No more typing reviews! Try our Samantha, our new voice AI agent.

Atera vs ThreatSync NDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 18, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atera
Ranking in Network Monitoring Software
39th
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Help Desk Software (11th), IT Infrastructure Monitoring (42nd), IT Service Management (ITSM) (10th), Remote Monitoring and Management (RMM) (5th), Patch Management (12th), AIOps (22nd), Agentic Automation (10th), Autonomous Endpoint Management (7th)
ThreatSync NDR
Ranking in Network Monitoring Software
56th
Average Rating
8.6
Reviews Sentiment
8.7
Number of Reviews
2
Ranking in other categories
Network Detection and Response (NDR) (18th)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Atera is 0.6%, up from 0.3% compared to the previous year. The mindshare of ThreatSync NDR is 0.3%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Atera0.6%
ThreatSync NDR0.3%
Other99.1%
Network Monitoring Software
 

Featured Reviews

NC
IT Manager at Telstra
Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time
The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.
Michael-Foster - PeerSpot reviewer
Head of IT at Bulkhaul Limited
Has improved threat detection and reduced manual workload through real-time cloud insights
ThreatSync+ NDR has helped identify potential security gaps in my network, and we are currently working on resolving them. The impact on incident response time varies. During daytime operations, it reacts instantly with a notification delay of 10 to 20 minutes, while nighttime notifications can have up to eight hours delay. ThreatSync+ NDR has enhanced our ability to proactively manage network risks by enabling us to implement extra measures at a lower level based on its findings. The compliance reporting tools are comprehensive and meet our requirements. Though we haven't conducted official compliance reporting yet, we anticipate it will save approximately one day of work in report compilation. Regarding pricing, WatchGuard rates a nine out of ten. We maintain 1,001 licenses for ThreatSync+ NDR, serving approximately 1,000 users, with about 300 local users in the UK. ThreatSync+ NDR's effectiveness in identifying weaknesses before exploitation is excellent and very quick. I recommend ThreatSync+ NDR to other users based on its rapid deployment and immediate value delivery. I rate ThreatSync+ NDR 9 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."
"Atera has saved our organization money; we look at Atera as an extra employee that we only pay about $300 a month, which is incredible savings over having to hire somebody to do all the tasks that Atera performs for us."
"One thing that I'm most impressed by with Atera is how much they listen to their community to focus on more integrations."
"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."
"Atera has helped me to provide more accurate solutions based on a given problem."
"There are a lot fewer hardware replacements. Once people migrated from old style hard disks over to SSDs, you have things like hard disks filling up faster. So, I run a script to clear out all the waste, e.g., all the temporary files and downloads. A lot of our business runs through a custom web application that we built. This involves people downloading a lot of PDFs and Excel files, and not just having them sitting in folders. With Atera, I can just go through and clean the temporary files out."
"Atera saves me money on a monthly basis because my cost is a fixed price per month per technician, and it doesn't matter how many computers I manage."
"I would say it's the number one tool for all ITMS."
"Implementing ThreatSync+ NDR has influenced our business significantly as it provides enhanced security and saves several hours daily by eliminating manual log reviews."
"ThreatSync NDR is a strong addition to our company's security architecture."
 

Cons

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."
"The one thing that could do with improvement is the reporting."
"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."
"It should improve its processes."
"Customization could be improved."
"Atera could be improved by adding more granular control over technician roles. We need more specific controls on what technicians can access, like limiting their ability to view certain sections or access devices and share files. This feature request has already been made. The IP asset management capabilities need improvement to better manage assets beyond just devices."
"The billing module has a standard layout which is too limited for my needs."
"I also use Apple Zoho, which does not require you to download anything. You can get help from Zoho. Atera, on the other hand, requires you to download an applet."
"After using ThreatSync+ NDR for about a year, areas for improvement include the ability to pull logs from other vendors using an API."
"There are definitely areas for improvements in ThreatSync NDR, as no product is perfect. Its effectiveness depends on proper network visibility, so if important traffic segments are not mirrored or monitored, detection may be incomplete."
 

Pricing and Cost Advice

"As an internal IT, it's gold right there. It is money in the bank."
"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."
"The solution cost approximately $200 Canadian per month."
"The value of the product is perfect, neither cheap nor expensive. I think it is the right rate. It would be awesome if it continued to be the same price because it is a great solution that I like. I like it because I'm not paying per device. I have some customers on monthly contracts and some of them are on break'n fix. If I have a client who is on break'n fix, and they need to pay per agent, then I am losing money. If they were ever to change structures, going to pay-per-device model, then I would need to think about changing to something else."
"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."
"With Atera, the more you add, the cheaper the cost of the additional endpoints will be."
"The price is reasonable for what we require."
"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."
Information not available
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Comms Service Provider
9%
Construction Company
9%
Educational Organization
9%
Manufacturing Company
7%
Construction Company
16%
Outsourcing Company
9%
Comms Service Provider
7%
Transportation Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Large Enterprise1
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...
What is your primary use case for Atera?
My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...
What needs improvement with ThreatSync+ NDR?
After using ThreatSync+ NDR for about a year, areas for improvement include the ability to pull logs from other vendors using an API. You can use Netflow which gets around this in some cases.
What is your primary use case for ThreatSync+ NDR?
We use ThreatSync+ NDR for both network monitoring and detection and response.
What advice do you have for others considering ThreatSync+ NDR?
ThreatSync+ NDR has helped identify potential security gaps in my network, and we are currently working on resolving them. The impact on incident response time varies. During daytime operations, it...
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Information Not Available
Find out what your peers are saying about Zabbix, SolarWinds, Datadog and others in Network Monitoring Software. Updated: August 2026.
909,725 professionals have used our research since 2012.