BackupAssist vs Iron Mountain Connect comparison

BackupAssist and Iron Mountain are both solutions in the Backup and Recovery category. BackupAssist is ranked #62, while Iron Mountain is ranked #59. BackupAssist holds a 0.8% mindshare in BRS, compared to Iron Mountain’s 0.8% mindshare. Additionally, 100% of BackupAssist users are willing to recommend the solution, compared to 100% of Iron Mountain users who would recommend it.

BackupAssist

Read 5 BackupAssist reviews

1,735 Views
1,683 Comparison Views

100% willing to recommend

Iron Mountain Connect

Read 2 Iron Mountain Connect reviews

1,601 Views
1,569 Comparison Views

100% willing to recommend

BackupAssist

Iron Mountain Connect

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Iron Mountain Connect and BackupAssist cater to different tech needs, each with distinct strengths. Users generally find the support and pricing of Iron Mountain Connect favorable, but BackupAssist impresses with its comprehensive features, making it a worthy investment.

Features: Iron Mountain Connect offers robust data protection, compliance management, and straightforward archiving capabilities. BackupAssist includes extensive backup options, cloud integration, and automated scheduling. While Iron Mountain Connect focuses on security and compliance, BackupAssist stands out with flexibility and user-friendliness.

Room for Improvement: Iron Mountain Connect could enhance its integration capabilities with other software, improve the granularity of its reporting, and expand user interface customization. BackupAssist should work on streamlining its setup process, enhance its user guides, and improve performance during heavy usage.

Ease of Deployment and Customer Service: Users report that Iron Mountain Connect's deployment is straightforward, supported by responsive customer service. BackupAssist, while feature-rich, has a more involved setup process but is aided by detailed customer support.

Pricing and ROI: Iron Mountain Connect is seen as cost-effective, with a favorable ROI due to its pricing model. BackupAssist, though perceived as more expensive, delivers high value with its comprehensive features and reliability.

To learn more, read our detailed BackupAssist vs. Iron Mountain Connect Report (Updated: April 2026).

Buyer's Guide

BackupAssist vs. Iron Mountain Connect

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BackupAssist

Ranking in Backup and Recovery

62nd

Average Rating

8.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

MSP Backup (13th)

Iron Mountain Connect

Ranking in Backup and Recovery

59th

Average Rating

8.6

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Backup and Recovery category, the mindshare of BackupAssist is 0.8%, up from 0.2% compared to the previous year. The mindshare of Iron Mountain Connect is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Mindshare Distribution
Product	Mindshare (%)
Iron Mountain Connect	0.8%
BackupAssist	0.8%
Other	98.4%

Backup and Recovery

Featured Reviews

RichardMukarakate

Director at Gemini Systems

Provides ransomware protection, does good reporting, and is close to perfect for our use case

The main challenge that I have had with it was no line of support, but I've anyway taken away the Linux machine that I was using. So, I don't need that anymore. I'm migrating my Exchange to the cloud. So, I probably will stop using the exchange backup side of it sometime next year, but the rest of the virtual machines that I have on-premises are very well covered by it. To be able to back up my online Exchange, I know there is a backup in the cloud, but I prefer to have something physical with something on my premises as well. It stopped doing my backups after I did the last update on it.

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Raj Bhaduri

Enterprise architect at Centrica

Good policies related to data

I primarily use it for various policies related to data, such as data retention, data deletion, and archiving policies. All policies can be set using this system The most valuable feature for me is the policy management capabilities. I would like to see more integration with different platforms,…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We managed to have good backups which were easy to recover, and easy backup of MS Exchange and SQL databases."

"I find BackupAssist very convenient to work on and I really like its user interface."

"Now that we are using the solution, we get notified online when our backups are done."

"I get my reports. It is generally very reliable. Unless there is a major change, it doesn't stop backing up. I've got my server room set up with everything connected to the same power, and I never have power issues or failures of backups because a sub-site has gone off."

"What you want is software that can be relied upon at the moment when a server goes down, you can backup simply and reliably, BackupAssist fulfilled this criterion."

"The most valuable features of BackupAssist are ease of use, configure is simple, and more importantly, ease of recovery. If you needed to do a complete system recovery or another recovery it is straightforward."

"I have found that the backups are usually very successful."

"We can configure the notifications themselves so that the right people get the notifications. This is very helpful. It allows key stakeholders to know if backups have happened and to remind each other to check the backups if something is not right."

More BackupAssist pros

"The most valuable feature for me is the policy management capabilities"

"The flexible ways you can get to the data and the options that it gives you for backing up your valuable data are what make its offsite storage so valuable."

Cons

"One issue I had with this program, was that I couldn't get it to back up my Linux virtual machines."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"It stopped doing my backups after I did the last update on it."

"Has a few problems working with snapshots time-outs and failed backups."

"Many solutions become stagnant over time. However, BackupAssist has been consistent in updates but they must continue to innovate and improve to avoid stagnation."

"The solution needs a dashboard or some form of central control from which you can manage all backups."

"In the future I would like to see more support for Linux."

More BackupAssist cons

"Basically, the only thing I do not like about it, it was keyed off Lotus Notes."

"I would like to see more integration with different platforms."

Pricing and Cost Advice

"There's a yearly licensing cost. The costs might be around $2000 USD annually."

"It's on a yearly basis, but I'm not the one who does the licensing on that. I don't have any figures, but it's on a yearly basis, and I believe it's reasonable."

"The product pricing here in Zimbabwe is good, I cannot complain."

"The cost of the solution is reasonable and there are add-on options that can be purchased. I have used other solutions that are a lot more expensive that are not as good. The ability to get support is very simple and very reasonable from a cost standpoint."

Information not available

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Top Industries

By visitors reading reviews

No data available

Construction Company

13%

Retailer

13%

Financial Services Firm

10%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

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Product Reports

Buyer's Guide

BackupAssist

May 2026

Download BackupAssist product report

Buyer's Guide

Backup and Recovery

May 2026

Download Iron Mountain Connect product report

Overview

BackupAssist is a versatile backup software offering tape and drive backups, customizable alerts, Exchange and SQL backups with options for network and cloud data storage, including AWS and Wasabi, ensuring data safety and ease of recovery.

BackupAssist provides reliable backup solutions for businesses with its intuitive interface and straightforward recovery process. It supports a range of storage media and offers cloud storage solutions. While consistently updated, it faces compatibility issues with Linux virtual machines and iSCSI connectivity. There's room for improvement in its marketing and a centralized dashboard is needed. Its Exchange backup processes require attention, and it lacks a dedicated support line, impacting user experience. Deployment covers a variety of servers including file and active directory, demonstrating flexibility in server management and backup processes.

What are the important features of BackupAssist?

Versatile Backup Options: Supports tape, drive, and cloud storage solutions including AWS and Wasabi.
Customizable Alerts: Keeps stakeholders informed with adjustable notifications.
Exchange and SQL Support: Provides dedicated support for critical applications.
Ransomware Protection: Incorporates ransomware checks to enhance security.
User-Friendly: Features an easy-to-navigate interface simplifying backup management.

What benefits should users expect in reviews?

Easy Recovery: Ensures straightforward data restoration processes.
Comprehensive Support: Knowledgebase resources aid in troubleshooting and feature evolution.
Reliable Updates: Regular updates promise continuous improvement.
Flexible Cloud Integration: Options for AWS and Wasabi cater to diverse requirements.
Stability During Power Outages: Maintains data integrity when power issues occur.

In industries, BackupAssist is implemented extensively for server backups, particularly in managing Hyper-V hosts to iSCSI devices, covering vast data volumes and supporting numerous virtual machines. It plays a crucial role in backing up essentials like Exchange, databases, payroll systems, and active directory across multiple sectors by providing on-premise and offsite data retention solutions.

BackupAssist

Iron Mountain Connect is a leading cloud-based platform for secure document management. Designed for efficient data access and control, it allows businesses to enhance workflow processes while ensuring absolute data security and compliance adherence.

Iron Mountain Connect serves as a powerful tool for organizations seeking comprehensive data management. Offering a seamless experience, it simplifies complex file retrieval and collaborative efforts. With an emphasis on security, it safeguards sensitive information and integrates effective management strategies to optimize productivity and resource allocation.

What are the key features of Iron Mountain Connect?

Secure Data Storage: Offers robust protection measures to secure sensitive business information.
Access Controls: Enables customizable permission settings for enhanced information control.
Document Tracking: Provides real-time monitoring of document activities ensuring accountability.

Which benefits or ROI factors should you consider?

Cost Efficiency: Reduces operational expenses by minimizing manual document handling.
Time-Saving: Streamlines document retrieval processes, enhancing workflow speed.
Scalability: Adapts to business growth, supporting increased data storage needs.

Iron Mountain Connect is widely implemented across sectors such as healthcare and finance. In healthcare, it enhances patient confidentiality while streamlining records management. In finance, it supports stringent compliance requirements, ensuring secure financial data handling.

Iron Mountain

Sample Customers

Monash University, NASA, NYU, Pfizer, RAF Association, Rockwell Colins, University of Arizona, US Department of State, Volvo

University of La Verne

Buyer's Guide

BackupAssist vs. Iron Mountain Connect

April 2026

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