We compared BackupAssist and NinjaOne across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: BackupAssist is a flexible solution that offers local and cloud backups. It also provides frequent updates and strong ransomware protection. NinjaOne is highly regarded for its effective monitoring and management features, remote device management, and streamlined software deployments.
Room for Improvement: BackupAssist could enhance its innovation and support. NinjaOne could benefit from improved remote connectivity, enhanced reporting, and a more user-friendly ticketing system.
Service and Support: BackupAssist's customer service is commended for their expertise and the support provided during deployment. NinjaOne generally earned positive feedback for its customer service. Customers expressed satisfaction with issue resolution and comprehensive documentation. However, some reported slow responses from technical support.
Ease of Deployment: BackupAssist's setup process is straightforward and can be completed within a few days. NinjaOne's setup is generally uncomplicated. It may take a few minutes or a full day, depending on the situation.
Pricing: Users say BackupAssist is affordable compared to alternatives. They like having the option to buy additional features and find the support cost to be fair. NinjaOne offers negotiable pricing based on the number of devices, with discounted costs as the scale increases. However, some users perceive NinjaOne as costlier than alternatives.
ROI: BackupAssist users provided limited information about its ROI. To obtain accurate information, we recommend consulting user reviews or reaching out to the vendor’s sales team. NinjaOne delivers a return over time by improving productivity.
Comparison Results: BackupAssist is commended for its user-friendly interface, regular updates, and reliable performance. At the same time, users say BackupAssist should strive to continue innovating and improving to avoid stagnation. NinjaOne is praised for its ease of setup and valuable monitoring and management features. However, users say NinjaOne could do a better job optimizing internet connections and managing mobile devices.
"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."
"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."
"I have found that the backups are usually very successful."
"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."
"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."
"The most important aspect of this tool is the security it provides our company."
"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."
"The most relevant feature is the monitoring, which provides built-in tools for sending commands."
"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."
"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."
"It just works as advertised and serves the purpose for which we got it."
"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"In the future I would like to see more support for Linux."
"It stopped doing my backups after I did the last update on it."
"The solution needs a dashboard or some form of central control from which you can manage all backups."
"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."
"I wish that they integrated it with more antivirus solutions. Currently, they only push Defender, but it doesn't really have integration with SentinelOne. It also didn't integrate with Trend Micro, which we were using previously. I would also like to have more control from the mobile app. As of now, I am able to see some performance values, but I can't see, for example, disk activity or disk performance values. If they can improve their app a little bit, it would help greatly. They can also improve the tech interface. If I assign certain techs to a bunch of specific machines, they only get those alerts that they're assigned to."
"Lacks sufficient integrations with other PSAs."
"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."
"It can have more integrations with third-party providers, such as Deep Instinct. They do partner with certain antivirus or remote access tool partners, but they can increase their portfolio to have more choices."
"NinjaOne's reporting module is cumbersome."
"I would like to see more scripts for PowerShell commands."
"The NinjaOne distribution server is highly dependent on an active directory."
"I want NinjaOne to improve the reports."
BackupAssist is ranked 7th in MSP Backup with 5 reviews while NinjaOne is ranked 4th in MSP Backup with 14 reviews. BackupAssist is rated 8.8, while NinjaOne is rated 8.0. The top reviewer of BackupAssist writes "Provides ransomware protection, does good reporting, and is close to perfect for our use case". On the other hand, the top reviewer of NinjaOne writes "A tool that helps with a lot of configurations and creates automation processes that work perfectly". BackupAssist is most compared with Veeam Backup & Replication and Acronis Cyber Protect, whereas NinjaOne is most compared with Atera, N-able N-central, Microsoft Configuration Manager, LogMeIn Central and ConnectWise Automate.
See our list of best MSP Backup vendors.
We monitor all MSP Backup reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
