 Bitrix24 reviews

815 Views
641 Comparison Views

90% willing to recommend

Sales Creatio

Read 8 Sales Creatio reviews

364 Views
269 Comparison Views

100% willing to recommend

Bitrix24

Sales Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sales Creatio and Bitrix24 are active competitors in the CRM and business process management space. Sales Creatio outshines in customer satisfaction, although Bitrix24 presents a wide array of features which some users find more cost-effective.

Features: Sales Creatio provides process automation, advanced CRM capabilities, and a no-code platform. Bitrix24 includes project management, collaboration functions, and comprehensive CRM and data management tools. Its integrated suite is ideal for businesses seeking a multifaceted solution.

Room for Improvement: Sales Creatio could enhance its user interface, expand third-party integrations, and reduce the initial learning curve. Bitrix24 may improve customer service response times, refine user customization settings, and provide better mobile app functionalities.

Ease of Deployment and Customer Service: Sales Creatio offers a reliable deployment model with strong customer service, ensuring a straightforward onboarding process. Bitrix24's deployment is flexible, yet it occasionally encounters difficulties with customer service responsiveness, which can impact user experience.

Pricing and ROI: Sales Creatio necessitates a higher initial investment but is often seen as offering a significant ROI due to its targeted features and operational effectiveness. Bitrix24 presents an affordable starting point with lower setup costs, appealing to smaller companies or those with restricted budgets. Its extensive suite of features delivers satisfactory ROI despite differing pricing strategies.

To learn more, read our detailed Bitrix24 vs. Sales Creatio Report (Updated: April 2025).

Buyer's Guide

Bitrix24 vs. Sales Creatio

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Bitrix24

Ranking in CRM

16th

Average Rating

7.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Project Management Software (15th), Enterprise Social Software (8th)

Sales Creatio

Ranking in CRM

22nd

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Sales Force Automation (8th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Bitrix24 is 2.1%, up from 2.1% compared to the previous year. The mindshare of Sales Creatio is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Abasiakama Bassey

Founder at Elxae Hub

A project management tool that offers great scalability and stability

The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.

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HaroldBusby

Senior Sales Manager at Sales Informatics

Offers agility and how quickly it can be modified to meet the workflows of any organization

The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved. Only half of the mobile app uses the new architecture, and I believe their roadmap is to fully update it so there's a consistent user interface throughout the mobile app. Some of it uses the older Creatio technology, some of it's newer, and I think they're aiming to have it fully updated sometime in the second quarter. That will be a big jump. It supports the remote sales team, but it could be a lot better. Creatio needs to move the mobile app update higher on its priority list. We can see a difference when we look at other mobile CRM solutions out there – Creatio's mobile app isn't as fresh as other parts of the application. The other area I'd like to see Creatio improve – is the development of a robust field service application or enhancement to their existing Service Creatio module. It should be a separate product called Creatio Field Service. Field service is important because it addresses the large number of workers out there who aren't desk-bound, and that really corresponds with the mobile app improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a very easy-to-use product."

"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."

"Offers, a free version."

"The data interpretation feature in Bitrix24 is good."

"The technical support was intuitive and had good documentation."

"Bitrix24's workflow is better than that of others. The user interface is also good."

"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."

"Bitrix24 is a user-friendly solution that is easy to use."

More Bitrix24 pros

"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."

"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."

"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

"I like Creatio's workflows, automation, and no-code features that we can update as we wish."

"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

"Intuitive, low-code CRM platform that's easy to integrate and use."

"There's not a single CRM out there that is quite as flexible as Creatio CRM."

Cons

"There are some bugs in the mobile system."

"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

"We didn't have the ability to customize the solution."

"The solution’s performance could be made faster."

"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."

"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."

"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."

"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."

More Bitrix24 cons

"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."

"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."

"There is still some room for improvement in the overall look and feel of the software."

"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."

"Sales Creatio should include better customizations."

"Creatio's mobile app could be more intuitive."

"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."

Pricing and Cost Advice

"We were using the free version which was really limited in terms of functionality."

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."

"The cost is $2,500, which will be spread out over 18 to 24 months."

"Bitrix24 used to be cheaper, but now it's getting expensive."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."

"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."

"Price-wise, it is a very cheap solution."

"The product's pricing is okay for me. It is not expensive."

More Bitrix24 pricing and cost advice

"Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."

"Creatio's most basic plan, which has Growth, Enterprise, and Ultimate, I use the Enterprise version. It's a fully-featured CRM that includes sales, marketing, and service, along with the studio product."

"Pricing for this solution is more affordable than Salesforce, and the costs are upfront."

"Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."

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Top Industries

By visitors reading reviews

Computer Software Company

21%

Comms Service Provider

11%

Government

Retailer

Manufacturing Company

22%

Computer Software Company

18%

Comms Service Provider

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Bitrix24?

We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.

See all answers

What is your experience regarding pricing and costs for Bitrix24?

The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.

See all answers

What needs improvement with Bitrix24?

We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.

See all answers

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. O...

See all answers

What needs improvement with Sales Creatio?

See all answers

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Product Reports

Buyer's Guide

Bitrix24

May 2025

Download Bitrix24 product report

Buyer's Guide

Sales Creatio

April 2025

Download Sales Creatio product report

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Creatio

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Buyer's Guide

Bitrix24 vs. Sales Creatio

April 2025

Free Report: Bitrix24 vs. Sales Creatio

Find out what your peers are saying about Bitrix24 vs. Sales Creatio and other solutions. Updated: April 2025.

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