Atera vs Automox comparison

Atera and Automox are both solutions in the Patch Management category. Atera is ranked #11 with an average rating of 9.0, while Automox is ranked #17. Atera holds a 3.5% mindshare in PM, compared to Automox’s 3.5% mindshare. Additionally, 93% of Atera users are willing to recommend the solution, compared to 100% of Automox users who would recommend it.

Atera

Read 15 Atera reviews

1,418 Views
917 Comparison Views

93% willing to recommend

Automox

Read 10 Automox reviews

890 Views
671 Comparison Views

100% willing to recommend

Atera

Automox

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Executive SummaryUpdated on Sep 16, 2024

Atera and Automox are prominent players in IT management, each offering distinct strengths. Atera leads in affordability and customer support while Automox justifies its higher price with feature-rich offerings.

Features: Atera offers comprehensive monitoring tools, seamless integrations, and extensive remote management. Automox features robust patch management, strong security functionalities, and efficient cloud-based solutions.

Room for Improvement: Atera users suggest enhancements in reporting, automation capabilities, and UI responsiveness. Automox users want better user experience in patch deployment, more intuitive interface, and faster update processes.

Ease of Deployment and Customer Service: Atera is known for its straightforward deployment and responsive customer service. Automox also has positive deployment feedback but sometimes lacks in customer support responsiveness.

Pricing and ROI: Atera is cost-effective with a satisfactory ROI. Automox, while more expensive, offers a strong ROI through its comprehensive features.

To learn more, read our detailed Atera vs. Automox Report (Updated: April 2025).

Buyer's Guide

Atera vs. Automox

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Atera

Ranking in Patch Management

11th

Average Rating

9.2

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (13th), Remote Monitoring and Management (RMM) (4th)

Automox

Ranking in Patch Management

17th

Average Rating

8.8

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Vulnerability Management (50th), Endpoint Protection Platform (EPP) (61st), Enterprise Mobility Management (EMM) (18th)

Mindshare comparison

As of May 2025, in the Patch Management category, the mindshare of Atera is 3.5%, down from 5.6% compared to the previous year. The mindshare of Automox is 3.5%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

James Clowes

IT Manager at Dynamic Bradview Roofing

Having fewer hardware replacements saves us in annual costs

There is a new version of the interface coming out. I have been asking for a new version for a while. While the interface is nice, I guess the developer thinks one way and the user thinks another. So, I think the interface is getting a big overhaul. This is what they have mentioned in their webinars and stuff. It is in beta, but I'm not on the beta program, so I haven't seen it. I can't really complain about the old interface, but now that I have heard there is a new one coming, all I want is the new one. The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client. Reports are fine for internal use, where they never leave your company. However, if I was an MSP, I would probably want a little bit more information or the ability to customize some of it without having to edit PDFs.

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Jack Leung

EMEA Senior Systems Engineer at Quaker Chemical Corporation

Easy to use and deploy agents but needs more stability

We just need to deploy the agent to the endpoints. We don't need to set up anything. For a single agent, it takes one or two minutes. However, we deployed globally, and you need to take into consideration the time it will take to deploy across each endpoint. It's very simple to deploy. We had three or four engineers take care of the implementation.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Measuring the integration is very helpful when using Atera Assist Test. It takes the solution to the next level by automating activities. It doesn't just provide the solution but also allows running scripts to fix issues before a technician has to work on them."

"It's very easy to use, not just for me, but even for people who have claimed, "I'm not very good at IT." Once you have it installed and you have it set up, it pretty much works by itself. It really helps you do what you need to do. It's easy to use for a beginner, compared to some of the other larger RMMs that are a little bit more complicated."

"I have better access when I go to look for something regarding either a specific user or software. It is easier to locate. When I am troubleshooting with my clients on the phone, I am not fiddling around looking through a bunch of ticket notes trying to locate something. It makes me a lot more efficient."

"Pricing is definitely my favorite part of it. It is also extremely easy to use."

"Atera saves money. A trip to the customer costs between $20 to $30. Then, you need to charge the customer $20 to $30 for the travel. However, if you are doing this work remotely, then you are not driving. This makes the process easier and saves money for you and the customer. For example, if it is just one machine, then the savings comes out to $50 to $60. If we are talking about a huge client, who has hundreds of machines and is changing their infrastructure, that is a lot of money."

"I really like the Shared Script Library and automation tasks which they have implemented... because all the Atera users in the community can share their scripts and their automation tasks knowledge. The same goes for the Shared SNMP Template Library."

"All of the features of Atera are valuable because they allow the customers to achieve their goals. It is easy to use, has good collaboration, and has zero maintenance."

"The most valuable features of this solution are automatic batch matching and unattended support access."

More Atera pros

"The fact that it's just one product that can patch multiple operating systems is really great."

"Its flexibility is most valuable."

"They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic."

"Previously, we would run a report, scan it, and compare it. We were spending 15 to 30 minutes a month on each machine on this stuff because you would find stuff that wasn't up to date, then you had to fix it. This solution takes that time down to minutes. Automox saves us easily many hours a month."

"Coming from prior solutions that were a lot more effort, Automox's patch management abilities are transformational. When I took over patching at my company, they were using on-premise architecture to patch. As the workforce shifted from being in the office into their home offices, I was able to lift and shift with no effort other than deploying the new agent out into the environment."

"The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours."

"It's easy to deploy agents to endpoints."

"It's super easy to use and we haven't found anything easier."

More Automox pros

Cons

"Having more freedom to perform identity access management would be great."

"It should improve its processes."

"The one thing that could do with improvement is the reporting. This is from someone who worked in an MSP, where I would want to run a report and be able to just present that to a client."

"The billing module has a standard layout which is too limited for my needs."

"There is definitely room for improvement with its automation capabilities."

"The chat solutions need improvement because we first need to connect to the customer. This needs to improve so that there is a particular feature that can provide support to customers even if they are not connected to a computer."

"I would like to see more mobile device management. iPad is a big one. I know they've been working on some of that. For me, it would be amazing if I could do tablet devices and even expand it to POS systems or the like. I know that a lot goes into that but I've seen it is an area they're looking at."

"They are working on an update, and I would like to see more stuff outside of just computers and servers. Increasingly, we need to be able to monitor and manage network devices. Atera is improving on that already, which is one place that it is currently lacking."

More Atera cons

"There should be better inventory capabilities. Right now, they only allow you to have insight into software out-of-the-box. It would be nice to also extend that into custom inventory that can be modified and managed by the practitioner."

"The only thing that we've ever truly wanted is an onsite repository. Currently, all updates are provided directly from the internet. So, if you have 1,000 devices, all 1,000 devices go directly out to the internet. We would love the option of being able to put the updates on local storage so that we're not consuming as much bandwidth. That is literally the only thing that we've ever wanted."

"The stability has come a long way from what it was like when it started and now it's really good."

"It should have integrated workstation access. So, there should be a remote desktop feature."

"When we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now."

"As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned."

"We would like to see additional detailed reporting for Service providers like us. We had to build our own reports via their APIs to meet our needs."

"Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \"

More Automox cons

Pricing and Cost Advice

"Atera's pricing stays fixed and predictable, enabling us to add more customers and unlimited monitored devices. We still have a number of clients who fit a break/fix IT model. This is something where clients are complaining more about having to pay extra month-by-month for technology services. With Atera's model, we don't have to be going out and asking for more from clients each month. Right now, with where we are at in terms of scale, this is very important to us."

"We pay per user. I am the only user. It is $150 per user. If I need to add one, it is not as costly as expanding with other providers."

"One of the biggest issues I face is the need to pay per technician. I've dealt with other platforms that you need to have 250-500 devices. Even though the cost declines as the number of devices a person has increases, they still require you to pay for 250 or 500, respectively. With Atera, the number doesn't matter as you always pay the same amount. I approximate that Atera saves me $100 per week."

"In terms of cost, it's not very expensive. I’d rate it around three or four out of ten, considering its value for money."

"Atera happened to have the best pricing model."

"As an internal IT, it's gold right there. It is money in the bank."

"It comes with unlimited devices, so the fixed price cost is taken out of my budget. So, I'm all good."

"The price is reasonable for what we require."

More Atera pricing and cost advice

"We're doing it annually directly through Automox. It is per endpoint. It is $2 and some change per endpoint, but I believe the cost is right around $28,000. Everything is covered in this fee."

"The product is a great value."

"Its licensing for a year was nine grand. There was no additional fee."

"The cost is very reasonable compared to the competition."

"The pricing and licensing costs have been great for us... My advice to others who are evaluating or thinking of implementing Automox is to give it a shot. If a free trial is still available, definitely use it, because it makes life a lot easier."

"There are no additional costs in addition to the extended licensing fees with Automox. You get your support and your per endpoint license with what you purchased."

"Automox just charges us a set amount per user, per month, for using the product. That is very important to us. Because it's a cloud-native solution, you're saving on the cost of hosting an on-premises solution on your servers."

"For all these software tools, it is usually a subscription model. There is a monthly charge that we need to pass along to our clients because we are doing all this for their benefit. It is only a couple of bucks a month per computer, and that is a low enough price point where our clients, without exception, have accepted it, and said, "This is great. We will pay that. It sounds like a worthwhile thing.""

More Automox pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

10%

Retailer

Educational Organization

Computer Software Company

15%

Government

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Atera?

Pricing is low. It costs around 149 bucks per month.

See all answers

What needs improvement with Atera?

It should improve its processes.

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What is your primary use case for Atera?

Atera is integral to our daily operations. We use it for RMM, PSA, our ticket system, and contact with people. We also integrate it with different products.

See all answers

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Product Reports

Buyer's Guide

Atera

April 2025

Download Atera product report

Buyer's Guide

Automox

April 2025

Download Automox product report

Overview

Atera offers a comprehensive solution for MSPs and IT Professionals. The platform provides in one integrated solution: full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more! Atera’s disruptive pricing model also helps managed IT service providers scale their business while providing continued best-in-class service. All plans include unlimited devices, meaning you only pay per technician.Everything you need, in one easy-to-use platform

Thousands of paying users in over 75 countries
Free 30-day trial, no credit card or commitment required
No hidden fees or restrictions, all plans include unlimited devices
Seamless integration with your favorite IT tools including: Splashtop, AnyDesk, TeamViewer, and ScreenConnect

What can Atera do for you?

Improve Efficiency. Atera delivers customers the tool suite for IT management. Everything you need in an all-in-one, easy-to-use platform.
Automation. Set alerts and proactively prevent issues for your clients. Minimize time spent on manual tasks and spend more time on what matters most, serving your customers.
Disruptive Pricing, Unlimited Devices. Per technician-based pricing with unlimited servers and workstations means you can cover it all, at one fixed price.

Atera

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.

Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.

Automox dramatically reduces corporate risk while raising operational efficiency to deliver best-in-class security outcomes, faster and with fewer resources.

Automox

Sample Customers

MSPs, IT consultants, and IT departments worldwide trust and use Atera.

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Buyer's Guide

Atera vs. Automox

April 2025

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Find out what your peers are saying about Atera vs. Automox and other solutions. Updated: April 2025.

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