We performed a comparison between Azure Bastion and Catchpoint based on real PeerSpot user reviews.
Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."We can manage the entire system across the network and troubleshoot the pain points."
"The single dashboard is a valuable feature."
"Azure Bastion makes it easy to provide quick virtual machine access to our customers."
"The connection to virtual machines is very useful."
"As an Azure consultant, for me, it is the best way to give the administrator access as you can manage the permission - including who can access Bastion."
"The product's setup is easy."
"The most significant advantage lies in its runbook features, particularly beneficial for our infrastructure team."
"The interface is available in the edit portal."
"It provides all the security to us. Without getting on the internet, we can access our servers. We can access our desktop through our web browser. We don't need to run the mstsc command and login to the VM. All those things are not required."
"The ability to operate the product with scripting is excellent."
"Catchpoint provides a great amount of information."
"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."
"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."
"The solution offers three different ways of slicing data to look for abnormalities."
"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."
"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."
"Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn."
"Catchpoint's customer service and support are valuable."
"The Wi-Fi side needs improvement."
"The technical support needs improvement."
"You are charged for retrieving your own data."
"We are not able to copy and paste files directly into the server over the patch host. We have to transfer files over to Azure Storage."
"The protocol speed could be faster."
"When you have a boot issue on Windows, you cannot use Azure Bastion to fix it. You have to use the Azure console or the VM console, and it is very limited."
"While general support is valuable, having a detailed breakdown of the specific issues would contribute to a more streamlined and efficient resolution process."
"There are some challenges because Bastion is more compatible with Edge but not with the other browsers. As an organization, it doesn't make sense that we have to use only Edge. We should be able to access Bastion over Chrome, Mozilla, or Opera. It should be our choice."
"The solution breaks down sometimes."
"The old user version was better, it was more user-friendly."
"We would like the script creation feature of this solution to be improved, as it currently requires a complicated manual process to update the scripts."
"Catchpoint can be improved by focusing solely on network monitoring."
"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."
"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."
"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."
"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."
"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."
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Azure Bastion is ranked 33rd in Network Monitoring Software with 8 reviews while Catchpoint is ranked 31st in Network Monitoring Software with 12 reviews. Azure Bastion is rated 8.8, while Catchpoint is rated 8.2. The top reviewer of Azure Bastion writes "Has good scalability and provides secure access to the virtual machines ". On the other hand, the top reviewer of Catchpoint writes "The UI is well designed, so it's easy to get the visibility you want". Azure Bastion is most compared with Azure Firewall, Azure Front Door, TeamViewer Remote Management, Microsoft Sentinel and Microsoft Entra Verified ID, whereas Catchpoint is most compared with Dynatrace, ThousandEyes, Datadog, Splunk Enterprise Security and AppDynamics. See our Azure Bastion vs. Catchpoint report.
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