BigFix and Symantec Endpoint Security Complete compete in the endpoint security category. Symantec Endpoint Security Complete seems to have an upper hand due to its comprehensive features, despite being more resource-intensive and complex.
Features: BigFix is known for its powerful patch management, software distribution capabilities, and robustness in handling large-scale deployments. Symantec Endpoint Security Complete offers advanced threat protection, an integrated security suite, and a wider range of security features.
Room for Improvement: BigFix needs a more intuitive interface, better integration with other tools, and enhanced user experience. Symantec Endpoint Security Complete should address high resource consumption, occasional complexity in configuration, and streamline performance.
Ease of Deployment and Customer Service: BigFix is recognized for straightforward deployment and effective customer service. Symantec Endpoint Security Complete offers comprehensive guides and support but is seen as more complex to deploy due to its broader feature set.
Pricing and ROI: BigFix is considered cost-effective with good ROI and transparent pricing. Symantec Endpoint Security Complete, though more expensive, delivers high value for its extensive features, justifying the premium for its advanced capabilities.
On a scale from one to ten, with ten being the highest quality, enterprise support provides timely responses, typically within four to eight hours.
Technical support from HCL is satisfactory unless there are customization requirements.
I don't know the current situation with Broadcom, however, it was good when I was involved.
BigFix requires some minimum configuration requirements.
Mac OS upgrades would break them before new versions were available.
In addition to reporting improvements, there should be a feature for application control to allow or disallow certain applications from being executed on endpoints.
Building a management console is quick and simple, taking only one to two hours for setup.
BigFix requires some minimum configuration requirements.
The mobile device management was not unified with the other endpoint management, creating structural issues.
They could improve the user interface.
The pricing is pretty good and now follows a subscription model similar to SolarWinds, making it easier for customers to subscribe and unsubscribe.
BigFix supports something known as Patch Policies, which allows users to define that whenever critical patches are released, they should get evaluated against machines and automatically deploy them.
I use this mainly to capture inventory for IBM products, and as BigFix was part of IBM, it gets easily integrated with IBM solutions.
The BigFix features that have proven most effective include inventory, software delivery, software distribution, software catalog, and both software and hardware management.
I have both the antivirus and EDR features constantly, allowing my team's customers to conduct detailed analyses of where attacks have occurred or if any malicious files are present, which devices or files have been targeted.
Fortinet Endpoint Protection provides more features compared to other solutions.
| Product | Market Share (%) |
|---|---|
| Symantec Endpoint Security Complete | 0.7% |
| BigFix | 1.1% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 12 |
| Large Enterprise | 66 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 5 |
| Large Enterprise | 6 |
HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.
HCL BigFix Benefits
Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:
BigFix Features
Reviews from Real Users
HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.
Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”
Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”
Symantec Endpoint Security (SES) Complete delivers comprehensive protection for all your traditional and mobile devices across the entire attack chain. Symantec endpoint innovations include behavioral isolation, Active Directory security, and Threat Hunter technologies to protect your endpoints against sophisticated threats and targeted attacks. For higher return-on-investment and lower total cost of ownership, this single-agent solution supports on-premises, hybrid, and cloud-based deployments.
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