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Aspect Unified IP vs SAP Business Communications Manager comparison

Alvaria and SAP are both solutions in the Contact Center Platforms category. Alvaria is ranked #16, while SAP is ranked #18. Alvaria holds a 1.4% mindshare in CCP, compared to SAP’s 1.1% mindshare.
Aspect Unified IP
  • 286 Views
  • 80 Comparison Views
SAP Business Communications...
  • 160 Views
  • 78 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Aspect Unified IP and SAP Business Communications Manager based on real PeerSpot user reviews.

Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.

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To learn more, read our detailed Contact Center Platforms Report (Updated: August 2025).
Buyer's Guide
Contact Center Platforms
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aspect Unified IP
Ranking in Contact Center Platforms
16th
Ranking in Contact Center Infrastructure
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
IVR Systems (6th)
SAP Business Communications...
Ranking in Contact Center Platforms
18th
Ranking in Contact Center Infrastructure
9th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Contact Center Platforms category, the mindshare of Aspect Unified IP is 1.4%, up from 0.6% compared to the previous year. The mindshare of SAP Business Communications Manager is 1.1%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Platforms Market Share Distribution
ProductMarket Share (%)
Aspect Unified IP1.4%
SAP Business Communications Manager1.1%
Other97.5%
Contact Center Platforms
Buyer's Guide
Contact Center Platforms
August 2025
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Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: August 2025.
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Comparisons

Cisco Unified Customer Voice Portal (Unified CVP) vs Aspect Unified IP Logo
Cisco Unified Customer Voice Portal (Unified CVP) vs Aspect Unified IP
Compared 82% of the time
Avaya Infinity Platform vs Aspect Unified IP Logo
Avaya Infinity Platform vs Aspect Unified IP
Compared 18% of the time
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Avaya Infinity Platform vs SAP Business Communications Manager Logo
Avaya Infinity Platform vs SAP Business Communications Manager
Compared 50% of the time
Mitel Contact Center Solutions vs SAP Business Communications Manager Logo
Mitel Contact Center Solutions vs SAP Business Communications Manager
Compared 50% of the time
More SAP Business Communications Manager Competitors
 

Product Reports

Buyer's Guide
Contact Center Platforms
August 2025
Aspect Unified IP reportDownload Aspect Unified IP product report
Buyer's Guide
Contact Center Platforms
August 2025
SAP Business Communications Manager reportDownload SAP Business Communications Manager product report
 

Also Known As

Unified IP
Business Communications Manager
 

Overview

Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Alvaria

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
SAP
 

Sample Customers

Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Kaeser Kompressoren
Buyer's Guide
Contact Center Platforms
August 2025
Download Free Report
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: August 2025.
DOWNLOAD NOW
867,497 professionals have used our research since 2012.
See our list of best Contact Center Platforms vendors and best Contact Center Infrastructure vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.