AWS Step Functions vs Pega BPM comparison

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Amazon Web Services (AWS) Logo
4,135 views|3,516 comparisons
75% willing to recommend
Pega Logo
8,910 views|6,704 comparisons
90% willing to recommend
Comparison Buyer's Guide
Executive Summary

We performed a comparison between AWS Step Functions and Pega BPM based on real PeerSpot user reviews.

Find out in this report how the two Business Process Management (BPM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed AWS Step Functions vs. Pega BPM Report (Updated: April 2024).
771,740 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"AWS Step Functions acts as a high-level layer, allowing us to seamlessly integrate with microservices.""The solution is stable...The solution is easy to scale.""One can rate all the calls and that is a good feature.""It's Amazon, it's scalable.""The integration capability is easy, whereas building state machines is tricky.""What I like the most about Amazon Step Functions is how easy it is to use.""It's a general solution that you can adapt to your own needs and is simple to use. We like that it can be integrated with everything in the AWS suite, and that the creation of the pipeline can be done using the graphical user interface.""It is a scalable solution."

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"It cuts down the time taken for coding. Earlier it used take for us four hours to do a particular code. Now this can be done in less than 30 minutes. That's the kind of productivity gains you can get.""This solution is useful for business process management if you have any banking solutions or need to manage a process.""It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs.""This is a customizable product.""The most valuable features of the solution are case management, routing, and low-code environment.""Can do a lot of things with minimum time and cost.""When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information.""While Pega technical support is okay, it also depends on the issues you need help with and who your contact is with Pega."

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Cons
"Setup took about one day. We had some errors to understand in the beginning, but now everything is working good.""The price and support are areas with shortcomings where the solution needs to improve.""The solution's pricing could be cheaper. It is cheaper than Airflow.""The interface can sometimes feel limited, as we're unable to see what AWS is running behind the scenes.""The pricing of the solution can be improved.""It wasn't easy to understand the licensing model. It's like if you use just a little, it's cheap, but it becomes more expensive as you use more. It's like a hook that ties you inside the Amazon ecosystem. So, it creates a dependency.""I would like to see more data transformation features in Amazon Step Functions like additional operators and logic.""It is hard to coordinate the declaratory language."

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"Its implementation in the public sector was a bit complex.""In the next release of Pega BPM, they should add more ways to do the customer interaction fields in the portals.""It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible.""The solution would benefit from more integration capabilities.""Sometimes when we are patching some data from the database, we are getting added as a timeout.""I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market.""The initial setup takes time.""There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

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Pricing and Cost Advice
  • "The solution's price is reasonable."
  • "The solution is expensive."
  • More AWS Step Functions Pricing and Cost Advice →

  • "Licensing is expensive. You need to wisely select between per user and per case."
  • "They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."
  • "They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."
  • "The licensing fees are based on the number of users."
  • "May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
  • "The price of this solution, including installation and configuration, is comparable to competing vendors."
  • "The pricing is pretty good, compared to other similar products."
  • "It's a user-based license where, as you scale the numbers of users, the price increases."
  • More Pega BPM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:AWS Step Functions acts as a high-level layer, allowing us to seamlessly integrate with microservices.
    Top Answer:I was the second member to join a team tasked with creating a proof of concept. My responsibility was to demonstrate how to orchestrate microservices effectively using AWS Step Functions. Essentially… more »
    Top Answer:Orchestrating microservices with Step Functions provides a high-level abstraction for organizing entire workflows. This approach addresses the challenges that arise when working with multiple… more »
    Top Answer:You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everything… more »
    Top Answer:My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could… more »
    Top Answer: Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega BPM… more »
    Ranking
    Views
    4,135
    Comparisons
    3,516
    Reviews
    6
    Average Words per Review
    508
    Rating
    7.7
    Views
    8,910
    Comparisons
    6,704
    Reviews
    24
    Average Words per Review
    525
    Rating
    8.2
    Comparisons
    Also Known As
    Amazon Step Functions, Step Functions
    Pegasystems, SmartBPM
    Learn More
    Overview

    AWS Step Functions lets you coordinate multiple AWS services into serverless workflows so you can build and update apps quickly. Using Step Functions, you can design and run workflows that stitch together services such as AWS Lambda and Amazon ECS into feature-rich applications. Workflows are made up of a series of steps, with the output of one step acting as input into the next. Application development is simpler and more intuitive using Step Functions, because it translates your workflow into a state machine diagram that is easy to understand, easy to explain to others, and easy to change. You can monitor each step of execution as it happens, which means you can identify and fix problems quickly. Step Functions automatically triggers and tracks each step, and retries when there are errors, so your application executes in order and as expected.

    Pega BPM is a low-code process automation software product that helps organizations quickly build business applications that deliver the demanded experience by customers. This product is a business process management (BPM), process automation, rapid application development, and low-code development tool.

    Pega utilizes business process management (BPM) - a methodology to manage processes and workflows in an organization with the aim to increase work process results. The product implements BPM in the following steps:

    • Analysis: Through comprehensive analysis, the processes that can be created or optimized to meet business needs are identified.

    • Design: The design of a process aims to reduce errors and maintain relevant standard operating procedures.

    • Modeling: The process design can be modeled using various software tools.

    • Execution: The process model execution can be governed through a business rules engine.

    • Monitoring: Monitoring is performed to detect any issues and collect relevant data.

    • Optimization: The collected data is used to optimize and improve processes.

    Pega BMP utilizes this methodology to automate and simplify operations for companies and improve business agility. The solution can automate business operations such as business rules, mobile application development, reporting, case management, security, integration, and predictive and adaptive analytics. It can be employed on premises and in the cloud and allows for automating services such as accounts, marketing, and sales.

    Pega BPM Features

    Pega BPM has various features through which businesses can automate processes and reduce operational costs. Some of these features include:

    • Adaptive Decision Management: Through the support of data analysis concepts, this product feature allows users to make crucial decisions. It supports the retrieval of data automatically, facilitating real-time decision-making. It also provides the ability to make decisions at all times, depending on changes in the processes.

    • Automatic Code Generation: The programming time at a company can be reduced through this feature, as it generates application codes automatically. The feature offers industry-specific solution frameworks for developing applications and visual development tools, allowing business users to build apps. This enables the simplification of complex business processes by converting them.

    • Pega Omni-channel UI: The user interface (UI) of Pega BPM is a design-once and deploy-anywhere model. This means that any channel can be interfaced with the UI, as designs can be adapted to various parameters, including device, channel, or user.

    • Pega Live Data: This feature of the tool integrates all the business’s data, analyzes it, and summarizes it into formats suitable for presentation. The feature has a caching option, which improves data management by reducing the load on external applications.

    • Pega Situational Layer Cake: Through this feature of the solution, business processes can be adjusted regarding changes in customer type, departments, products, geographies, time, languages, and channels.

    • Pega Pulse: Through Pega Pulse, employees, partners, and customers can collaborate and solve issues simultaneously.

    Pega BPM Benefits

    Pega BPM has various benefits for businesses. They include the following:

    • Accelerates business processes by building applications in a timely manner.

    • Provides automatically tailored screens and forms for customers to improve user experience and engagement.

    • Can be utilized on various sources, including being moved from a data center to the cloud and vice versa.

    • The low-code functionality decreases the need for developer intervention and reduces the costs of outsourcing IT assistance and maintenance.

    • The tool offers a flexible UI that allows users to switch from web to mobile during all times of product usage.

    • The platform offers business scalability incrementation through quick application development.

    Reviews from Real Users

    Amarender C., a feature lead at a financial services firm, thinks Pega BPM is easy to set up with great documentation and training.

    Anoop S., a delivery manager at LanceSoft, rates the product highly because it is user-friendly and has case management and claims management functions; has good documentation and a community portal that help in learning the product and resolving issues.

    Sample Customers
    Alpha Apps, The Guardian, SGK, Bigfinite
    The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
    Top Industries
    VISITORS READING REVIEWS
    Financial Services Firm29%
    Computer Software Company13%
    Manufacturing Company7%
    Insurance Company5%
    REVIEWERS
    Financial Services Firm32%
    Computer Software Company30%
    Comms Service Provider11%
    Manufacturing Company5%
    VISITORS READING REVIEWS
    Financial Services Firm25%
    Computer Software Company14%
    Manufacturing Company8%
    Government6%
    Company Size
    REVIEWERS
    Small Business67%
    Midsize Enterprise11%
    Large Enterprise22%
    VISITORS READING REVIEWS
    Small Business14%
    Midsize Enterprise9%
    Large Enterprise77%
    REVIEWERS
    Small Business7%
    Midsize Enterprise16%
    Large Enterprise76%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise9%
    Large Enterprise73%
    Buyer's Guide
    AWS Step Functions vs. Pega BPM
    April 2024
    Find out what your peers are saying about AWS Step Functions vs. Pega BPM and other solutions. Updated: April 2024.
    771,740 professionals have used our research since 2012.

    AWS Step Functions is ranked 12th in Business Process Management (BPM) with 9 reviews while Pega BPM is ranked 3rd in Business Process Management (BPM) with 57 reviews. AWS Step Functions is rated 7.8, while Pega BPM is rated 8.2. The top reviewer of AWS Step Functions writes "Simplifies complex task automation and enhances development workflows while offering user-friendly interface, seamless scalability and efficient workflow orchestration". On the other hand, the top reviewer of Pega BPM writes "Fastens application development and has all the features to meet the requirements of our customers". AWS Step Functions is most compared with Camunda, IBM BPM, Apache Airflow, Oracle BPM and IBM Business Automation Workflow, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian and Microsoft Power Apps. See our AWS Step Functions vs. Pega BPM report.

    See our list of best Business Process Management (BPM) vendors.

    We monitor all Business Process Management (BPM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.