Avantra vs ServiceNow Discovery comparison

Avantra and ServiceNow are both solutions in the Server Monitoring category. Avantra is ranked #32, while ServiceNow is ranked #5 with an average rating of 8.0. Avantra holds a 0.9% mindshare in SM, compared to ServiceNow’s 3.3% mindshare. Additionally, 100% of Avantra users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Avantra

Read 5 Avantra reviews

1,380 Views
221 Comparison Views

100% willing to recommend

ServiceNow Discovery

Read 44 ServiceNow Discovery reviews

3,616 Views
1,916 Comparison Views

97% willing to recommend

Avantra

ServiceNow Discovery

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Executive SummaryUpdated on Aug 6, 2024

Avantra and ServiceNow Discovery are enterprise IT management solutions. Users are more satisfied with the pricing and support of Avantra, whereas ServiceNow Discovery is perceived to have a more comprehensive feature set, making it worth the higher cost for some businesses.

Features: Avantra is praised for its automation capabilities, simplified monitoring, and intuitive interfaces. ServiceNow Discovery is noted for its extensive integration options, comprehensive asset visibility, and robust configuration management database capabilities.

Room for Improvement: Avantra users suggest enhancing the customization options and reporting capabilities. They also desire better scalability features. ServiceNow Discovery users point out the need for more intuitive navigation, reduced complexity in configuration, and better performance analytics.

Ease of Deployment and Customer Service: Avantra is noted for its straightforward deployment process and responsive customer service. ServiceNow Discovery's deployment is more complex and time-intensive, often requiring specialized knowledge, though its customer service is also highly rated.

Pricing and ROI: Avantra is seen as offering competitive pricing with a faster ROI due to lower setup costs and reduced operational complexity. ServiceNow Discovery's higher upfront costs and longer deployment time lead to a slower ROI, although users believe its advanced features justify the investment in the long run.

To learn more, read our detailed Avantra vs. ServiceNow Discovery Report (Updated: January 2026).

Buyer's Guide

Avantra vs. ServiceNow Discovery

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avantra

Ranking in Server Monitoring

32nd

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (58th), SAP Service Providers (15th), IT Infrastructure Monitoring (62nd)

ServiceNow Discovery

Ranking in Server Monitoring

5th

Average Rating

8.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

IT Asset Management (6th), Cloud Resource Discovery Services (1st)

Mindshare comparison

As of January 2026, in the Server Monitoring category, the mindshare of Avantra is 0.9%, up from 0.3% compared to the previous year. The mindshare of ServiceNow Discovery is 3.3%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Server Monitoring Market Share Distribution
Product	Market Share (%)
ServiceNow Discovery	3.3%
Avantra	0.9%
Other	95.8%

Server Monitoring

Featured Reviews

Mani Velayudhan

Manager, SAP Basis at The Scotts Miracle-Gro Company

Useful automation capabilities, scales well, and simple implementation

We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities. Looking ahead to future releases, I would like to see more advanced automation features. As a long-term goal, I am considering the possibility of automating SAP system upgrades. While this would not be an easy feat, advancements in technology may make it feasible in the future. Overall, a key feature I hope to see in future releases is increased automation capabilities.

Read full review

reviewer2759271

Manager, Solution/Service Delivery at a tech services company with 51-200 employees

Has supported enterprise needs well and addresses discovery across environments

Small companies will not be able to afford ServiceNow Discovery from the pricing perspective. Hence, they will not opt for ServiceNow Discovery as a solution, either as an ITSM solution or ITOM solution. It will not be affordable. I am specifically talking about the Middle East and Africa region. ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool. They use event management from getting events from other tools. In that front, they had a roadmap for going for an open-source solution, but I have not seen that materialize. There is a lack of tools perspective for monitoring. Perhaps they do not have a plan because there are hundreds of tools available, and they prefer to focus on integration and event management.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature of Avantra is automation. The reduction of manual work and having them automated is one of the top reasons why I would use it."

"It's very easy to manage and use."

"You can customize alerts based on need."

"ServiceNow Discovery works better than other products I've used."

"They provide the ability to see into the Discovery tools I want. They offer the best tool view."

"This solution provides excellent insights."

"The biggest advantage of ServiceNow is the value that it brings."

"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."

"In the past, I found troubleshooting difficult in ServiceNow Discovery because I didn't have much exposure to the platform during that time, but then I explored some troubleshooting features, and I found that it wasn't that tough, so this is one of the qualities I like about ServiceNow Discovery. I also like that log reading in ServiceNow Discovery is much better than other tools. Another valuable feature of the tool is that you don't need to install many tools to deploy ITSM. You only need to subscribe to the modules to deploy the proper ITSM in your organization."

"ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping."

"It has given us an understanding of each layer from a server application."

More ServiceNow Discovery pros

Cons

"The machine-learning is lacking and should be improved."

"We are currently exploring automation options for various areas, and Avantra should consider implementing automation for change request management, an area they have not yet ventured into. While Avantra is currently excelling in monitoring and system refreshes, there is scope for improvement in automating change request management. In addition to primarily focusing on SAP, Avantra currently performs kernel patches which are core SAP patches. However, exploring more into OS patching could be another potential area for Avantra to expand its automation capabilities."

"The dashboard needs to improve."

"In future releases, I would like to see more AI-oriented enhancements in the solution. It would automate most of the things that we have to do manually write the scripts and go on the teleservice, what to do. So if we have something in place and if we can train the module, then AI would be a good thing."

"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."

"In a few instances, ServiceNow has failed to discover some basic things. Some other tools are better at network discovery than ServiceNow. I'm not talking about database servers or any other infrastructure—only networking. Cloud discovery could also be better."

"Debugging is a bit tough in ServiceNow Discovery, so debugging should be made very easy."

"Without improvement in the patters, applications can't be discovered"

"We would like more flexibility with the licensing. Discovery is bundled with ServiceNow's ITOM license. It was more affordable when it was sold separately, but we bought a package license to get more functionality out of the CMDB. We'd prefer to buy only the pieces we need instead of taking things we don't want or solutions that aren't yet mature enough to use."

"ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool."

"The service mapping component is less developed than it is in other solutions, and is in need of improvement."

More ServiceNow Discovery cons

Pricing and Cost Advice

Information not available

"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."

"The price could be better. It's a bit on the pricey side."

"It is an expensive product with a price that depends on the models that you wish to purchase."

"The solution is very expensive."

"The solution is not inexpensive so pricing is rated a three out of ten."

"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."

"If the product is not deployed properly, it can be very expensive."

"Setting up and licensing for ServiceNow can be expensive, especially for enterprise service management."

More ServiceNow Discovery pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Manufacturing Company

10%

Aerospace/Defense Firm

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	23

Questions from the Community

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What do you like most about ServiceNow Discovery?

The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.

See all answers

What is your experience regarding pricing and costs for ServiceNow Discovery?

The pricing information for ServiceNow Discovery was requested but not provided.

See all answers

What needs improvement with ServiceNow Discovery?

A CMDB debugging tool to give indication about the errors that appear would be appreciated.

See all answers

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Compared 18% of the time

Lansweeper vs ServiceNow Discovery

Compared 14% of the time

BMC Helix Discovery vs ServiceNow Discovery

Compared 10% of the time

Flexera One vs ServiceNow Discovery

Compared 7% of the time

Microsoft Configuration Manager vs ServiceNow Discovery

Compared 6% of the time

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Product Reports

Buyer's Guide

Avantra

January 2026

Download Avantra product report

Buyer's Guide

ServiceNow Discovery

January 2026

Download ServiceNow Discovery product report

Overview

Avantra is a highly-regarded next-generation AI operations platform for SAP automation operation processes. Avantra enables enterprise organizations to become self-healing organizations, fully able to process their complex operating systems more efficiently and productively. With Avantra, SAP clients will improve performance and compliance, redirect critical resources to enhance digital transformation, and reduce operational costs, thereby improving the overall business experience.

Avantra offers robust integrated operations for on-premises, cloud, hybrid, and SaaS options for both Build and Run operations. Avantra is a recognized, trusted solution that is used worldwide for both enterprise organizations and managed service providers (MSPs). Users can expect to consistently benefit from Avantra’s valuable intuitive processes and unrivaled intelligence to ensure their organization is able to maintain its landscape health while significantly reducing overall operational costs.

Avantra Benefits

Start/stop automation: Avantra provides unmatched comprehensive visibility of the organization's SAP processes, enabling robust KPI and performance-based cloud scaling. Avantra issues swift automated direction about when to start/stop a SAP system process and when it's best to scale out or in.
Monitoring automation: Benefiting from more than 160 plug-and-play SAP process checks results in no additional lengthy projects or consultancy fees. Avantra is cost-effective immediately. Avantra provides intuitively customized research and auto-deploy proficiencies that allow organizations to meet their most demanding and distinctive monitoring demands. Immediately upon deployment, Avantra automatically identifies the specific SAP system components, version, and type.
Best practice automation: Avantra consistently uses the latest industry-recognized best practice monitoring processes for Basis monitoring audits and thresholds throughout the entire full stack and all SAP systems.
System hardening: Avantra’s intuitive notification and system hardening process allows users to specify who receives unauthorized system notifications immediately. Should the alert not be addressed in a timely manner, Avantra will re-flag the issue.
Fast, easy installation: Avantra can be installed and deployed in one day. The setup is straightforward, and there are no long-term commitments or excessive licensing costs. This makes Avantra very cost-effective and allows organizations to experience an almost immediate ROI.

Avantra Features

Intuitive dashboards: Avantra offers fully customizable dashboards available to all stakeholders throughout the organization. Top-level executives receive full transparency regarding the entire fitness and health of the organization. Other users, IT staff, and team members have access to all the data they need to ensure the organization is running efficiently and productively.
Cloud integrations: Avantra provides seamless integrations with Alibaba Cloud, AWS, Azure, Google Cloud, and more, all with a very easy setup process. Avantra also has the ability to automate, monitor, and manage a complete range of SAP SaaS solutions, as well as third-party non-SAP SaaS web services and applications.
SAP ecosystem: Avantra simplifies the SAP monitoring process by monitoring, managing, and automating every process of an organization's SAP ecosystem, including SAP and non–SAP applications, third-party applications, web servers, databases, and SaaS solutions. Everything is streamlined into one easy-to-use tool.
ServiceNow integration: Avantra provides certified immediate integration with ServiceNow. This allows for enhancement of CMDB with SAP-specific data, and the capability of quickly triggering Avantra automations for immediate resolution of issues. Avantra also provides ServiceNow unique ITSM and ITOM integrations and many seamless integrations with today’s popular ITSM solutions via RESTful APIs.

Avantra

ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.

ServiceNow

Sample Customers

Migros, Strauss, Migros, LAM research, Deloitte, Deloitte, Kiewit

York, National Grid, DXC Technology, experian, BEACHBODY

Buyer's Guide

Avantra vs. ServiceNow Discovery

January 2026

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