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BetterCloud vs OpenText Identity Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BetterCloud
Ranking in User Provisioning Software
14th
Average Rating
7.0
Reviews Sentiment
7.1
Number of Reviews
2
Ranking in other categories
Data Loss Prevention (DLP) (36th), SaaS Management Platforms (8th)
OpenText Identity Manager
Ranking in User Provisioning Software
12th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
Identity Management (IM) (26th), Identity Governance Administration (IGA) (9th)
 

Mindshare comparison

As of October 2026, in the User Provisioning Software category, the mindshare of BetterCloud is 1.5%, up from 0.6% compared to the previous year. The mindshare of OpenText Identity Manager is 3.3%, down from 4.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Provisioning Software Mindshare Distribution
ProductMindshare (%)
OpenText Identity Manager3.3%
BetterCloud1.5%
Other95.2%
User Provisioning Software
 

Featured Reviews

PaulHeard - PeerSpot reviewer
CIO at a consultancy with 201-500 employees
Experienced easy deployment and stable performance but user support needs improvement
The most valuable features are that BetterCloud had a much more sophisticated workflow management toolset than Google itself. It was easy to build onboarding and offboarding workflows, which could handle the desired complexity versus out-of-the-box Google. BetterCloud allowed us to reallocate storage so all files created by a departing member would get reallocated to the manager, thus retaining access. BetterCloud saved help desk time by automating processes, providing a reasonable return on investment. BetterCloud now offers SaaS platform tracking capabilities, a key, previously missing feature.
GA
IDM Consultant at GCA Consultoria de Informática Ltda
Highly flexible with many connectors, offers excellent scalability
The initial deployment of the environment typically takes about a day to a day and a half to install and configure all the servers. Integrating applications can vary, with easy and well-documented integrations taking around 40 hours, while more complex ones may take up to 80 hours or more. However, integration with applications can vary in complexity, depending on their documentation and APIs. We prioritize integrations based on customer needs, starting with HR systems and adapting to their specific requirements for user configuration. Typically, a deployment team consists of up to four people, depending on project size, with expertise in operating systems and integration. For ongoing management and maintenance, at most two people are required to monitor servers, and integrations, and address any issues that arise.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"You simply cannot use Google Apps without it, so it's a no brainer."
"BetterCloud saved help desk time by automating processes, providing a reasonable return on investment."
"The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by approval workflows."
"It's a very flexible tool, so you can synchronize multiple sources of data and you have multiple connections to various kinds of systems."
"I like the eDirectory feature."
"It has reduced time and resource costs due to automation of previously hand-managed tasks like provisioning, granting access, distribution and access to different enterprise connected applications."
"The identity vault, password syncing and self service Password Reset are valuable features, and NetIQ does a good job with password syncing among directories."
"The access request management has improved significantly in terms of its user interface. What sets it apart from competitors like SailPoint is that it's an event-based solution rather than schedule-based. That's a key differentiator."
"The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors."
"The main value lies in the simplicity of implementation, as well as its customized look and feel."
 

Cons

"Would love for it to be able to replace our SSO as well as provide connectivity and the same level of automation to our other SaaS products."
"The account support team was weak in engagement and communication, contributing to the decision to move to more comprehensive solutions."
"Be more honest about how poorly it runs on Windows servers. It is optimized for Linux."
"The vendor must provide an easier console for configuring things for smaller customers."
"The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
"Technical support is very good, but in my country the ecosystem of consultants is scarce."
"The UI for requesting and approving rights have been a little outdated, however, in the most recent version that has been addressed."
"Technical support is average. When it's come to complex issues, it takes longer than expected to solve."
"Scalability becomes an issue if the vision changes from the initial implementation. Not being flexible and having to rewrite quite a bit of code for even a simple added feature makes it difficult."
"We have another system that is using the SAML system, and we also integrate with Active Directory only. If NetIQ Identity Manager can integrate directly, we would not need to use the Active Directory directory."
 

Pricing and Cost Advice

Information not available
"It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."
"You just need to be aware that the more systems you connect, the more license fees you have to pay."
"I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."
"Micro Focus is flexible when it comes to price. The cost varies from customer to customer. There are no additional costs, though. Everything is included."
"The price of the solution is a bit high and could be reduced."
"The solution is quite affordable."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
17%
Financial Services Firm
10%
Manufacturing Company
10%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise6
 

Questions from the Community

What is your experience regarding pricing and costs for BetterCloud?
The real downside was it was a relatively expensive product, and ultimately we removed it as a cost-saving measure.
What needs improvement with BetterCloud?
BetterCloud's support for SaaS management was lacking initially, requiring development of a custom tool to handle some workflow automation. It was also relatively expensive. The account support tea...
What is your primary use case for BetterCloud?
We were using BetterCloud for onboarding and offboarding, particularly managing Google account setup and removal, because we wanted to retain information after people left, and not just have the ac...
Ask a question
Earn 20 points
 

Also Known As

No data available
Novell Identity Manager
 

Overview

 

Sample Customers

HelloFresh, Oscar Health, Square
Sheetz
Find out what your peers are saying about BetterCloud vs. OpenText Identity Manager and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.