We performed a comparison between Ameyo Fusion CX and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We previously used Survey Monkey. We moved to using this solution because it offers more features. This solution offers call billing, CRM capabilities and remote support."
"Logging every action in Service Desk Manager (SDM)."
"When users have a problem, they report using Service Desk and it is very useful for this."
"It allows IT to handle users on a personal basis. It allows IT to have a name and a face, and we interact with the end-users."
"The database and the power that is driven behind the database."
"You can customize it and make it work to the client's needs."
"All the interactions and orchestrations of every problem, we can analyze what happens in the organization and which kind of incident we have."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"It has given us the ability to automate a lot of tasks, things we couldn't do before."
"In a future release, I would like to have smart learning. There are three phone networks in the UK and we want to know which networks are being used. I would also like to have language interpretation."
"One area that this product can improve is in the mobile user aspect."
"The product needs to have a better user experience in the interface and mobile functionality."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"More user experience in the look and feel of the application. "
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"Compared to some of the other products, I think we are bit behind."
"I would like to see the API cleaned up."
"It doesn't yet have the ability to integrate with other products."
Ameyo Fusion CX is ranked 28th in Help Desk Software with 1 review while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. Ameyo Fusion CX is rated 7.0, while Clarity SM is rated 7.8. The top reviewer of Ameyo Fusion CX writes "CRM and billing solution used in a large enterprise that offers scalability and stability". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Ameyo Fusion CX is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, ManageEngine ServiceDesk Plus and Agiloft ITSM ITIL Service Desk Suite.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
