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  • Aspect Unified IP vs. SAP Business Communications Manager

Aspect Unified IP vs SAP Business Communications Manager comparison

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Ranking
7th
out of 33 in Contact Center Platforms
Views
171
Comparisons
139
Reviews
0
Average Words per Review
0
Rating
N/A
13th
out of 33 in Contact Center Platforms
Views
85
Comparisons
70
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Unified IP
Business Communications Manager
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Alvaria
SAP
Overview
Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

The SAP Business Communications Management rapid-deployment solution provides preconfigured contact center functions and is integrated into CRM. It's contents include:

  • Routing of inbound contacts based on IVR* entries, waiting time, priority or status.
  • Enhanced presence information and routing.
  • Transfer, toggle, hold, and outbound call functions.
  • "Queue callback" and speech recording.
  • Real-time monitoring and reporting.
  • CRM IC, contact center softphone, and office softphone.
Offer
Learn more about Aspect Unified IP
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Learn more about SAP Business Communications Manager
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Sample Customers
Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Kaeser Kompressoren

Aspect Unified IP is ranked 7th in Contact Center Platforms while SAP Business Communications Manager is ranked 13th in Contact Center Platforms. Aspect Unified IP is rated 0.0, while SAP Business Communications Manager is rated 0.0. On the other hand, Aspect Unified IP is most compared with , whereas SAP Business Communications Manager is most compared with .

See our list of best Contact Center Platforms vendors and best Contact Center Infrastructure vendors.

We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.