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Alcatel-Lucent OmniPCX Enterprise Communication Server vs Genesys PureConnect comparison

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Buyer's Guide
IP Telephony & Unified Communications
March 2024
Executive Summary

We performed a comparison between Alcatel-Lucent OmniPCX Enterprise Communication Server and Genesys PureConnect based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, Digium, Genesys and others in IP Telephony & Unified Communications.
To learn more, read our detailed IP Telephony & Unified Communications Report (Updated: March 2024).
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768,886 professionals have used our research since 2012.
Featured Review
Use Alcatel-Lucent OmniPCX Enterprise Communication Server?
Mohamed-Saber
Provides great functionality
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Questions from the Community
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What do you like most about Genesys PureConnect?
Top Answer:Can integrate with a lot of gateways in voice.
What needs improvement with Genesys PureConnect?
Top Answer:As of now, they are doing great in all areas and they keep improving their services
What is your primary use case for Genesys PureConnect?
Top Answer:There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction.
Ranking
4th
out of 24 in IP Telephony & Unified Communications
Views
164
Comparisons
88
Reviews
0
Average Words per Review
0
Rating
N/A
3rd
out of 24 in IP Telephony & Unified Communications
Views
85
Comparisons
73
Reviews
1
Average Words per Review
192
Rating
9.0
Comparisons
Also Known As
Alcatel Lucent OmniPCX Enterprise Communication Server, Alcatel-Lucent OmniPCX CS, OmniPCX Enterprise Communication Server, OmniPCX CS
Interactive Intelligence Customer Interaction Center, CIC
Learn More
Alcatel-Lucent Enterprise
Genesys
Overview

The foundation of a successful enterprise phone system for medium, large and very large-sized companies.
Today’s organizations want to improve business responsiveness while offering employees more flexibility in the way they work. The OmniPCX Enterprise Communication Server (CS) helps employees connect in real time whatever their location, and hold high-quality business calls with their colleagues and customers.

Organizations can connect the OmniPCX Enterprise CS to the Alcatel-Lucent Rainbow cloud service. The Rainbow mobile, borderless collaboration application is the perfect companion to business phones and helps employees respond faster and better to business requests.

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Sample Customers
Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Top Industries
No Data Available
VISITORS READING REVIEWS
Computer Software Company18%
Financial Services Firm13%
Manufacturing Company8%
Insurance Company7%
Company Size
No Data Available
VISITORS READING REVIEWS
Small Business19%
Midsize Enterprise12%
Large Enterprise70%
Buyer's Guide
IP Telephony & Unified Communications
March 2024
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Find out what your peers are saying about Cisco, Digium, Genesys and others in IP Telephony & Unified Communications. Updated: March 2024.
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768,886 professionals have used our research since 2012.

Alcatel-Lucent OmniPCX Enterprise Communication Server is ranked 4th in IP Telephony & Unified Communications while Genesys PureConnect is ranked 3rd in IP Telephony & Unified Communications with 1 review. Alcatel-Lucent OmniPCX Enterprise Communication Server is rated 0.0, while Genesys PureConnect is rated 9.0. On the other hand, the top reviewer of Genesys PureConnect writes "Provides great functionality". Alcatel-Lucent OmniPCX Enterprise Communication Server is most compared with Cisco Unified Communications, whereas Genesys PureConnect is most compared with Genesys Cloud CX, NICE CXone, Cisco Jabber, Kamailio SIP Server and Calabrio WFM.

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We monitor all IP Telephony & Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.