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Avantra vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Avantra
Ranking in Server Monitoring
32nd
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
5
Ranking in other categories
Application Performance Monitoring (APM) and Observability (58th), SAP Service Providers (15th), IT Infrastructure Monitoring (62nd)
ServiceNow Discovery
Ranking in Server Monitoring
5th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
IT Asset Management (6th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of January 2026, in the Server Monitoring category, the mindshare of Avantra is 0.9%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Discovery is 3.3%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring Market Share Distribution
ProductMarket Share (%)
ServiceNow Discovery3.3%
Avantra0.9%
Other95.8%
Server Monitoring
 

Featured Reviews

Mani Velayudhan - PeerSpot reviewer
Manager, SAP Basis at The Scotts Miracle-Gro Company
Useful automation capabilities, scales well, and simple implementation
We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities. Looking ahead to future releases, I would like to see more advanced automation features. As a long-term goal, I am considering the possibility of automating SAP system upgrades. While this would not be an easy feat, advancements in technology may make it feasible in the future. Overall, a key feature I hope to see in future releases is increased automation capabilities.
reviewer2759271 - PeerSpot reviewer
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
Has supported enterprise needs well and addresses discovery across environments
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."
"You can customize alerts based on need."
"It's very easy to manage and use."
"The most valuable feature of ServiceNow Discovery is its performance."
"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."
"We mostly use the solution's ITSM and ITOM capabilities in most workflows."
"Stability-wise, I feel it is a good product."
"The service management and operations management modules are valuable."
"ServiceNow Discovery works better than other products I've used."
"The best thing about Discovery is maintaining all the CIs in one place. I can sort the data, export it to Excel for manipulation, and build reports like how many computers or servers we have and their capacity."
"This solution provides excellent insights."
 

Cons

"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."
"The machine-learning is lacking and should be improved."
"The dashboard needs to improve."
"ServiceNow Discovery should improve its cloud capabilities."
"They can expand on the plugins for some of the other tools."
"The manual pattern-matching process is not only time-consuming but also presents challenges during system upgrades, demanding revisits to ensure compatibility."
"Whenever you try to discover something with the solution, you get errors that are not descriptive enough."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"The solution is too high priced."
"ServiceNow is very costly."
"In my opinion, it's quite slow compared to other tools, like Device42. Also, there are predefined fields in Device42 that are not available in ServiceNow. These are the basic things I think can be improved here."
 

Pricing and Cost Advice

Information not available
"The solution is very expensive."
"The product pricing is fair and reasonable for the value it provides."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"The solution is not inexpensive so pricing is rated a three out of ten."
"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."
"It is an expensive product with a price that depends on the models that you wish to purchase."
"This is expensive, but it meets our needs."
"The product is not cheap."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
10%
Aerospace/Defense Firm
5%
Financial Services Firm
13%
Computer Software Company
10%
Manufacturing Company
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise5
Large Enterprise23
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The pricing information for ServiceNow Discovery was requested but not provided.
What needs improvement with ServiceNow Discovery?
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
 

Overview

 

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Avantra vs. ServiceNow Discovery and other solutions. Updated: January 2026.
881,114 professionals have used our research since 2012.