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BigPanda vs LastPass comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
BigPanda enhances operational efficiency by centralizing functions, reducing resources needed, and outperforming Netcool with advanced features.
Sentiment score
5.5
Users experienced positive ROI with LastPass by increasing productivity, reducing support calls, and improving security through streamlined password management.
BigPanda saves time with its advanced features and manages large environments while requiring fewer resources compared to our previous tool, Netcool.
BigPanda offers significant time-saving, cost-saving, and resource-saving benefits.
 

Customer Service

Sentiment score
6.7
BigPanda's customer support is mostly praised for responsiveness and problem-solving, though some mention occasional delays and contact issues.
Sentiment score
5.0
LastPass customer service is mixed, with positive comments on quick help, but issues with contact difficulty and email support.
Their collaboration was good, and I would rate them nine out of ten.
For technical support, we have only had to address password resets and alert mismatching.
They are generally fast with their responses, although there might be some delays when escalating to the next level.
 

Scalability Issues

Sentiment score
7.0
BigPanda efficiently processes alerts, adapts to platforms, supports collaboration, and is scalable despite minor peak-time challenges.
Sentiment score
6.2
LastPass efficiently manages passwords for businesses, integrates seamlessly with devices, and offers strong multi-user management despite minor performance dips.
We manage a large environment with over 50,000 servers and various monitoring tools like Dynatrace, New Relic, Splunk, Nagios, and Datadog.
It handles large volumes of alerts without limitations.
BigPanda facilitates better collaboration between IT teams by providing a shared view of incidents and requests.
 

Stability Issues

Sentiment score
7.3
BigPanda is stable and reliable, with occasional drops, but teams confidently manage alerts and performance impacts under heavy traffic.
Sentiment score
6.6
Users praise LastPass for its reliability, security features, cross-platform performance, and efficient autofill, despite occasional minor glitches.
I would rate the availability of BigPanda at nine because it's almost 99.99% available.
However, when handling critical traffic, the BigPanda site can slow down, which we manage with a load balancer.
BigPanda is now stable.
 

Room For Improvement

Users seek better analytics, usability, integration, and enhanced features to improve BigPanda's performance, cost-effectiveness, and AI capabilities.
Users criticized LastPass for slow performance, sync issues, security concerns, poor customer service, and an outdated design.
A 'deep dive' analysis feature would be appreciated to give detailed insights such as CPU usage and disk space analysis.
It would be beneficial if BigPanda leveraged AI to solve critical issues related to editing and sending alerts based on enrichment mapping files.
The planned maintenance feature in BigPanda needs enhancements due to its limited scheduling options.
 

Setup Cost

BigPanda offers cost-effective, flexible pricing options with potential discounts, appealing to high-growth companies seeking competitive event management tools.
<p>LastPass offers affordable plans for Teams and Enterprises, praised for security, user management, performance, and customer support.</p>
The pricing for BigPanda is reasonable compared to other event management tools, given its advantages.
 

Valuable Features

BigPanda enhances incident management with AI, integrations, and dashboards for efficient response, anomaly detection, and platform consolidation.
Users praise LastPass for its strong security, password management, autofill, cross-device sync, and business features like shared folders and admin controls.
BigPanda improves service reliability with instant resolution, increased uptime, and reduced mean time to resolution, thus enhancing service quality.
It can correlate multiple issues within a single device, create a single incident, and thus reduce noise and provide faster resolution.
Its automation has significantly improved incident response times, reducing the process to within one minute.
 

Categories and Ranking

BigPanda
Ranking in AIOps
18th
Average Rating
7.4
Reviews Sentiment
6.8
Number of Reviews
16
Ranking in other categories
IT Infrastructure Monitoring (51st), IT Alerting and Incident Management (12th)
LastPass
Ranking in AIOps
28th
Average Rating
7.4
Reviews Sentiment
6.3
Number of Reviews
12
Ranking in other categories
Single Sign-On (SSO) (21st), Enterprise Password Managers (17th)
 

Mindshare comparison

As of May 2025, in the AIOps category, the mindshare of BigPanda is 3.1%, up from 2.4% compared to the previous year. The mindshare of LastPass is 0.2%. It is calculated based on PeerSpot user engagement data.
AIOps
 

Featured Reviews

Ankit-Mathur - PeerSpot reviewer
Offers comprehensive alert monitoring and a user-friendly interface but requires manual validation to provide accurate alerts
For new users, I would advise using BigPanda for its comprehensive alert monitoring and integration with ServiceNow. Its mapping capabilities and user-friendly interface make it valuable for incident analysis and prioritization. As users become more familiar with the tool, its full potential will become apparent, enhancing efficiency and effectiveness over time. It is easy for someone to learn to use BigPanda for the first time. We start with basic examples that everyone can understand, then provide verbal introductions followed by hands-on training over two weeks. We encourage making mistakes and asking questions to ensure understanding. It depends on the trainer's approach, but with proper guidance, anyone can learn effectively. Overall, I would rate BigPanda as a five out of ten. For it to be a perfect ten, it would need to consistently provide accurate alerts without requiring manual validation. This means it should effectively suppress similar incidents, eliminating the need for constant monitoring. Once it reaches this level of reliability, BigPanda would be exceptional.
MK
Straightforward to set up, good support, intuitive to use, and offers good value for the cost
The most valuable feature is being able to use a single master password to access all of your other passwords. One feature that is really important to us is the ability to create secure notes. In our scenario, these are notes such as how to get some of our devices on the network. They are processes and procedures that we don't want anybody else to see, especially within the IT department. It's a small department and we have very many processes that we use, but not on a daily basis, so we aren't going to remember them. By using LastPass and secure notes, we can go back to those notes in a secure fashion and remind ourselves how to do certain things. For instance, how to create a test database for accounting, which is something that we do once a year. We don't want that to be out in a non-secure fashion, where somebody in the public can see it.
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Top Industries

By visitors reading reviews
Financial Services Firm
23%
Computer Software Company
19%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
15%
Financial Services Firm
11%
University
8%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about BigPanda?
One of the most valuable features of BigPanda is its user-friendly interface.
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Comparisons

 

Also Known As

No data available
LastPass Business, LastPass Enterprise, Lastpasss
 

Overview

 

Sample Customers

Nagios, ServiceNow, ITSM, NOC, CMDB Evolved, RemedyIncident Management Process
Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
Find out what your peers are saying about BigPanda vs. LastPass and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.