BackupAssist vs NinjaOne comparison

BackupAssist and NinjaOne are both solutions in the MSP Backup category. BackupAssist is ranked #12, while NinjaOne is ranked #4 with an average rating of 7.7. BackupAssist holds a 1.0% mindshare in MB, compared to NinjaOne’s 12.7% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

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26 Comparison Views

100% willing to recommend

NinjaOne

Read 18 NinjaOne reviews

204 Views
126 Comparison Views

94% willing to recommend

BackupAssist

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 20, 2025

BackupAssist and NinjaOne are two products competing in the data protection and IT management sector. NinjaOne appears to have an advantage with its comprehensive feature set, despite BackupAssist's competitive pricing and supportive metrics.

Features:BackupAssist provides detailed backup and recovery options, specifically designed for SMBs to protect data across multiple platforms. It supports Exchange and SQL backup, can reliably backup to various media, and offers ease of recovery. NinjaOne offers an extensive array of IT management tools, including remote monitoring, patch management, and device management. It supports remote access, scripting, and is compatible with third-party tools, making it a versatile solution for broader IT needs.

Room for Improvement:BackupAssist could enhance its integration capabilities and expand its features for larger enterprises, improve its cloud service support, and provide more frequent updates. NinjaOne might improve its initial remote connection setup, refine its patch management configurations, and expand its network device monitoring capabilities for a more comprehensive approach.

Ease of Deployment and Customer Service:BackupAssist is known for its straightforward deployment and dedicated technical backup support. NinjaOne offers an intuitive deployment model complemented by extensive customer service, supporting its various IT management tools.

Pricing and ROI:BackupAssist is cost-effective, offering a high return on investment within its backup-focused scope. NinjaOne, with its premium pricing, presents a significant ROI justified by its extensive IT management capabilities, often delivering value within the first six months for small businesses.

To learn more, read our detailed BackupAssist vs. NinjaOne Report (Updated: April 2025).

Buyer's Guide

BackupAssist vs. NinjaOne

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BackupAssist

Ranking in MSP Backup

12th

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Backup and Recovery (70th)

NinjaOne

Ranking in MSP Backup

4th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (11th), IT Service Management (ITSM) (6th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of May 2025, in the MSP Backup category, the mindshare of BackupAssist is 1.0%, down from 2.9% compared to the previous year. The mindshare of NinjaOne is 12.7%, up from 8.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

MSP Backup

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

"I have found that the backups are usually very successful."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked."

"Good at managing updates and for remote support."

"NinjaOne is a great product. It is working and it is always developing."

"The tool's most valuable feature is third-party application updates."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

"The best feature of NinjaOne is the SLA system. Every IT person can check their performance, how long it takes to resolve an issue, and how many SLAs are breached."

More NinjaOne pros

Cons

"It stopped doing my backups after I did the last update on it."

"In the future I would like to see more support for Linux."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"Lacks sufficient integrations with other PSAs."

"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"The solution could improve by optimizing the internet connection being used."

"The ticketing system in NinjaOne is not the best."

"NinjaOne's pricing and user interface needs improvement."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The NinjaOne distribution server is highly dependent on an active directory."

More NinjaOne cons

Pricing and Cost Advice

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"The product pricing here in Zimbabwe is good, I cannot complain."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"NinjaRMM uses a subscription model."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"We got a pretty good deal. It was fairly affordable."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"The product's pricing depends on the number of PCs or devices."

"Its pricing is great."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

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What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

See all answers

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

See all answers

Comparisons

Veeam Data Platform vs BackupAssist

Compared 61% of the time

Acronis Cyber Protect vs BackupAssist

Compared 39% of the time

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N-able N-central vs NinjaOne

Compared 10% of the time

Atera vs NinjaOne

Compared 9% of the time

Microsoft Configuration Manager vs NinjaOne

Compared 7% of the time

Microsoft Intune vs NinjaOne

Compared 6% of the time

Tanium XEM vs NinjaOne

Compared 5% of the time

More NinjaOne Competitors

Product Reports

Buyer's Guide

BackupAssist

April 2025

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Buyer's Guide

NinjaOne

April 2025

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Overview

BackupAssist is a comprehensive backup and recovery software designed for small and medium-sized businesses. It offers a wide range of features to ensure data protection and minimize downtime in case of system failures or disasters. With BackupAssist, users can easily create and manage backups for their critical data, applications, and systems.

One of the key features of BackupAssist is its support for multiple backup types, including full, incremental, and differential backups. This flexibility allows users to choose the backup strategy that best suits their needs and optimize storage space and backup time. Additionally, BackupAssist supports both local and remote backups, enabling users to store their backups on external drives, network shares, or cloud storage services.

BackupAssist also provides advanced features for application-specific backups, such as Microsoft Exchange, SQL Server, and Hyper-V. These features ensure that critical business applications are backed up correctly and can be quickly restored in case of data loss or system failures. Moreover, BackupAssist offers granular recovery options, allowing users to restore individual files, folders, or even specific application items.

To further enhance data protection, BackupAssist includes features like encryption, compression, and verification. Encryption ensures that backups are securely stored and can only be accessed by authorized users. Compression reduces the backup size, optimizing storage space and reducing backup time. Verification checks the integrity of backups, ensuring that they can be successfully restored when needed.

BackupAssist also offers a range of disaster recovery options, including bare-metal recovery and virtual machine backups. Bare-metal recovery allows users to restore their entire system to new or existing hardware, minimizing downtime in case of hardware failures or system crashes. Virtual machine backups enable users to protect their virtualized environments, ensuring business continuity in virtualized infrastructures.

BackupAssist

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

Status Pros, Mitchell and Company

Buyer's Guide

BackupAssist vs. NinjaOne

April 2025

Free Report: BackupAssist vs. NinjaOne

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