No more typing reviews! Try our Samantha, our new voice AI agent.

Atera vs Cisco DNA Center comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.8
Atera boosts client satisfaction and reduces costs by automating tasks, extending hardware lifespan, and offering integrated features.
Sentiment score
4.7
Cisco DNA Center enhances time efficiency despite high costs and complex licensing, yielding high return on investment ratings.
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
Sr. Director, Business Development & Sales Operations at connect professional services
 

Customer Service

Sentiment score
7.8
Atera's customer service is praised for its responsiveness, technical expertise, reliability, and effective multi-factor authentication and updates.
Sentiment score
6.3
Cisco DNA Center's customer service is generally helpful, but inconsistency and delays in technical support are frequently noted.
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
Sr. Director, Business Development & Sales Operations at connect professional services
I would rate Cisco support easily at nine out of ten.
Cloud Infrastructure Architect at POST Luxembourg
The support for Cisco DNA Center is good.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
 

Scalability Issues

Sentiment score
7.3
Atera excels in scalability and versatility, managing endpoints efficiently, but users seek enhancements in ticketing and functionality.
Sentiment score
7.4
Cisco DNA Center is scalable and efficient for large networks but may face limitations with IPv6 support and costs.
From my experience, we can easily manage numerous devices.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
The solution is designed for large enterprise companies.
Sr. Director, Business Development & Sales Operations at connect professional services
 

Stability Issues

Sentiment score
8.1
Atera offers stable, reliable performance with minimal downtime, regular updates, and rare minor issues, enhancing user satisfaction.
Sentiment score
7.4
Users generally rate Cisco DNA Center highly for stability, with minor issues often resolved effectively by Cisco support.
When we communicate problems, they solve them effectively.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
 

Room For Improvement

Users seek improved access management, enhanced mobility, integration, customization, better controls, and scalability in Atera's platform features.
Cisco DNA Center needs integration, UI, security, and support improvements, with high pricing, complex deployment, and feature parity desired.
Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive.
IT Manager at Telstra
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
Sr. Director, Business Development & Sales Operations at connect professional services
The deployment part is definitely an area for improvement.
Cloud Infrastructure Architect at POST Luxembourg
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
 

Setup Cost

Atera's per-technician pricing allows unlimited devices, offering cost-effective scalability and predictability, ideal for enterprise users.
Cisco DNA Center is costly, suited for large enterprises, with advanced features requiring extra fees, and challenging for SMBs.
 

Valuable Features

Atera offers powerful RMM, automation, and remote access features, with unlimited endpoints and AI Copilot for efficient IT management.
Cisco DNA Center provides centralized management, automation, AI-based insights, and security, enhancing network operations with scalable automation and comprehensive visibility.
Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint.
IT Manager at Telstra
Atera's automation capabilities stand out because we can create new users and customers efficiently.
Owner at Sytex Ltd.
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
The most valuable features include AI-driven insights which make troubleshooting much easier.
Sr. Director, Business Development & Sales Operations at connect professional services
 

Categories and Ranking

Atera
Ranking in Network Monitoring Software
39th
Average Rating
9.4
Reviews Sentiment
7.5
Number of Reviews
16
Ranking in other categories
Help Desk Software (11th), IT Infrastructure Monitoring (37th), IT Service Management (ITSM) (10th), Remote Monitoring and Management (RMM) (5th), Patch Management (11th), AIOps (22nd), Agentic Automation (8th)
Cisco DNA Center
Ranking in Network Monitoring Software
19th
Average Rating
8.0
Reviews Sentiment
6.1
Number of Reviews
44
Ranking in other categories
Network Management Applications (1st), Network Automation (2nd)
 

Mindshare comparison

As of July 2026, in the Network Monitoring Software category, the mindshare of Atera is 0.6%, up from 0.3% compared to the previous year. The mindshare of Cisco DNA Center is 0.7%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
Cisco DNA Center0.7%
Atera0.6%
Other98.7%
Network Monitoring Software
 

Featured Reviews

NC
IT Manager at Telstra
Remote monitoring has streamlined endpoint management and consistently reduced ticket resolution time
The best features Atera offers include the per-technician pricing, which is honestly one of the biggest things. Unlimited endpoints for a flat monthly fee per tech is a model that makes sense for us, since we are not paying more every time we add a new endpoint. The AI Copilot feature has been a nice addition that helps our techs summarize tickets and suggest fixes faster, which has cut our resolution times noticeably. The AI Copilot feature has specifically helped my team because the automation handles a lot of the routine work, such as patch deployments, maintenance tasks, and monitoring alerts. Atera has positively impacted my organization by transforming how our team operates day-to-day, and the pricing model is hard to beat. The outcomes or metrics showing how Atera has made a positive impact include the 30% reduction in ticket resolution time I mentioned earlier.
Mahir Öztürk - PeerSpot reviewer
Network Engineer at NGN Bilgi ve İletişim Hizmetleri
Client history has helped resolve past network issues more efficiently
I mostly use the client history feature of Cisco DNA Center. I didn't use the real-time monitoring capability of Cisco DNA Center because I primarily used it for client history regarding issues and problems. I don't use it for real-time monitoring. If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
report
Use our free recommendation engine to learn which Network Monitoring Software solutions are best for your needs.
902,988 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
9%
Comms Service Provider
9%
Educational Organization
9%
Manufacturing Company
7%
Manufacturing Company
13%
Government
8%
Financial Services Firm
8%
Computer Software Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business14
Large Enterprise1
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise9
Large Enterprise24
 

Questions from the Community

What is your experience regarding pricing and costs for Atera?
The prices have increased over time. After expressing concerns about pricing to account managers, they offered a 30% discount option for annual commitments. The main benefit we see with this produc...
What needs improvement with Atera?
Reporting is probably the main frustration. Some of the more advanced reports are locked behind higher pricing tiers, which feels restrictive. Atera can be improved in that the remote access can al...
What is your primary use case for Atera?
My main use case for Atera is remote monitoring and management across all our endpoints. We have devices spread across multiple sites, so having one platform where we can see everything, push patch...
What is your experience regarding pricing and costs for Cisco DNA Center?
After evaluating other solutions, we will provide feedback.
What needs improvement with Cisco DNA Center?
The deployment of Cisco DNA Center was complex due to the fact that on the data center side, we have a Juniper infrastructure, which created some complexity, though not significant. The deployment ...
What is your primary use case for Cisco DNA Center?
In my organization, we currently have some Cisco devices such as access switches, and we also have infrastructure, but that is not part of our responsibility. We do not manage that infrastructure. ...
 

Also Known As

No data available
DNA Center
 

Overview

 

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera. 
Information Not Available
Find out what your peers are saying about Atera vs. Cisco DNA Center and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.