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Altitude Software uCI vs Cisco Contact Center Enterprise comparison

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Featured Review
Use Altitude Software uCI?
Waqas Amin
The ease of integration and documentation are valuable features.
Ranking
8th
out of 15 in Contact Center Infrastructure
Views
63
Comparisons
46
Reviews
0
Average Words per Review
0
Rating
N/A
2nd
out of 15 in Contact Center Infrastructure
Views
834
Comparisons
792
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
uCI
Contact Center Enterprise
Learn More
Altitude Software
Cisco
Overview
Altitude uCI suite is a comprehensive solution that enables you to manage all customer interactions - Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web - and resulting activities in a unified environment.
Cisco Unified Contact Center Enterprise delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. It combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution. This makes it easier for your company to rapidly deploy a distributed contact center infrastructure.
Sample Customers
avocis AG
Cimpress, Energisa, Raiffeisen Bank
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company21%
Healthcare Company10%
Financial Services Firm9%
Manufacturing Company9%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business15%
Midsize Enterprise12%
Large Enterprise73%

Altitude Software uCI is ranked 8th in Contact Center Infrastructure while Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure. Altitude Software uCI is rated 0.0, while Cisco Contact Center Enterprise is rated 9.0. On the other hand, the top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". Altitude Software uCI is most compared with Genesys Cloud CX, whereas Cisco Contact Center Enterprise is most compared with Cisco CCX, Genesys Cloud CX and Five9.

See our list of best Contact Center Infrastructure vendors.

We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.