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Aspect Unified IP vs SAP Business Communications Manager comparison

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Ranking
7th
Views
171
Comparisons
139
Reviews
0
Average Words per Review
0
Rating
N/A
13th
Views
85
Comparisons
70
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Unified IP
Business Communications Manager
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Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Aspect Unified IP
Learn more about SAP Business Communications Manager
Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Kaeser Kompressoren

Aspect Unified IP is ranked 7th in Contact Center Platforms while SAP Business Communications Manager is ranked 13th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Aspect Unified IP is most compared with , whereas SAP Business Communications Manager is most compared with .

See our list of best Contact Center Platforms vendors and best Contact Center Infrastructure vendors.

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