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Atera vs Vicarius vRx comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.0
Atera boosts efficiency and cuts costs with remote management, software integration, fixed pricing, and automation, enhancing business value.
Sentiment score
8.1
MSPs and clients achieved significant time, cost, and efficiency gains with Vicarius vRx, realizing a 40% ROI.
 

Customer Service

Sentiment score
8.5
Atera's support team offers quick resolution, accessible help, valued security measures, and improves through user feedback.
Sentiment score
8.0
Vicarius vRx customer service is praised for responsiveness, professionalism, and effectiveness, with high ratings and efficient communication.
Their support is very good, and they respond quickly.
Network & Security Manager at a government with 201-500 employees
During the POC and the implementation, they were very available and made their best efforts to help us.
DevOps Tech Lead at Earnix Ltd.
Whenever I've contacted them, they respond promptly with a callback or by email.
Systems Admin at a computer software company with 201-500 employees
 

Scalability Issues

Sentiment score
7.8
Atera is scalable for small to large companies, with intuitive setup and robust API integration, ideal for growth.
Sentiment score
7.8
Vicarius vRx scales well, featuring easy deployment across endpoints, but some face challenges during large system updates.
It is very simple; you just script it, and then the computers connect themselves.
Information Systems Supervisor at a manufacturing company with 11-50 employees
When we attempted to scale this and update 200 systems, that just locked it.
Works at a manufacturing company with 51-200 employees
We have some clients with up to a thousand agents.
Network & Security Manager at a government with 201-500 employees
 

Stability Issues

Sentiment score
8.2
Atera is highly stable and reliable, with minor issues quickly addressed and regular updates enhancing functionality.
Sentiment score
7.3
Users generally find Vicarius vRx stable and efficient, despite occasional deployment challenges and update-related high CPU usage.
There are some issues that they do not even know how to fix at this point.
Works at a manufacturing company with 51-200 employees
I would rate the stability of Vicarius vRx ten out of ten.
Information Security Manager at Pango
There are some issues like high CPU usage during updates, but these were fixed.
IT Manager & Sys Admin at a non-tech company with 51-200 employees
 

Room For Improvement

Atera needs improved integration, support, and customization across identity management, mobile, network monitoring, and technician control features.
Vicarius vRx needs improved automation, simplified login, better integration, UI, and advanced management features for enhanced user experience.
I am pretty sure that the tool works great when it comes to Windows, but when you are in an environment that has different flavors of Linux at different version levels, that may pose an issue.
Works at a manufacturing company with 51-200 employees
We have the ability to search across the network for all switches, routers, and printers, but some devices might be outdated and have vulnerabilities.
Network & Security Manager at a government with 201-500 employees
Enhancing Vicarius vRx with improved third-party integrations, like notifications for external systems, and increased cloud integration for richer instance information, would be valuable improvements.
DevOps Tech Lead at Earnix Ltd.
 

Setup Cost

Atera's pricing model offers cost-effective scalability and predictability, with unlimited devices and savings compared to competitors, ideal for enterprises.
Vicarius vRx offers scalable per-asset pricing, competitive yet costly, with negotiable rates appealing to resellers but challenging for smaller entities.
It was very cheap.
Works at a manufacturing company with 51-200 employees
In the past, Vicarius vRx was cheap, but now they have adjusted their pricing policy, resulting in higher renewal costs.
Network & Security Manager at a government with 201-500 employees
From a pricing perspective, Vicarius was cheaper compared to other competitors.
DevOps Tech Lead at Earnix Ltd.
 

Valuable Features

Atera provides robust remote access, automation, and monitoring tools, enhancing productivity and user satisfaction with its intuitive interface.
Vicarius vRx offers automated patching, vulnerability management, and a user-friendly interface, greatly reducing manual tasks for IT teams.
We can run commands such as PowerShell, batch scripts, and implement automation.
Owner at Sytex Ltd.
It's a valuable tool that reduces tension between IT and security teams by providing time to properly install patches.
Information Security Manager at Pango
The system prioritizes vulnerabilities, identifying high, medium, and low risks, allowing us to focus on high-risk applications.
Information Systems Supervisor at a manufacturing company with 11-50 employees
The most valuable feature is the system's ability to provide information about open CVEs and how it compares the local version with available updates.
IT Manager & Sys Admin at a non-tech company with 51-200 employees
 

Categories and Ranking

Atera
Ranking in Patch Management
11th
Average Rating
9.2
Reviews Sentiment
7.8
Number of Reviews
15
Ranking in other categories
Help Desk Software (13th), Network Monitoring Software (33rd), IT Infrastructure Monitoring (37th), IT Service Management (ITSM) (11th), Remote Monitoring and Management (RMM) (5th), AIOps (17th), Agentic Automation (7th)
Vicarius vRx
Ranking in Patch Management
5th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
21
Ranking in other categories
Vulnerability Management (15th), Risk-Based Vulnerability Management (7th)
 

Mindshare comparison

As of January 2026, in the Patch Management category, the mindshare of Atera is 3.4%, down from 4.2% compared to the previous year. The mindshare of Vicarius vRx is 2.9%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management Market Share Distribution
ProductMarket Share (%)
Vicarius vRx2.9%
Atera3.4%
Other93.7%
Patch Management
 

Featured Reviews

AV
Owner at Sytex Ltd.
Quick setup and efficient automation boost IT consulting services
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could see the current configuration progress step-by-step, rather than relying solely on email and ticket systems. The task system for technicians could be improved by adding recurring task capabilities. This would allow technicians to have checkmarks and task lists they can mark off as completed. While scalability meets growing needs, there haven't been many additions in the last two years. They are adding new features gradually, but there is always room for improvement.
reviewer2514510 - PeerSpot reviewer
Works at a manufacturing company with 51-200 employees
Has a lot of backend issues and doesn't work the way we thought it would
We did some automation. We kicked off scheduled updates to update our systems, but it did not work. When we attempted to scale the product and update multiple systems, we ran into a lot of issues. We also ran into the issue of it creating double assets. I am not sure how that happened, but it was a mess and still is a mess. That is where we are. They should probably go back to the drawing board and make sure that they can patch Linux. In our environment, we are 99% Linux. They may need to build their own lab and have a lot of Linux devices. They can have old different Linux systems and 50 or 60 of them and attempt to do an update in their own lab and see what happens. I am still not sure if that would give them a true test because we have systems here with Docker containerization and all kinds of things on it. They will have to mimic what some of these environments will look like. I am pretty sure that the tool works great when it comes to Windows, but when you are in an environment that has different flavors of Linux at different version levels, that may pose an issue.
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Top Industries

By visitors reading reviews
Educational Organization
12%
Performing Arts
8%
Computer Software Company
7%
Comms Service Provider
7%
Computer Software Company
13%
Non Profit
9%
Media Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise7
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
It would be beneficial if Atera implemented telephone support for general questions. When onboarding new clients and creating their portal, it would be helpful if presidents or company owners could...
What is your primary use case for Atera?
We use it for maintenance support, patch management, the ticket system, ticketing, and automation in general. Atera enables us to take control quickly with different options. We can perform registr...
What is your experience regarding pricing and costs for Vicarius vRx?
I do not use other solutions, so I cannot compare its pricing to others, but its price seems okay.
What needs improvement with Vicarius vRx?
I would be happy if the patch update could be downloaded to the Vicarius server and then implemented on the client. Currently, they just send a link to the software. For example, if I want to updat...
What is your primary use case for Vicarius vRx?
We use Vicarius vRx to manage all third-party software updates. Previously, we could manage Windows updates, but third-party updates were an issue. It was difficult for us to manage the updates of ...
 

Comparisons

 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
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879,425 professionals have used our research since 2012.