No more typing reviews! Try our Samantha, our new voice AI agent.

ARIS Risk and Compliance Manager vs SUSAN by ServQual-Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ARIS Risk and Compliance Ma...
Ranking in GRC
11th
Average Rating
8.0
Reviews Sentiment
8.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SUSAN by ServQual-Security
Ranking in GRC
15th
Average Rating
10.0
Reviews Sentiment
7.2
Number of Reviews
2
Ranking in other categories
AI Security (34th)
 

Featured Reviews

BPMexp67 - PeerSpot reviewer
BPM Expert at a consultancy with 1-10 employees
Covers the entire risk management cycle, from identification and evaluation to control, mitigation, and monitoring
The most effective features are the basic ones to evaluate and control risk. We have many specific small models inside of ARIS Risk and Compliance Manager, like issue management. These are smaller add-ons depending on the needs. You are including specific models as well. The basic ones do exactly what is required for risk management: identification, evaluation, control, mitigation, and modification. And, we have dashboards with the possibility to configure compliance policies and risk limits based on which we can create alarms. If there are maximum limits, we create alarms attached to the responsible people. Normally, there is someone that identifies the risk, and then you have the risk owner. These people [normal users] can send notifications to the risk owner, who will evaluate the risk and decide whether it's important to control it or not. I remember a project where the customer wanted to control all risks and assigned many people to identify them. They started identifying risks everywhere. After a few years, the customer realized that it didn't make sense to control all of them. So, they created limits—levels of risk the company was willing to accept because it was more expensive to implement controls than to manage the risk. So, regarding ARIS Risk and Compliance Manager, you can implement all the risks and policies you can imagine because it's very customizable. You can customize a lot of things.
reviewer2763861 - PeerSpot reviewer
IT Manager at Cara Jewellers
Has transformed how we detect and prioritize security risks across our environment
The Security Incident Score is arguably the most valuable feature. It immediately highlights critical gaps and weaknesses in our current security structure, allowing us to not just react to incidents, but to proactively identify and continuously improve our controls. It has been an essential metric for measuring and driving security posture improvement across all our compliance domains.
report
Use our free recommendation engine to learn which GRC solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Construction Company
38%
Healthcare Company
14%
Manufacturing Company
12%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What is your primary use case for ARIS Risk and Compliance Manager?
I recommend it to my customers. Sometimes, we follow the normal cycle: risk identification, then evaluation, then mitigation, and lastly, monitoring. In other processes, we use the software to anal...
What advice do you have for others considering ARIS Risk and Compliance Manager?
At this moment, I would recommend this tool. This is the tool I know more than the others. I know a little bit about BWise and other tools like Spark. But ARIS is the one I know best because I've b...
What is your experience regarding pricing and costs for ARIS Risk and Compliance Manager?
We have some nominated licenses, which are per user, and concurrent licenses. The concurrent licenses are more expensive than the other ones but are better, at least for a big company. We can have ...
What needs improvement with SUSAN by ServQual-Security?
The Auditor Option view access needs to be separated.
What is your primary use case for SUSAN by ServQual-Security?
SUSAN has been a game-changer for our Security Operations Center (SOC). The ability to seamlessly integrate with our existing infrastructure—specifically our firewall and endpoint protection soluti...
 

Overview

 

Sample Customers

Alicorp, Tesco, Dubai Municipality, Emirates NBD, Suva - ARIS serves customers across all industries and of every size worldwide. Companies trust ARIS as being in the market of business process management for more than 30 years, serving users worldwide, from 1 user companies to the Fortune 500.
Information Not Available
Find out what your peers are saying about ARIS Risk and Compliance Manager vs. SUSAN by ServQual-Security and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.