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Aspect Unified IP vs NEC UNIVERGE UC&C Contact Center comparison

Alvaria and NEC are both solutions in the Contact Center Infrastructure category. Alvaria is ranked #11, while NEC is ranked #8. Alvaria holds a 3.1% mindshare in CCI, compared to NEC’s 3.9% mindshare.
Aspect Unified IP
  • 286 Views
  • 69 Comparison Views
NEC UNIVERGE UC&C Contact C...
  • 124 Views
  • 94 Comparison Views

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aspect Unified IP
Ranking in Contact Center Infrastructure
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Contact Center Platforms (16th), IVR Systems (6th)
NEC UNIVERGE UC&C Contact C...
Ranking in Contact Center Infrastructure
8th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2025, in the Contact Center Infrastructure category, the mindshare of Aspect Unified IP is 3.1%, up from 3.0% compared to the previous year. The mindshare of NEC UNIVERGE UC&C Contact Center is 3.9%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Infrastructure Market Share Distribution
ProductMarket Share (%)
NEC UNIVERGE UC&C Contact Center3.9%
Aspect Unified IP3.1%
Other93.0%
Contact Center Infrastructure
 

Comparisons

Cisco Unified Customer Voice Portal (Unified CVP) vs Aspect Unified IP Logo
Cisco Unified Customer Voice Portal (Unified CVP) vs Aspect Unified IP
Compared 82% of the time
Avaya Infinity Platform vs Aspect Unified IP Logo
Avaya Infinity Platform vs Aspect Unified IP
Compared 18% of the time
More Aspect Unified IP Competitors
Cisco Unified Contact Center Enterprise vs NEC UNIVERGE UC&C Contact Center Logo
Cisco Unified Contact Center Enterprise vs NEC UNIVERGE UC&C Contact Center
Compared 100% of the time
More NEC UNIVERGE UC&C Contact Center Competitors
 

Product Reports

Buyer's Guide
Contact Center Platforms
August 2025
Aspect Unified IP reportDownload Aspect Unified IP product report
No data available
 

Also Known As

Unified IP
UNIVERGE UC&C Contact Center
 

Overview

Aspect Unified IP 7.1. comes with a sea of enhanced features that fully leverage its highly available, scalable architecture.
Alvaria
UNIVERGE Business ConneCT, NEC's versatile all-in-one Unified Communications & Collaboration (UC&C) suite, integrates all communication streams and presents them in a single view, giving employees control over how and when to be contacted, via a choice of devices - in the office, at home and on the move. Business ConneCT includes call control, presence, voicemail, operator and directory services, as well as a comprehensive contact center.
NEC
 

Sample Customers

Newport City Homes, HomeShop18, Red Roof, CCS Companies, AmBank Group, Golfbreaks.com
Nippon Express, Virtua Healthcare System, Ministry of Education Province of San Juan Argentina, Taj Hotels Resorts and Palaces, Olive View-UCLA Medical Center, Minaminihon Information Processing Center, Tift Regional Medical Center, TORO National Support Network
See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.