Arcserve UDP and Veritas System Recovery are two leading products in the data protection and recovery category. Arcserve UDP stands out in pricing and customer support, while Veritas System Recovery is more favorable for comprehensive functionality due to its superior features.
Features: Arcserve UDP offers comprehensive data backup capabilities, integration options for flexibility, and user-friendly operation allowing for significant ease in managing backups. It provides efficient replication and deduplication features. In contrast, Veritas System Recovery excels with robust data recovery options, advanced system management tools, and the ability to capture the precise system state for easier restorations. Its disk imaging capability further enhances its recovery potential.
Room for Improvement: Arcserve UDP could improve its reliability, as users sometimes encounter issues that could detract from its otherwise strong capabilities. Additionally, users have noted the need for enhanced features to meet every complex scenario. For Veritas System Recovery, pricing is a major consideration, as its cost may limit widespread adoption. It could also benefit from more intuitive interfacing and optimized use for server environments to appeal to a broader user base.
Ease of Deployment and Customer Service: Arcserve UDP is recognized for a straightforward deployment process, complemented by strong customer support, making setup approachable for users. Meanwhile, Veritas System Recovery also offers smooth deployment but provides comprehensive guidance and robust service to assist at every step, ensuring customer needs are thoroughly supported throughout the deployment phase.
Pricing and ROI: Arcserve UDP is known for attractive pricing, delivering a significant return on investment through cost-effective solutions suitable for budget-conscious buyers. Veritas System Recovery, while more expensive, justifies its cost with advanced recovery features, offering a compelling return for businesses prioritizing in-depth data recovery capabilities. The higher setup cost of Veritas is offset by its specialized functionalities, appealing to those needing comprehensive solutions.
| Product | Market Share (%) |
|---|---|
| Arcserve UDP | 2.2% |
| Veritas System Recovery | 0.8% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
Veritas System Recovery 18 delivers superior backup and disaster recovery for servers, desktops, and laptops with a single unified solution that enables businesses to recover from downtime or disasters in minutes. With patented Restore Anyware technology, IT administrators can rapidly restore exactly what they need, when and where they need it - including entire physical and virtual machines to bare metal or dissimilar hardware as well as files, folders, and granular application objects. Unlike other technologies, Veritas System Recovery also provides cross-platform Physical to-Virtual (P2V), Virtual-to-Virtual (V2V), and Virtual to-Physical (V2P) recoveries, making it the perfect complement to physical and virtual environments.
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