Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms.
The Appian Intelligent Contact Center makes it easy for organizations to build next generation contact center applications integrating AI, RPA, and BPM to provide concierge-level customer experience, make every agent a rockstar, and deliver unmatched business impact and efficiency.
Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience.
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