No more typing reviews! Try our Samantha, our new voice AI agent.

BeyondTrust Remote Support vs StrongDM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.9
BeyondTrust Remote Support provides improved assistance, cost savings, and security, resulting in quick ROI and enhanced client satisfaction.
Sentiment score
5.1
StrongDM streamlines access management, enhancing efficiency and security, while reducing costs and manual tasks without specific savings measurement.
I have seen a return on investment because remote support saves over a thousand dollars over the year in speeding up tasks and reducing time depleted from end-users.
Technical Support Specialist at Johnson & Johnson
I have seen a return on investment, as customers are satisfied that they can be assisted remotely quickly and easily.
Data Engineer at Umicore
I measured 60 to 70% time and cost savings through workflow changes.
Software Engineer at Unilever Inc.
I can definitely say that it saved us time, and a lot of it. Probably months worth of time in engineering and IT support.
Director at LivePerson
The onboarding of temporary privileged access accelerated significantly, allowing us to release consultants much faster than before, saving considerable money.
Dev Ops Engineer And Solution Architect at Scania
We need fewer employees now because StrongDM saves our time by eliminating manual work.
Senior Analyst at Toll Holdings Limited
 

Customer Service

Sentiment score
8.4
BeyondTrust Remote Support delivers responsive 24/7 customer service with knowledgeable engineers, though regional coordination outside the EU needs improvement.
Sentiment score
6.6
StrongDM's customer support is praised for responsiveness and knowledge, with high ratings, helpful documentation, and eventual assistance.
They are responsive to severity issues immediately.
Senior Manager at Accenture
Initially, I could reach a technician by chat and receive immediate support, which is not possible today.
CEO at MICRODYN AG
BeyondTrust Remote Support's customer support has been very proactive and responsive.
Data Engineer at Umicore
They responded quickly to issues and were readily available for calls rather than waiting for email confirmations.
Dev Ops Engineer And Solution Architect at Scania
The technical support is responsive and knowledgeable.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
They also have very good documentation, where they often ask us to refer to a particular document but can provide excellent on-call support.
Senior Analyst at Toll Holdings Limited
 

Scalability Issues

Sentiment score
8.1
BeyondTrust Remote Support scales with organizational growth, with licenses for increased usage and solutions for large deployments.
Sentiment score
6.7
StrongDM efficiently scales with minimal latency, supports growing environments, and requires configurations for optimal performance in large settings.
BeyondTrust Remote Support is very scalable because I have not seen any limits.
Data Engineer at Umicore
BeyondTrust Remote Support is scalable because it can be used by any size of organization.
Software Engineer at Unilever Inc.
BeyondTrust Remote Support is highly scalable.
User Experience Designer at YASH Technologies
If a larger organization such as Microsoft or Dell adopted it, there would be more privileged accounts, showing the product's potential to grow if issues in maintenance and crashing are resolved.
Iam Engineer at a manufacturing company with 10,001+ employees
StrongDM's scalability is impressive; it is highly available, and we never perceived any latency issues.
Dev Ops Engineer And Solution Architect at Scania
StrongDM has very large and good scalability, capable of providing a million data in a second, showcasing its great scalability.
Senior Analyst at Toll Holdings Limited
 

Stability Issues

Sentiment score
8.7
BeyondTrust Remote Support is praised for its high reliability, performance, and stability, with minimal issues reported.
Sentiment score
8.0
StrongDM is stable, highly rated for performance, with minor gateway issues, providing reliable access management that aids operations.
BeyondTrust Remote Support is very stable, with no crashing and no downtime.
Software Engineer at Unilever Inc.
I have never seen any downtime.
Senior Information Technology Security Consultant at Mideast Data Systems
I would describe the reliability of BeyondTrust Remote Support during critical incidents or outages as stable, so it's very reliable and keeps on being stable.
Technical Support Specialist at Johnson & Johnson
The gateway sometimes crashes, and you are unable to retrieve passwords.
Iam Engineer at a manufacturing company with 10,001+ employees
StrongDM is very stable; I cannot recall experiencing a glitch.
Dev Ops Engineer And Solution Architect at Scania
I rate the stability of the product five out of ten because crashes sometimes happen when we are working on it.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
 

Room For Improvement

BeyondTrust Remote Support needs UI improvements, performance enhancements, cost reduction, better mobile management, integration, reporting, and regional support.
StrongDM needs improvements in setup, integrations, documentation, protocols, MFA options, automations, and enterprise access processes.
Customers based in India have to wait for support staff in the UK to start their shifts for assistance on non-urgent matters, even for severity one or two issues.
Senior Manager at Accenture
I see more potential for improvement on the administration side, like better transparency when a patch is installed.
CEO at MICRODYN AG
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function.
Technical Support Specialist at Johnson & Johnson
StrongDM has limited MFA and passwordless options, relying heavily on time-based one-time passwords (OTP) or Duo, lacking support for true passwordless setups like biometrics or hardware YubiKeys, and it does not support per-session MFA.
Senior Analyst at Toll Holdings Limited
It would be beneficial to have better control and alignment between frequent updates and improved communication regarding possible negative effects on existing customer bases.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
It is difficult to find documentation or materials to review how it works, and there is less product material available in the market.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
 

Setup Cost

Enterprise buyers find BeyondTrust Remote Support pricing mixed; cost-effective for large deployments, yet expensive for smaller organizations.
StrongDM offers robust cloud management and security with efficient setup, but some find its per-user pricing costly.
For a smaller customer, the cloud solution costs around $2300 per user per year.
CEO at MICRODYN AG
My experience with pricing, setup cost, and licensing for BeyondTrust Remote Support is that it's cost-effective.
Technical Support Specialist at Johnson & Johnson
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
Data Engineer at Umicore
The setup cost was free, with technical staff aiding our onboarding, requiring us only to cover the license fee.
Dev Ops Engineer And Solution Architect at Scania
It was mentioned that while the product is rapidly gaining features, it might become cost-prohibitive for wider usage.
Senior Data Engineer at a non-profit with 1,001-5,000 employees
My thoughts on the pricing of StrongDM is that it is expensive.
Director at LivePerson
 

Valuable Features

BeyondTrust Remote Support offers efficient, secure remote assistance with device flexibility, enhancing productivity and integration while saving time and costs.
StrongDM enhances security and efficiency with centralized access, automated management, and integrations, ensuring seamless, secure operations and compliance.
With tools like PRA, access can be granted without creating IDs directly on AD, providing access to privileged or target systems very efficiently.
Senior Manager at Accenture
The most valuable feature is sending an SMS to a mobile device for assistance, such as installing or configuring a mail client.
CEO at MICRODYN AG
BeyondTrust Remote Support has positively impacted my organization by enabling us to reduce travel expenses for our IT technician by at least 50%.
Data Engineer at Umicore
One of the most powerful tools in StrongDM is audit logging.
Senior Network Security Engineer at EMAK For Computer Manufacturing (ECM)
Just-in-Time Access is the primary feature that works well and makes life easier for us here at LivePerson.
Director at LivePerson
The best features for us are the centralized access control and the detailed audit logging, which allow us to provide temporary privileged access without managing VPNs ourselves.
Dev Ops Engineer And Solution Architect at Scania
 

Categories and Ranking

BeyondTrust Remote Support
Ranking in Privileged Access Management (PAM)
11th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
42
Ranking in other categories
Remote Access (7th)
StrongDM
Ranking in Privileged Access Management (PAM)
5th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
11
Ranking in other categories
Access Management (9th)
 

Mindshare comparison

As of August 2026, in the Privileged Access Management (PAM) category, the mindshare of BeyondTrust Remote Support is 1.3%, up from 1.2% compared to the previous year. The mindshare of StrongDM is 2.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
StrongDM2.4%
BeyondTrust Remote Support1.3%
Other96.3%
Privileged Access Management (PAM)
 

Featured Reviews

Christopher  Martin - PeerSpot reviewer
Technical Support Specialist at Johnson & Johnson
Secure remote access has transformed global support and simplified cross-platform collaboration
BeyondTrust Remote Support has good features that are not available in other apps, including rebooting without disconnection and the ALT + CTRL + deletion function. It's easier for data transfer, and multiple people can join a session easily. I think BeyondTrust Remote Support could be improved by being a bit more user-friendly in terms of connecting for a user. I would add that the zoom function allows us to zoom, but you can't particularly move around once you have zoomed in. Additionally, sometimes a remote connection cannot be established for unknown reasons, even if the host machine is clearly online. I have noticed that BeyondTrust ABS can sometimes be challenging to navigate, but it's no more challenging than other competitors.
MX
Dev Ops Engineer And Solution Architect at Scania
Centralized access has improved privileged control and now provides strong audit visibility
I believe StrongDM can improve its initial setup and onboarding experience for larger enterprise environments like Scania, where we have a lot of processes. Integrating different teams, access policies, and existing identity workflows requires substantial planning. Additionally, I think the dashboard customization and reporting could be more flexible for operational teams, though new teams find it manageable. Once the platform is fully integrated, it provides significant value. Apart from the onboarding experience, I would also mention that the templates for enterprise onboarding and policy setup could benefit from innovative thinking tailored to organizations managing large AWS and Kubernetes workloads. Enhanced customization in dashboards and reporting would further ease operations and provide better insights.
report
Use our free recommendation engine to learn which Privileged Access Management (PAM) solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
11%
Financial Services Firm
8%
Computer Software Company
8%
Construction Company
7%
Computer Software Company
12%
Financial Services Firm
12%
Manufacturing Company
9%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise9
Large Enterprise29
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise3
Large Enterprise9
 

Questions from the Community

What needs improvement with BeyondTrust Remote Support?
BeyondTrust Remote Support can be improved because they need to update their UI and they have slow performance metrics on low bandwidth. That is a significant issue and it is very expensive. Additi...
What advice do you have for others considering BeyondTrust Remote Support?
My advice for others looking into using BeyondTrust Remote Support is that if you need something to remotely support your clients, customers, and teams, it is the best tool you can get in the marke...
What is your experience regarding pricing and costs for BeyondTrust Remote Support?
My experience with BeyondTrust Remote Support regarding pricing, setup cost, and licensing is that pricing is high. Setup cost is also high, though setup cost is less than the pricing and the licen...
What is your experience regarding pricing and costs for StrongDM?
I cannot disclose the pricing details, but I find it competitive compared to other solutions.
What needs improvement with StrongDM?
StrongDM can be improved in many ways. For example, the access approval workflow could be faster. We face a challenge where we sometimes need temporary access to production but have to wait for an ...
What is your primary use case for StrongDM?
In our environment, we have managed Linux servers, cloud resources, and production systems, and we use StrongDM as a privileged access management solution. StrongDM authenticates users through the ...
 

Also Known As

Bomgar Remote Support
No data available
 

Overview

 

Sample Customers

InterContinental Hotels Group, Williams-Sonoma Inc., eBay, Carbonite, Computer Sciences Corporation
Information Not Available
Find out what your peers are saying about BeyondTrust Remote Support vs. StrongDM and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.