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Alcatel-Lucent 8600 My Instant Communicator Mobile Edition [EOL] vs ShoreTel Mobility [EOL] comparison

Why PeerSpot?
Alcatel-Lucent Enterprise and Mitel are both solutions in the Mobile Communication Gateways category. Additionally, 100% of Alcatel-Lucent Enterprise users are willing to recommend the solution, compared to 85% of Mitel users who would recommend it.

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent 8600 My Inst...
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
ShoreTel Mobility [EOL]
Average Rating
9.0
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Featured Reviews

it_user456219 - PeerSpot reviewer
it_user456219
National Sales Manager at a comms service provider with 501-1,000 employees
One of the valuable features is dial by name.
One of the valuable features is dial by name. You have the option of dialing the beginning letters of the name, if you do not know the number of your destination There are common faulty processor cards, i.e., CS-2 and GD-3. They are very sensitive to power outages and harsh environmental…
Read full review
it_user157479 - PeerSpot reviewer
it_user157479
Business Analyst at a healthcare company with 51-200 employees
It has helped outside sales reps stay connected with simple transfers from customer service.
When users are out of the office they can maintain full ShoreTel functionality. It has helped outside sales reps stay connected with simple transfers from customer service and the 800 number. 5+ years
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The rate of technical support is exceptional, and the support engineers are very knowledgeable about the products."
"ShoreTel Mobility is good for remote users, I use the client myself and it is very useful when I am out of the office."
"When users are out of the office they can maintain full ShoreTel functionality."
"The mobility solution has provided us the ability to always available, no matter where we are."
"ShoreTel Sky offers a reliable, flexible and cost efficient solution for any size business that needs a quality phone system."
"ShoreTel works great - no issues at all"
"Remote Access to voicemail and call forwarding have been invaluable."
"Customer Service: Excellent customer service."
 

Cons

"There are common faulty processor cards, i.e., CS-2 and GD-3. They are very sensitive to power outages and harsh environmental conditions."
"I did recently switch over to a Mac and the mobility client doesn't work with the Mac."
"From an IT perspective, I would prefer going back to an old technology so I could actually have a day off."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Large Enterprise2
 

Comparisons

No data available
Cisco UCM vs ShoreTel Mobility [EOL] Logo
Cisco UCM vs ShoreTel Mobility [EOL]
Compared 100% of the time
More ShoreTel Mobility [EOL] Competitors
 

Also Known As

8600 My Instant Communicator Mobile Edition
No data available
 

Overview

Information not available
Alcatel-Lucent Enterprise

ShoreTel Mobility puts desk phone features on all popular smartphones and tablets so your employees can stay in touch professionally no matter where they go. You can even find ShoreTel Mobility on the Apple Watch.

Mitel
 

Sample Customers

Centre Hospitalier de P_ronne (CH P_ronne)
ZK Research
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We monitor all Mobile Communication Gateways reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.