Amazon CloudWatch vs ServiceNow Cloud Observability comparison

Amazon Web Services (AWS) and ServiceNow are both solutions in the Application Performance Monitoring (APM) and Observability category. Amazon Web Services (AWS) is ranked #13 with an average rating of 7.9, while ServiceNow is ranked #46 with an average rating of 7.3. Amazon Web Services (AWS) holds a 1.7% mindshare in APM, compared to ServiceNow’s 0.5% mindshare. Additionally, 90% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of ServiceNow users who would recommend it.

Amazon CloudWatch

Read 48 Amazon CloudWatch reviews

4,127 Views
2,311 Comparison Views

90% willing to recommend

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

837 Views
804 Comparison Views

100% willing to recommend

Amazon CloudWatch

ServiceNow Cloud Observability

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Amazon CloudWatch and ServiceNow Cloud Observability based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Amazon CloudWatch vs. ServiceNow Cloud Observability Report (Updated: September 2025).

Buyer's Guide

Amazon CloudWatch vs. ServiceNow Cloud Observability

September 2025

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Helped 872,019 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Amazon CloudWatch

Ranking in Application Performance Monitoring (APM) and Observability

13th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Log Management (16th), Cloud Monitoring Software (11th)

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

46th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Amazon CloudWatch is 1.7%, up from 1.3% compared to the previous year. The mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Amazon CloudWatch	1.7%
ServiceNow Cloud Observability	0.5%
Other	97.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Azam S M

Infrastructure Lead at Danat Fz LLC

Has provided reliable monitoring and alerting through extensive metric tracking and dashboard configuration

Amazon CloudWatch itself provides a lot of data. However, for visualization, we need to use third-party tools. We are in a process of integrating Grafana, Loki, and Prometheus to have better visualization on Amazon CloudWatch. We are also integrating Grafana with the application itself to get the application data and logs. Alternatively, there is AWS Kinesis and Glue where you can scrape the logs and have visualization, but a more easy option is Grafana. If you want to get a proper visual representation to see what is happening, then you need to integrate a third-party tool. Amazon CloudWatch has all the data, but to see what is happening, you need some third-party tool.

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VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The monitoring feature is valuable."

"The most valuable feature of Amazon CloudWatch is reliability."

"The detection is the most valuable feature."

"Amazon CloudWatch offers cost-saving advantages by being an inbuilt solution that requires no separate setup or maintenance for monitoring tasks."

"It's a very simple logging system."

"Setting up this product was easy. I found data analytics as its most valuable feature."

"The most valuable feature of Amazon CloudWatch is intrusion prevention."

"The alarms are one thing I love about AWS CloudWatch. It has alerts that notify us when resource use is approaching the limit."

More Amazon CloudWatch pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

Cons

"CloudWatch doesn’t monitor disk throughput by default."

"Better reporting is always something needed. That could be an answer to just about anything. But you always want better reporting, better dashboards, things that are just more dynamic and more accessible."

"The solution should provide human-readable metrics."

"The solution's auto-scaling could be improved."

"The dashboard of Amazon CloudWatch is not very customizable right now."

"There is room for improvement in the pricing, because they have a premium version, but it's not really a premium version. It's just an enhanced monitoring version, and it can be a bit expensive depending on your usage."

"We'd like the interface to be as easy as Datadog."

"Amazon CloudWatch's pricing needs improvement."

More Amazon CloudWatch cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

Pricing and Cost Advice

"It’s an open-source solution."

"Amazon CloudWatch is a cheap solution."

"The solution is expensive."

"The tool is not expensive."

"Amazon CloudWatch has very cheap pricing, and it hardly costs my company $25-$30 a month for fifty systems, so it's pretty affordable."

"It is a free-of-charge service."

"I consider it as a medium-priced solution."

"What's were using is the free service of Amazon CloudWatch, so they're not charging us. As for hidden fees, we're not aware of them because we're using what our clients provided us."

More Amazon CloudWatch pricing and cost advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

10%

University

Financial Services Firm

18%

Computer Software Company

15%

Manufacturing Company

13%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	9
Large Enterprise	24

No data available

Questions from the Community

What do you like most about Amazon CloudWatch?

The monitoring features are valuable.

See all answers

What is your experience regarding pricing and costs for Amazon CloudWatch?

Overall, the pricing of Amazon CloudWatch is very expensive.

See all answers

What needs improvement with Amazon CloudWatch?

Apart from traceability of network resources, Amazon CloudWatch needs to be more interoperable with other tools because many companies are starting to use AI-based dashboards. When using third-part...

See all answers

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

Comparisons

Grafana Loki vs Amazon CloudWatch

Compared 22% of the time

Amazon OpenSearch Service vs Amazon CloudWatch

Compared 12% of the time

Zabbix vs Amazon CloudWatch

Compared 9% of the time

Dynatrace vs Amazon CloudWatch

Compared 6% of the time

Datadog vs Amazon CloudWatch

Compared 5% of the time

More Amazon CloudWatch Competitors

Datadog vs ServiceNow Cloud Observability

Compared 23% of the time

Snyk vs ServiceNow Cloud Observability

Compared 18% of the time

Grafana vs ServiceNow Cloud Observability

Compared 14% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 13% of the time

New Relic vs ServiceNow Cloud Observability

Compared 9% of the time

More ServiceNow Cloud Observability Competitors

Product Reports

Buyer's Guide

Amazon CloudWatch

October 2025

Download Amazon CloudWatch product report

Buyer's Guide

ServiceNow Cloud Observability

October 2025

Download ServiceNow Cloud Observability product report

Also Known As

No data available

LightStep

Overview

Amazon CloudWatch integrates seamlessly with AWS, providing real-time monitoring and alerting features. Its interface supports task automation, enhancing troubleshooting and analytics capabilities, while offering strong security and scalability at a cost-effective rate.

Amazon CloudWatch is an impactful platform for monitoring AWS resources and managing application performance. It simplifies infrastructure performance monitoring by providing comprehensive analytics capabilities, including application insights and event scheduling. Users appreciate CloudWatch for its detailed metrics, dashboards, and support in issuing alerts to detect anomalies. It efficiently tracks performance, optimizes resource utilization, and ensures service availability. CloudWatch is recognized for its robust alerting features and integration with other AWS services, further supporting its resource monitoring capabilities. However, there is room for improvement in dashboard customization, log streaming speed, and integration with non-AWS services. Enhancements in API integration, machine learning features, and support for third-party tools are also desired.

What features does Amazon CloudWatch offer?

Seamless Integration: Works effortlessly with AWS for cohesive service management.
Advanced Metrics: Provides detailed monitoring of CPU, memory, and more.
Real-time Monitoring: Offers up-to-the-minute alerts on infrastructure status.
Dashboards: User-friendly and informative for quick insights.
Automation: Supports task automation for efficient troubleshooting.

What benefits does Amazon CloudWatch provide?

Cost-effectiveness: Efficient resource monitoring without high costs.
Scalability: Easily adapts to growing infrastructure needs.
Security: Strong protocols for safe monitoring activities.
Improved Performance: Enhances application insights and operational efficiency.
Operational Insights: Provides comprehensive logging and performance analysis.

Industries implementing Amazon CloudWatch often focus on optimizing IT infrastructure. Companies in sectors like finance and e-commerce rely on its monitoring and alerting capabilities to ensure service uptime and performance. The platform's automation and analytics features empower teams to proactively manage performance and detect potential issues promptly.

Amazon Web Services (AWS)

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

ServiceNow

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus

InVision, Twilio, Lyft, Yext, DigitalOcean,

Buyer's Guide

Amazon CloudWatch vs. ServiceNow Cloud Observability

September 2025

Free Report: Amazon CloudWatch vs. ServiceNow Cloud Observability

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