

BeyondTrust Remote Support and StrongDM are tools in remote access management with StrongDM having an upper hand due to superior infrastructure management features.
Features: BeyondTrust Remote Support offers secure remote access, session recording, and compliance support. StrongDM provides dynamic access management, infrastructure visibility, and support for multi-cloud environments.
Ease of Deployment and Customer Service: BeyondTrust provides straightforward deployment and extensive customer support, aiding enterprises focusing on endpoint security. StrongDM offers seamless deployment with excellent scalability, ideal for complex infrastructures.
Pricing and ROI: BeyondTrust Remote Support has a competitive setup cost with strong ROI for security-focused businesses. StrongDM might have a higher initial cost but offers significant ROI through its advanced infrastructure management features.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
I measured 60 to 70% time and cost savings through workflow changes.
I can definitely say that it saved us time, and a lot of it. Probably months worth of time in engineering and IT support.
The onboarding of temporary privileged access accelerated significantly, allowing us to release consultants much faster than before, saving considerable money.
We need fewer employees now because StrongDM saves our time by eliminating manual work.
They are responsive to severity issues immediately.
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
BeyondTrust Remote Support's customer support has been very proactive and responsive.
They responded quickly to issues and were readily available for calls rather than waiting for email confirmations.
The technical support is responsive and knowledgeable.
They also have very good documentation, where they often ask us to refer to a particular document but can provide excellent on-call support.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
BeyondTrust Remote Support is highly scalable.
If a larger organization such as Microsoft or Dell adopted it, there would be more privileged accounts, showing the product's potential to grow if issues in maintenance and crashing are resolved.
StrongDM's scalability is impressive; it is highly available, and we never perceived any latency issues.
StrongDM has very large and good scalability, capable of providing a million data in a second, showcasing its great scalability.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
I have never seen any downtime.
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
The gateway sometimes crashes, and you are unable to retrieve passwords.
StrongDM is very stable; I cannot recall experiencing a glitch.
I rate the stability of the product five out of ten because crashes sometimes happen when we are working on it.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
StrongDM has limited MFA and passwordless options, relying heavily on time-based one-time passwords (OTP) or Duo, lacking support for true passwordless setups like biometrics or hardware YubiKeys, and it does not support per-session MFA.
It would be beneficial to have better control and alignment between frequent updates and improved communication regarding possible negative effects on existing customer bases.
It is difficult to find documentation or materials to review how it works, and there is less product material available in the market.
For a smaller customer, the cloud solution costs around $2300 per user per year.
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
The setup cost was free, with technical staff aiding our onboarding, requiring us only to cover the license fee.
It was mentioned that while the product is rapidly gaining features, it might become cost-prohibitive for wider usage.
My thoughts on the pricing of StrongDM is that it is expensive.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
One of the most powerful tools in StrongDM is audit logging.
Just-in-Time Access is the primary feature that works well and makes life easier for us here at LivePerson.
The best features for us are the centralized access control and the detailed audit logging, which allow us to provide temporary privileged access without managing VPNs ourselves.
| Product | Mindshare (%) |
|---|---|
| StrongDM | 2.4% |
| BeyondTrust Remote Support | 1.3% |
| Other | 96.3% |

| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 9 |
| Large Enterprise | 29 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 9 |
BeyondTrust Remote Support offers seamless device integration, easy-to-use interfaces, and flexibility across platforms. It is robust in security and allows remote administration, improving response times and reducing costs.
BeyondTrust Remote Support is a comprehensive tool for remote access, enabling IT teams to conduct remote troubleshooting and secure system management efficiently. With its ability to support multiple platforms, it enhances IT productivity by allowing technicians to address issues and maintain security standards effectively. Its enhanced collaboration tools also facilitate efficient team support.
What are the key features of BeyondTrust Remote Support?BeyondTrust Remote Support is widely implemented across industries to enable smooth IT support for employees. By offering remote troubleshooting, secure access control, and system management, it reduces the need for on-site visits. Features like remote session sharing and chat support empower technicians to effectively collaborate and ensure compliance within diverse network environments.
StrongDM streamlines secure, password-less access, reducing attack surfaces with its zero trust approach. It integrates smoothly with existing systems supporting IP whitelisting and excels in managing runtime features while offering comprehensive audit logging and seamless resource access.
StrongDM provides organizations with enhanced security through features like password rotation and efficient management of access to resources such as EC2 instances, Kubernetes clusters, and databases. Its integration capabilities are complemented by cost-effectiveness compared to competitors like CyberArk. Companies utilize StrongDM for controlling access in dynamic environments, benefiting from audit logging for detailed movement tracking. While users appreciate its efficiency, they also seek improvements in update control and better accompanying documentation. Some express the need for a cloud-native option to address diverse demands, as the current setup can be challenging without comprehensive materials. Flexibility and more traditional PAM features are in demand.
What are StrongDM's key features?In industries managing sensitive data or requiring regulated access, StrongDM is crucial for securing cloud private networks and managing user access to databases and hosts. DevOps teams benefit from its ability to protect connectivity to backend servers, ensuring identity and access management remains robust and adaptable for companies dealing with frequent changes or expansions.
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