Avada Software Infrared360 vs Oracle Real User Experience Insight comparison

Avada Software and Oracle are both solutions in the Application Performance Monitoring (APM) and Observability category. Avada Software is ranked #68, while Oracle is ranked #60. Avada Software holds a 0.5% mindshare in APM, compared to Oracle’s 0.7% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 100% of Oracle users who would recommend it.

Avada Software Infrared360

Read 13 Avada Software Infrared360 reviews

3,073 Views
1,537 Comparison Views

100% willing to recommend

Oracle Real User Experience...

Read 5 Oracle Real User Experience Insight reviews

1,902 Views
1,845 Comparison Views

100% willing to recommend

Avada Software Infrared360

Oracle Real User Experience...

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Executive SummaryUpdated on Jun 3, 2026

Oracle Real User Experience Insight and Avada Software Infrared360 compete in the performance management and monitoring category. Avada Software Infrared360 has the upper hand due to its robust monitoring capabilities and superior deployment flexibility, although Oracle Real User Experience Insight offers better pricing and support.

Features: Oracle Real User Experience Insight offers comprehensive analytics, detailed application performance tracking, and a centralized audit trail for infrastructure changes. Avada Software Infrared360 provides an all-in-one monitoring suite, automated alerts, and extensive integration options, along with a feature for securing IBM MQ environments.

Room for Improvement: Oracle Real User Experience Insight could expand its integration options, enhance feature flexibility, and improve its monitoring capabilities. Avada Software Infrared360 can improve its deployment complexity, pricing transparency, and user interface.

Ease of Deployment and Customer Service: Oracle Real User Experience Insight offers straightforward deployment and well-regarded customer support, facilitating clear onboarding processes. Avada Software Infrared360, despite potentially complex deployments due to its extensive features, provides flexible cloud deployment and attentive customer service tailored to client needs.

Pricing and ROI: Oracle Real User Experience Insight has competitive pricing, offering a satisfactory ROI through cost-effective solutions. Avada Software Infrared360, with a higher initial cost, delivers a significant ROI due to its comprehensive features that enhance operational efficiency.

To learn more, read our detailed Avada Software Infrared360 vs. Oracle Real User Experience Insight Report (Updated: June 2026).

Buyer's Guide

Avada Software Infrared360 vs. Oracle Real User Experience Insight

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avada Software Infrared360

Ranking in Application Performance Monitoring (APM) and Observability

68th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (12th), Server Monitoring (35th)

Oracle Real User Experience...

Ranking in Application Performance Monitoring (APM) and Observability

60th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.5%, up from 0.1% compared to the previous year. The mindshare of Oracle Real User Experience Insight is 0.7%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
Oracle Real User Experience Insight	0.7%
Avada Software Infrared360	0.5%
Other	98.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Walter Kuhn

ICT Architect at a tech services company with 51-200 employees

Role-based access to queues, giving us more insights into problems

* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

Read full review

AKM Rezaul Karim

Deputy General Manager at Thakral

Provides you with powerful analysis of your network and business infrastructure

There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have easily created use case testing harnesses for specific flows that incorporate various message types."

"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."

"Administration, Monitoring, and Delegation are the most valuable features of the solution."

"I highly recommend Infrared360 for an all-in-one IBM MQ tool."

"It has role-based access to queues, giving us more insights into problems."

"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

"Monitoring that ties into our incident management system"

"The product has a small footprint on our system, they're very knowledgeable of MQ, which we use, and the features that they provide for monitoring our MQ system are just really, really good."

More Avada Software Infrared360 pros

"The most valuable feature is the ability to Drill down to webpage actions."

"ORUEI lets you create a dashboard that shows you insight into the user experience."

"Before RUEI came in, the users from production took hours to resolve issues, or couldn't end up finding a root cause."

"Customer satisfaction higher than before."

"Even if you don't have a QA tool, you can automate a lot of the quality assurance functions through ORUEI."

"The customers requires redundancy work to achieve a 99.999% uptime. To accomplish this, we installed this solution into storage. This setup ensures that if one node goes down, the system remains operational through another node. So that's the core aspect of the setup. Additionally, the schedule and the rental database run on servers, and behind these servers, we have storage. This storage operates as a single storage cluster, although there might be another storage option that costs around $30."

"The availability of the solution is its most valuable aspect. I can also Google anything I want and upload it on the cloud. I can do that using the mobile app. It is very helpful."

Cons

"We definitely need a better overview in terms of a dashboard giving us insights."

"The user interface could be sexier and more ergonomic. The competing products have similar problems."

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

"There are instances of imitation, like with processors. As customers, we aim to develop this area, particularly focusing on the networking facility and connectivity. The challenge lies in the connection between the DC and MDR, which is quite distant. The link between them needs to be reliable. When direct fiber isn't available, they resort to using dark fiber, which can lead to some limitations. This situation presents another layer of complexity, requiring approximately 11 feet of additional infrastructure. This is essential for ensuring that applications have minimal latency. In the event of any issues, an account is set up for cache memory to ensure that the system remains operational and can recover data from the cache as needed. Additionally, I have a secondary aspect to consider."

"It is a bit complex for newbie."

"Currently, it monitors web applications well, but ORUEI doesn't monitor mobile applications yet. It would be nice if they also added the ability to monitor mobile apps."

"It would be nice if the solution could be integrated with Outlook. If I'm signing any quotation, any proposal, or any of my communications, I should be able to update that Oracle application as well."

"The application resource usage has increased due to using RUEI."

"Licensing is very expensive for this solution."

Pricing and Cost Advice

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

"Start small, then increase licensing later as per your demand."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Construction Company

15%

Printing Company

Marketing Services Firm

Financial Services Firm

24%

Construction Company

13%

Comms Service Provider

12%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	5
Large Enterprise	5

No data available

Comparisons

Splunk AppDynamics vs Avada Software Infrared360

Compared 13% of the time

IBM SevOne Network Performance Management (NPM) vs Avada Software Infrared360

Compared 10% of the time

Dynatrace vs Avada Software Infrared360

Compared 8% of the time

Aurea CX Messenger vs Avada Software Infrared360

Compared 7% of the time

IBM MQ vs Avada Software Infrared360

Compared 6% of the time

More Avada Software Infrared360 Competitors

Splunk AppDynamics vs Oracle Real User Experience Insight

Compared 15% of the time

Dynatrace vs Oracle Real User Experience Insight

Compared 9% of the time

BMC TrueSight vs Oracle Real User Experience Insight

Compared 9% of the time

DX SaaS vs Oracle Real User Experience Insight

Compared 8% of the time

New Relic vs Oracle Real User Experience Insight

Compared 7% of the time

More Oracle Real User Experience Insight Competitors

Product Reports

Buyer's Guide

Avada Software Infrared360

June 2026

Download Avada Software Infrared360 product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2026

Oracle Real User Experience Insight report

Download Oracle Real User Experience Insight product report

Also Known As

Infrared360

Oracle Real User Experience Insight, Oracle RUEI

Overview

Avada Software Infrared360 is a comprehensive monitoring solution designed for businesses to effectively manage their enterprise middleware environments, providing robust support for operational processes.

Avada Software Infrared360 acts as a powerful middleware management tool, offering real-time monitoring and detailed insights into system operations. Designed for seamless integration, it ensures users can troubleshoot and optimize their infrastructure efficiently. With its flexible architecture, users gain centralized control over their middleware systems, making it an invaluable asset for maintaining operational continuity.

What features make Avada Software Infrared360 valuable?

Real-Time Monitoring: Enables live tracking of middleware environments to quickly identify issues.
Centralized Management: Offers a unified platform to oversee all deployments, reducing complexity.
Customizable Dashboards: Allows personalization for enhanced visibility tailored to user needs.
Historical Analytics: Provides data analysis over time to improve system performance and planning.

Which benefits or ROI can users expect from Avada Software Infrared360?

Improved Efficiency: Streamlines operations through centralized and real-time management.
Enhanced Performance: Optimizes system functionality and reduces downtime with immediate issue resolution.
Cost Reduction: Decreases expenses related to managing middleware systems by improving resource allocation.
Scalability: Supports growth by accommodating expanding middleware requirements without significant re-investment.

Avada Software Infrared360 is particularly effective in industries where large-scale middleware management is crucial, such as finance and telecommunications. These sectors benefit from its robust monitoring capabilities and real-time insights, enabling them to maintain high levels of service and operational efficiency.

Avada Software

Oracle Real User Experience Insight offers comprehensive monitoring and analysis of user interactions with web applications, delivering actionable insights to optimize performance.

Industries prioritize understanding user interactions to enhance application efficiency. Oracle Real User Experience Insight provides deep visibility into web application performance by capturing real-time data on user activity. Through advanced analytics, it identifies performance bottlenecks and areas for improvement, helping organizations maintain optimal application health and user satisfaction.

What are the key features of Oracle Real User Experience Insight?

Real-time Monitoring: Continuously tracks user interactions and application performance.
Performance Analytics: Analyzes data to identify performance bottlenecks and areas needing improvement.
Customizable Dashboards: Provides tailored views of key performance metrics relevant to business goals.
User Experience Insights: Delivers feedback on user interaction patterns for better decision-making.

What benefits should users consider when evaluating Oracle Real User Experience Insight?

Improved Application Performance: Helps maintain applications at optimal performance levels through early identification of issues.
Enhanced User Satisfaction: Offers insights to refine user interactions and overall application experience.
Resource Optimization: Provides data-driven insights enabling efficient resource allocation and management.
Increased Competitiveness: Supports continuous improvement efforts, aiding in maintaining a competitive edge.

Oracle Real User Experience Insight finds applications across sectors like finance, healthcare, and retail, where user interaction is crucial. Financial institutions utilize it for monitoring online banking services, ensuring secure and efficient transactions. In healthcare, it helps in optimizing patient portals, while in retail, it enhances online shopping experiences by analyzing customer interactions and refining application performance.

Oracle

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

Hover Automotive India, Chhattisgarh Infotech and Biotech Promotion Society, Daelim Industrial, MakeMyTrip, Acorn Paper Products Company, KEC International, Ministero del Lavoro e delle Politiche Sociali, The Qatar Olympic Committee

Buyer's Guide

Avada Software Infrared360 vs. Oracle Real User Experience Insight

June 2026

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