Aspect Unified IP vs NEC UNIVERGE UC&C Contact Center comparison

Alvaria and NEC are both solutions in the Contact Center Infrastructure category. Alvaria is ranked #14, while NEC is ranked #9. Alvaria holds a 4.6% mindshare in CCI, compared to NEC’s 3.8% mindshare.

Aspect Unified IP

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109 Comparison Views

NEC UNIVERGE UC&C Contact C...

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133 Comparison Views

Aspect Unified IP

NEC UNIVERGE UC&C Contact C...

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Executive Summary

We performed a comparison between Aspect Unified IP and NEC UNIVERGE UC&C Contact Center based on real PeerSpot user reviews.

Find out what your peers are saying about Five9, Cisco, Mitel and others in Contact Center Infrastructure.

To learn more, read our detailed Contact Center Infrastructure Report (Updated: March 2026).

Buyer's Guide

Contact Center Infrastructure

March 2026

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Helped 884,266 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Aspect Unified IP

Ranking in Contact Center Infrastructure

14th

Average Rating

0.0

Number of Reviews

Ranking in other categories

Contact Center Platforms (17th), IVR Systems (5th)

NEC UNIVERGE UC&C Contact C...

Ranking in Contact Center Infrastructure

9th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Contact Center Infrastructure category, the mindshare of Aspect Unified IP is 4.6%, up from 1.8% compared to the previous year. The mindshare of NEC UNIVERGE UC&C Contact Center is 3.8%, up from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Contact Center Infrastructure Mindshare Distribution
Product	Mindshare (%)
NEC UNIVERGE UC&C Contact Center	3.8%
Aspect Unified IP	4.6%
Other	91.6%

Contact Center Infrastructure

Buyer's Guide

Contact Center Infrastructure

March 2026

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Comparisons

Cisco Unified Customer Voice Portal (Unified CVP) vs Aspect Unified IP

Compared 48% of the time

Cisco Unified Contact Center Express vs Aspect Unified IP

Compared 16% of the time

Cisco Unified Contact Center Enterprise vs Aspect Unified IP

Compared 16% of the time

Avaya Infinity Platform vs Aspect Unified IP

Compared 11% of the time

TeleWare Interactive Voice Response vs Aspect Unified IP

Compared 9% of the time

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Cisco Unified Contact Center Enterprise vs NEC UNIVERGE UC&C Contact Center

Compared 55% of the time

Mitel Contact Center Solutions vs NEC UNIVERGE UC&C Contact Center

Compared 45% of the time

More NEC UNIVERGE UC&C Contact Center Competitors

Product Reports

Buyer's Guide

Contact Center Platforms

March 2026

Download Aspect Unified IP product report

Buyer's Guide

Contact Center Infrastructure

March 2026

Download NEC UNIVERGE UC&C Contact Center product report

Also Known As

Unified IP

UNIVERGE UC&C Contact Center

Overview

Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.

Alvaria

UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.

NEC

Sample Customers

Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com

Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network

Buyer's Guide

Contact Center Infrastructure

March 2026

Download Free Report

Find out what your peers are saying about Five9, Cisco, Mitel and others in Contact Center Infrastructure. Updated: March 2026.

DOWNLOAD NOW

884,266 professionals have used our research since 2012.

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.