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BigFix vs Symantec Endpoint Security Complete comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BigFix
Ranking in Endpoint Protection Platform (EPP)
26th
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
97
Ranking in other categories
Configuration Management (6th), Patch Management (3rd), Unified Endpoint Management (UEM) (4th)
Symantec Endpoint Security ...
Ranking in Endpoint Protection Platform (EPP)
35th
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
17
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BigFix is 1.2%, up from 0.8% compared to the previous year. The mindshare of Symantec Endpoint Security Complete is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP)
 

Featured Reviews

Bella Yakoby - PeerSpot reviewer
Offers third-party patching feature, good scalability, and enhance endpoint management capabilities
From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.
Livin Sunil - PeerSpot reviewer
Provides comprehensive protection with a need for a more intuitive interface
Security Complete comes with antivirus plus EDR, which is a convergence of antivirus and EDR. I have both the antivirus and EDR features constantly, allowing my team's customers to conduct detailed analyses of where attacks have occurred or if any malicious files are present, which devices or files have been targeted. It provides a greater level of view, making it easy for my team to mitigate those particular attacks.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Desktop patching is the most valuable feature, because with servers, we have complete control over them, and we can simply push patches to the servers."
"Patch management, because it very much improved the patch compliance and has the capability to manage Windows and non-Windows clients."
"The most valuable aspect of BigFix is its ability to patch desktops. While we have complete control over servers and can easily push patches to them, desktops pose a greater risk for leaks and vulnerabilities if patches are not installed in a timely manner. By using BigFix, we have significantly improved our ability to patch desktops, whether they are laptops, desktops, or other mobile devices used by end-users."
"From a security standpoint, it allows us to make sure that we're not leaving ourselves vulnerable to exploits and things like that. That's the biggest advantage that we see to the product from a security standpoint."
"The solution is unbelievably scalable."
"It allows for visibility into the OT, the industrial environments, that didn't exist before which is a big piece and has benefited my organization. Second, the speed at which people can patch is night and day versus SCCM scan or another similar solution."
"I think BigFix is a very good solution, and I rate it ten out of ten."
"The most valuable features of the solution are Windows patching and the hardware and software inventory."
"Endpoint security platform that provides protection for Active Directory environments, file servers, etc., and offers excellent technical support."
"It protects emails and messages shared between users."
"In reference to zero-day attacks, we immediately get signatures from the Symantec site. That is good."
"One of the most valuable features includes elements such as host libraries."
"The tool's performance is good. It provides efficient updates quickly, even before threats are encountered in our environment. We've been using this solution for the last fifteen years and have found it very good. It helps to prevent ransomware attacks. We are already using its antivirus and firewall solutions. It has asset management and XDR features."
"I like that Symantec can update directories."
"It is a very reliable product."
"The SONAR feature is valuable as it offers real-time protection and threat rejection."
 

Cons

"I'm looking for them to make big web UI improvements."
"Relay selection and availability needs improvement as an incorrect relay selected can cause network chokes."
"The deployment has room for improvement and can be more streamlined."
"The solution’s pricing could be improved."
"The BigFix Inventory could have an increased scope regarding the tools that can be detected. It does not cover all the possible software installed in Asset."
"We're a partner, so we deliver technical support to customers. When we need to talk to the product support, traditionally, with the product over the last five years, I would not say support has been supportive. I hope that changes."
"I would like to see more integration with external data."
"While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them."
"An area for improvement in Symantec Endpoint Security Complete is that it needs to be developed more because competitors have started providing EDR and XDR functionalities, but in the product, those are still missing. Another area for improvement in Symantec Endpoint Security Complete is that it needs to be lightweight. Currently, the product is very heavy when compared to other vendors. It takes up too much space on the hard drive and the memory."
"Installation and packaging for Symantec Endpoint Security Complete should be improved. Its console is also confusing, so that's another area for improvement."
"The overall support level for the solution could be increased."
"The solution should include automatic updates."
"Symantec could have better support for iOS and Android mobile devices."
"Symantec Endpoint Security Complete does not cover everything on the cloud. It does not cover the workstation emails. There are risks associated with it."
"Enhancements in malware analysis and behavior detection would be beneficial."
"Any traffic coming through should be recognized whether it is a legitimate URL or not."
 

Pricing and Cost Advice

"The license is subscription-based."
"The cost is slightly high."
"It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis."
"The price is reasonable, but our customers find it expensive."
"There's not much big cost. We only have to pay the agents' cost for the server, and for the systems."
"I can estimate the reduced cost of servers maintenance to approximatively $500,000."
"Compliance, inventory, and licensing are really pricey. They should lower the price. It discourages users from getting onboard."
"It might be about $23 a client."
"The product's pricing is dependent on partnership levels. The solution's price is competitive compared to other solutions."
"In terms of costs, Symantec Endpoint Security Complete has become costlier compared to how much it was in the past. The cost of the product is very high now. The customer needs to pay extra for additional features, but not for technical support. For example, if you need an email gateway or if you are looking for URL filtering, you have to pay extra, and that's where the costs for Symantec Endpoint Security Complete become higher."
"Symantec Endpoint Security Complete is not expensive."
"The pricing is good. It's good value for the money."
"It's cost-effective and well-suited for smaller to midrange companies."
"License renewal is not a straightforward process. I have a three-year subscription. It takes a long time to renew the license after three years. It is not proactive on that. The solution is expensive for the coverage that it does. I have to include other products to complement the protection that Symantec Endpoint Security Complete does not cover. We have to pay 18 euros. There are no additional support or maintenance costs."
"I'm recommending going with three-year licensing, rather than the yearly licensing option for this product."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Government
10%
Manufacturing Company
9%
Computer Software Company
9%
Computer Software Company
16%
Manufacturing Company
12%
Financial Services Firm
9%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BigFix?
The most valuable features of the solution are Windows patching and the hardware and software inventory.
What is your experience regarding pricing and costs for BigFix?
The pricing is competitive, but not the most competitive.
What needs improvement with BigFix?
While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them. The problem was related to the hardware co...
What do you like most about Symantec Endpoint Security Complete?
The solution prevents any damage from viruses and provides risk mitigation for virus threats.
What is your experience regarding pricing and costs for Symantec Endpoint Security Complete?
Symantec Endpoint Security Full/Complete license is not expensive and advise using the full feature.
What needs improvement with Symantec Endpoint Security Complete?
They could improve the user interface. Currently, everything is pretty good, however, when it comes to the Maniac and Protection, there could be enhancements.
 

Also Known As

Tivoli Endpoint Manager
No data available
 

Overview

 

Sample Customers

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
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Find out what your peers are saying about BigFix vs. Symantec Endpoint Security Complete and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.