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Alfabet FastLane vs ServiceNow Strategic Portfolio Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alfabet FastLane
Ranking in Project Portfolio Management
24th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
1
Ranking in other categories
Enterprise Architecture Management (31st)
ServiceNow Strategic Portfo...
Ranking in Project Portfolio Management
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
37
Ranking in other categories
Enterprise Agile Planning Tools (4th)
 

Mindshare comparison

As of September 2026, in the Project Portfolio Management category, the mindshare of Alfabet FastLane is 1.2%, up from 0.7% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 4.2%, down from 9.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Portfolio Management Mindshare Distribution
ProductMindshare (%)
ServiceNow Strategic Portfolio Management4.2%
Alfabet FastLane1.2%
Other94.6%
Project Portfolio Management
 

Featured Reviews

Onkgopotse Samuel Motshabi - PeerSpot reviewer
Founder and Managing Consultant at Onksoft Investments (Pty) Ltd
A clear view for managing portfolio growth, governance, and cost drivers or containment
I have just started toward the goal of implementation, so don't have much knowledge of the solution beyond my initial training. It is important for any company to define what they want from the solution. For example, one recommendation is that companies pick questions they want answered right at the outset. One company might say they want to know about their application landscape. Another company might say they want to see cost drivers. If you strategically prioritize your questions, then you will be able to go through implementation with less pain. Based on my use so far, I see the potential of the solution. I have been part of the company for a long time so I understand its pain points. I believe the solution is the right tool to get a clear view of governance, cost drivers, and cost containment. I rate the solution an eight out of ten.
reviewer1470327 - PeerSpot reviewer
Senior Software Analyst at a tech vendor with 10,001+ employees
Workflow automation has streamlined request tracking and approval processes for my teams
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps and Power Automate are much cheaper now compared to ServiceNow Strategic Portfolio Management. They should provide the approval license at no cost for ServiceNow Strategic Portfolio Management; otherwise, it would be difficult to continue with ServiceNow Strategic Portfolio Management. They must add integrations with other tools, and also a plug and play integration. The auto-closing of incidents with AI should be implemented; for example, if a user is facing an issue with a computer or some application, that incident needs to be taken care of by AI itself instead of a human.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has provided us with a view of the truth in terms of our application portfolio."
"The new feature includes different lenses, such as the organizational lens or project manager lens, allowing us to view data through various perspectives. Previously, the journey started with demand, project, and idea management."
"The Flow Designer is particularly fascinating, because anyone who is not experienced in coding could start creating automated workflows within ServiceNow."
"The most valuable feature of ServiceNow Strategic Portfolio Management is its end-to-end processes, which enable us to manage strategies from start to finish. It covers idea management to implementation and beyond. Real-time analytics in ServiceNow SPM significantly supports our operational decision-making processes."
"You don't need a lot of plugins."
"The most important feature for us is project portfolio management, which helps us manage and track the entire life cycle of a project or a program at an enterprise scale and across business portfolios."
"The performance is good."
"The technical support is pretty good. ServiceNow has consistently provided excellent assistance."
"The presentation feature was valuable to our company, and the ticket creation system is handy because it is customizable."
 

Cons

"The initial setup is challenging because it relies on information from different stakeholders."
"The dashboard interface is limited functionally and is not very user friendly or particularly intuitive so that, for example, if you want to combine or correlate incidents with relevant changes for a report, it's not easily done and makes reporting difficult."
"The program isn't very user-friendly, as it is rather difficult to use."
"The solution needs a few things in terms of resource management."
"I would like to see some artificial intelligence incorporated into the management functions."
"The portfolio managed is good for IT, but it's not good for non it's not necessarily great for construction projects, such as the building of physical infrastructure."
"The timing reporting module, and how it's used is a bit difficult to understand."
"The interface is cluttered with a lot of names and areas. It may not be user friendly enough for a first timer."
"The main challenge we face with SPM is its flexibility, which can sometimes lead to lengthy discussions and slow down implementation. As for improvements, integrating IT finance management tools like AppTio or Nearos would be beneficial. We already have data mining capabilities, but continuous updates and enabling of new features would be great, considering the rapid pace of DevOps advancements in the market. In terms of forward-looking analytics and comparison to tools like Power BI, there are areas that could be enhanced, especially in drill-down reporting."
 

Pricing and Cost Advice

"I am with a third-party so am not privy to costs."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The solution is expensive."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"The solution was quite expensive."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
"The licensing is based on metrics and is tailored to customer's needs."
"I would rate the cost as five out of ten."
"The pricing is negotiable based on the contract and licensing perspective."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Manufacturing Company
9%
Government
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise27
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
I purchased the license for the product directly from ServiceNow Strategic Portfolio Management.
What needs improvement with ServiceNow Strategic Portfolio Management?
ServiceNow Strategic Portfolio Management could be made better by reducing the prices. They should also provide more features with a better price compared to other tools in the market. Power Apps a...
What is your primary use case for ServiceNow Strategic Portfolio Management?
My use cases for ServiceNow Strategic Portfolio Management include ITSM. For ITSM, I use it for the service desk, workflow creations, catalog creation, and automatic allocations. I work with Servic...
 

Also Known As

Alfabet Cloud
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Information Not Available
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Broadcom, Planisware, monday.com and others in Project Portfolio Management. Updated: August 2026.
914,322 professionals have used our research since 2012.