Avada Software Infrared360 vs OpenText Diagnostics comparison

Avada Software and OpenText are both solutions in the Application Performance Monitoring (APM) and Observability category. Avada Software is ranked #78, while OpenText is ranked #64. Avada Software holds a 0.1% mindshare in APM, compared to OpenText’s 0.2% mindshare. Additionally, 100% of Avada Software users are willing to recommend the solution, compared to 75% of OpenText users who would recommend it.

Avada Software Infrared360

Read 13 Avada Software Infrared360 reviews

234 Views
84 Comparison Views

100% willing to recommend

OpenText Diagnostics

Read 4 OpenText Diagnostics reviews

442 Views
258 Comparison Views

75% willing to recommend

Avada Software Infrared360

OpenText Diagnostics

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText Diagnostics and Avada Software Infrared360 are enterprise IT monitoring and management solutions. OpenText has superior support and pricing, but Infrared360 stands out in features and overall value.

What features are offered by OpenText Diagnostics in comparison to Avada Software Infrared360?

OpenText Diagnostics offers strong reporting, excellent monitoring capabilities, and high-quality support. Avada Software Infrared360 provides comprehensive integration support, robust automation functionality, and versatile features.

What areas of improvement can be found in OpenText Diagnostics in comparison to Avada Software Infrared360?

OpenText Diagnostics needs a more intuitive setup process, enhanced scalability, and improvements for ease of use. Infrared360 requires better customization options, improved documentation, and additional user-guiding resources.

How is the ease of deployment and customer service of OpenText Diagnostics in comparison to Avada Software Infrared360?

OpenText Diagnostics is noted for smooth deployment with minor configuration challenges and responsive customer service. Infrared360 has a straightforward deployment but requires technical expertise, and users report excellent support responsiveness.

What setup costs and ROI can be seen with OpenText Diagnostics in comparison to Avada Software Infrared360?

OpenText Diagnostics offers competitive setup costs and delivers good ROI. Infrared360 users find it worth its higher price due to its extensive feature set, providing significant return on investment.

To learn more, read our detailed Avada Software Infrared360 vs. OpenText Diagnostics Report (Updated: June 2025).

Buyer's Guide

Avada Software Infrared360 vs. OpenText Diagnostics

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Avada Software Infrared360

Ranking in Application Performance Monitoring (APM) and Observability

78th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Business Activity Monitoring (6th), Message Oriented Middleware (MOM) (13th), Server Monitoring (43rd)

OpenText Diagnostics

Ranking in Application Performance Monitoring (APM) and Observability

64th

Average Rating

7.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Avada Software Infrared360 is 0.1%, up from 0.1% compared to the previous year. The mindshare of OpenText Diagnostics is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Walter Kuhn

ICT Architect at a tech services company with 51-200 employees

Role-based access to queues, giving us more insights into problems

* We now have the possibility of getting a central perspective on all tenants. * We have defined access roles for developers. Therefore, they can 'read in' their queues on the development and testing stages. With special roles, they may also write. This improves our development and testing cycle. * For operative systems, we have restricted the access. Still, selected people can react if something is happening in the various BOQs.

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Ravi Suvvari

Performance and Fault-tolerance Architect with 1,001-5,000 employees

Very good for transaction level monitoring, but expensive and HP needs better support and training

HP Diagnostics is a very good monitoring tool especially for transaction level monitoring -- it shows hot spots which can be drilled down to DB level, table, query, SP's, record and field level and also at Object level, Classes level,method or Augment levels instead of pinpointing bottlenecks at layer level it goes deep inside for information. It has very good tracing capabilities despite being an agent based tool compared to other agent less monitoring tools. Overall a very good tool for monitoring application diagnostics for quick and easy resolution with help of thread information. Drills down from slow, end-user transactions to the bottle necked component, method, or SQL statement, helping to solve memory, exception, and other common problems Key features and benefits • Automatically detects all components touched by a business process and traces them with no user intervention • Provides complete application visibility across the application lifecycle, enabling higher application quality when applications go live • Reduces mean time to resolution (MTTR) in your J2EE, .NET, ERP, or CRM (SAP, Oracle®, PeopleSoft) environment • Integrates fully with HP Business Availability Center software, HP LoadRunner, and HP Performance Center.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have easily created use case testing harnesses for specific flows that incorporate various message types."

"It allows non-technical users to inspect their individual components within the total infrastructure without disturbing other components and without bothering the technical teams."

"Monitoring that ties into our incident management system"

"The administration piece makes it very easy to do MQ administration. It gives us a lot more flexibility and capabilities."

"It has role-based access to queues, giving us more insights into problems."

"It's what we use for monitoring our MQ system, so the features that they provide are just really, really good."

"The most valuable feature of Micro Focus Diagnostics is the information reported from an application that has timed out. For example, when you're Googling, or you're booking a ticket for Burj Khalifa here, the longest tower in the world, there are situations where the system can time out. There are times when you might not receive a response on the payment gateway or you are not able to find the reservation. The customer only receives the information that the session has timed out."

"For banking and telecom solutions, it's been quite useful."

"The diagnostics and configuration are the solution's most valuable aspects."

Cons

"Some of the graphics in the interface could be improved. It's pretty basic. Some interfaces are not up to what you're used to seeing on other, more Windows-like tools."

"One area where they could improve is with their documentation. Some sections are not up to date with new release information and providing additional samples in some areas would be very helpful."

"We are still working with the FTE/MFT subscription monitoring and reporting functionality. That is an area in which we would like to see further development taking place."

"The UI can be cumbersome - but we are still using the Viper interface and we have not had the time to check out the Alloy interface which is supposed to be much improved."

"The user interface could be sexier and more ergonomic. The competing products have similar problems."

"We desire a dashboard that could accumulate BOQ lengths per tenant on one screen for all tenants."

"The interface is very old, and not very user-friendly. Most of our clients don't like the UI."

"The interface could be more user friendly."

"The GUI and metrics of Micro Focus Diagnostics can be improved. The metrics the solution gathers can be limited and could be enhanced by giving more details."

Pricing and Cost Advice

"Start small, then increase licensing later as per your demand."

"Because the licensing is at the QMGR level, you need to have at least a small cushion of licenses for occasional enterprise needs."

"Avada Software's licensing metric is very good because the license fees are based on the number of connections (which have not increased for us very much over the years) rather than the CPU processing power (which increases significantly whenever our hardware is upgraded) or the number of users (which has increased for us a lot since our original purchase)."

"Our internal budget calculation model incorporates the pricing per endpoint for any new projects. However, as our footprint for distributed queue managers shrinks as part of our shared middleware hub deployment, the initial licensing and support costs have been reduced over the last five years."

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

40%

Manufacturing Company

11%

Computer Software Company

Real Estate/Law Firm

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

10%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Comparisons

IBM MQ vs Avada Software Infrared360

Compared 68% of the time

Dynatrace vs Avada Software Infrared360

Compared 33% of the time

More Avada Software Infrared360 Competitors

Dynatrace vs OpenText Diagnostics

Compared 43% of the time

Splunk AppDynamics vs OpenText Diagnostics

Compared 32% of the time

Broadcom DX Application Performance Management vs OpenText Diagnostics

Compared 25% of the time

More OpenText Diagnostics Competitors

Product Reports

Buyer's Guide

Avada Software Infrared360

June 2025

Download Avada Software Infrared360 product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

June 2025

Download OpenText Diagnostics product report

Also Known As

Infrared360

Micro Focus Diagnostics, MF Diagnostics

Overview

Avada Software specializes in Enterprise Middleware solutions. Founded by some pioneers in SOA, MQ and J2EE technology, Avada’s Flagship product, Infrared360, is a holistic & innovative private cloud enabled portal providing self-service administration, monitoring, load testing, auditing & statistical reporting for Enterprise Middleware including IBM’s middleware stack of MQ, IIB (message broker), WAS, and Datapower, as well as other applications servers such as JBoss, TC Server, Weblogic, and other messaging technologies such as Tibco EMS and Kafka*.

Accessed via any web browser on any device, Infrared360 is a single web application, yet scales to 2500+ endpoints without deploying anything (no agents, no scripts) to those endpoints.

Using trusted ‘spaces’ and delegated visibility and control, the portal uniquely provides different business units or even different application users virtual ‘spaces’ in which to work. Within those spaces are only the objects and resources the user has been granted visibility. Role policy dictates permissions on those resources.

It is the ONLY Enterprise Messaging Solution with a built in SOA engine that lets you leverage internal and external services for managing and correcting problems within your middleware messaging environment.

*Kafka coming soon

Avada Software

Diagnostics software monitors application transaction health in traditional, virtualized and cloud environments allowing quick isolation and resolution of issues. It gives you a common tool to easily collaborate across the entire application lifecycle and release higher-quality applications. Diagnostics software provides deep drill down into transactions from the end user through the back end. And it uniquely serves as a single tool set for pre-production and production to diagnose application performance bottlenecks quickly and improve quality.

OpenText

Sample Customers

USBank, Southwest Airlines, Visiting Nurse Services of New York, Aon Hewitt, Parker Hannifin, Cantonal Bank of Zurich (ZKB), Hagemeyer NA, and many others

BSkyB, Alior Bank

Buyer's Guide

Avada Software Infrared360 vs. OpenText Diagnostics

June 2025

Free Report: Avada Software Infrared360 vs. OpenText Diagnostics

Find out what your peers are saying about Avada Software Infrared360 vs. OpenText Diagnostics and other solutions. Updated: June 2025.

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